16 episodes

This is the ResearchOps Podcast, an initiative of the ResearchOps Community. Our chats are ’fireside chats’, wide-ranging, but focused on talking all things ResearchOps.

The ResearchOps Podcast ResearchOps Community

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This is the ResearchOps Podcast, an initiative of the ResearchOps Community. Our chats are ’fireside chats’, wide-ranging, but focused on talking all things ResearchOps.

    Episode 16: Jacob Burghardt: Activating Insights to Overcome Common Barriers to Impact

    Episode 16: Jacob Burghardt: Activating Insights to Overcome Common Barriers to Impact

    Join Brigette as she speaks with Jacob Burghardt about his experiences taking prior research and utilizing it to enact measurable and meaningful change on products and organizations. As research teams aggregate and synthesize research within research repositories, they eventually confront the reality that just because insights are more available, they are not guaranteed to have an impact on product. Some product people will become repository lead users – logging in from remote offices to stay connected to info about the people they are striving to serve. However, many decision-makers in evolving product organizations will become ‘distant’ from past research studies, and they will require new touch points with ‘old’ insights in order to shift their thinking and their roadmaps. Jacob will be speaking on this topic and ways to take your own previous work to new levels by showing its value across and outside of its original studies. 

     

    Read the transcript here.

    • 35 min
    Episode 15: A’verria Martin: All Roads Lead to Rome

    Episode 15: A’verria Martin: All Roads Lead to Rome

    Join us and ServiceNow's A'verria Martin as we talk about how ResearchOps professionals often come from varied backgrounds, a love for business (but not meetings), how focusing on stakeholders and specific problems can help show value, and how often reops roles sound like you need to know everything. Spoiler alert - no one knows everything but lots of folks have useful skills. Listen in on our chat for more. 

     

    Read the transcript of our chat here.

    • 26 min
    Episode 14: Emily DiLeo on Repository practice: using knowledge management to create your research story

    Episode 14: Emily DiLeo on Repository practice: using knowledge management to create your research story

    Implementing a research repository as a part of your UX practice requires a shift in behaviours and beliefs. In short, a cultural shift. Join us as we talk about story telling, ethnography, and libraries with Dr Emily DiLeo. Emily will be speaking about this at ReOpSConf2022, Wednesday, June 8th, 2022. Let's get a sneak peek into what you can learn, and how you might progress the cause of scaling the impact of the craft of user research in your work.

    Episode Transcript

    • 37 min
    Episode 13: Emma Boulton: ResearchOps Keynote

    Episode 13: Emma Boulton: ResearchOps Keynote

    Emma Boulton and Holly Cole discussing community and the upcoming ReOsConf

    • 26 min
    Episode 12: Carolyn Morgan: ResearchOps Toolbox

    Episode 12: Carolyn Morgan: ResearchOps Toolbox

    A ResearchOps Toolbox: Today we have Dr Carolyn Morgan in an episode akin to 'Comedians in cars getting coffee'. Carolyn will be speaking at ReOpsConf2022 alongside Andy Garber-Browne about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. Learn all about the project, and what the team will deliver at the conference.

    • 36 min
    Episode 11: Building & Scaling ReOps, Alice Kiernan & Lucy Sutton

    Episode 11: Building & Scaling ReOps, Alice Kiernan & Lucy Sutton

    Today, we’ll be speaking with Alice Kiernan and Lucy Sutton from the Department for Education in the UK. Alice and Lucy will be sharing 5 key things they learned when they built a ReOps function for over 100 User Researchers. At ReOpsConf2022, they’ll explore what not to do (they know because they did it!), how to get started, and how to ensure your ReOps team delivers value long into the future. Today, we’ll dig into the history, and share some of their triumphs and challenges.

     

    Episode Transcript

    • 36 min

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