The Return

Anthony Valletta
  • 4,7 (6)
  • Менеджмент

Most hospitality shows sound like a conference panel that never ends. Everyone nods along. Nobody actually risks anything. You forget it before you reach your car. The Return runs the other way. I spent my career on the floor, not in a studio, and that's the whole point. Every episode picks a fight the industry would rather avoid. The guest matters more than the employee. Margin erosion isn't a cost problem, it's a sign you stopped building value. Loyalty programs don't buy loyalty. The only number that survives the long run is whether people come back. Guests get pressure, not a platform. We disagree on purpose. And every episode ends the same way, with one question nobody in this business wants to answer out loud: where is the industry lying to itself right now? If you want comfortable, there are other shows. This one's for operators who'd rather be right than liked.

Выпуски

  1. -6 дн.

    The 10:01pm Test

    Kathleen McDonough and Derek Williamson built Shifting People on a belief: take care of your people and everything else follows. Anthony built The Return on the opposite arrow. Episode 2 puts both in the same room. No warmup, no panel-discussion politeness. Kathleen makes the strongest case for people-first you'll hear anywhere, Derek gets asked to tear it apart before Anthony ever touches it, and then a soaked two-top shows up at a locked door at 10:01pm and every framework in the room gets tested at once. Plus The Cut, the people cost each of them trimmed that never makes the case study, and The Lie, where the people-ops world gets asked what it's lying to itself about. The 10:01 Test, with Kathleen McDonough and Derek Williamson of Shifting People.

  2. 8 июл.

    The Guest Beats The Employee

    We measure the wrong things in this business and then act shocked when the math quits on us. Covers. Average check. Labor as a percentage. Every one of them looks backward, and every one of them can be juiced for a quarter while the real problem keeps growing underneath. The number I'd trade all of it for is whether the guest comes back. That's the whole show. That's why it's called The Return. First episode is live. No guest, just me, saying out loud what I actually believe after over 20 years on the floor. Including the part that gets me in trouble: the guest matters more than the employee, and refusing to say so is exactly why your margins are bleeding out. If you've ever sat through an industry panel and wanted to launch your chair across the room, start here.

  3. 24 июн.

    How Location Shapes Brand Perception

    In this episode, JJ Perino of TwoTen Strategy discusses the evolving approach to site selection, emphasizing the importance of understanding what locations communicate about a brand beyond traditional metrics. He explores how data, customer behavior, and brand strategy intersect to make smarter real estate decisions.

  4. 10 июн.

    The Hidden Challenges of Hiring in Hospitality: Beyond Resumes

    This episode explores the challenges of hiring and talent retention in the hospitality and restaurant industry with Rikin Lakhani, a seasoned operator and recruiter. It emphasizes the importance of trust, understanding the candidate's holistic profile, and adapting recruitment strategies to modern expectations.

  5. 27 мая

    The Labor Lie...

    Jim Taylor challenges traditional labor cost metrics in restaurants, emphasizing the importance of understanding labor as an output rather than an input. This conversation explores innovative approaches to managing labor, improving employee satisfaction, and enhancing operational efficiency.

  6. 13 мая

    The Biggest Threat to a Turnaround Isn't the Business. It's the Leader

    In this insightful interview, Brandon Coleman shares his expertise on leading organizations through turnaround, the importance of culture, managing ego, and maintaining work-life balance. Discover practical strategies for leadership, board dynamics, and building lasting relationships.

  7. 29 апр.

    The Most Underrated Leadership Skill Nobody Is Training For

    This episode explores the importance of curiosity in leadership, addressing how blind spots, overconfidence, and decision-making processes impact organizational growth.Landon Lynch shares insights on developing self-awareness, fostering influence, and asking the right questions to unlock leadership potential.

  8. 15 апр.

    Your Feedback Is Lying to You

    Zach Oates, CEO of Ovation, discusses the importance of genuine guest feedback, the pitfalls of relying solely on metrics, and how AI can enhance guest recovery without losing the human touch.Learn how to turn feedback into actionable insights and build true loyalty in hospitality.

  9. 1 апр.

    Less Is More: Why Simplicity and Authenticity Are Winning the Beverage Game

    Anthony Valletta and Curt Goldman discuss the evolving landscape of the beverage industry, emphasizing the emotional connection consumers now have with their choices. They explore the impact of COVID-19 on consumer behavior, the importance of authenticity in branding, and the necessity of building meaningful partnerships. The conversation highlights the shift from transactional relationships to genuine connections, advocating for simplicity and intentionality in both product offerings and partnerships.

  10. 25 мар.

    The Fourth Place: What It Actually Takes to Make Guests Feel at Home

    Anthony Valletta and Peter Newlin explore the evolving landscape of hospitality, emphasizing the importance of creating meaningful experiences that go beyond mere transactions. They discuss the concept of the 'fourth place' a restaurant that feels like home, and the critical role of human connection in fostering a sense of belonging. The discussion also highlights the significance of sound design in enhancing the dining experience and the challenges of aligning restaurant design with guest expectations. As technology and AI continue to shape the industry, the duo reflects on the irreplaceable value of authentic human interactions in hospitality.

  11. 18 мар.

    Why the Guest Experience Is Still the Only Real Advantage

    In a saturated hospitality market, where technological solutions and loyalty programs dominate the conversation, one factor remains the key differentiator: the guest experience. In this podcast episode, Scott Lawdon, the co-founder of bartaco, shared invaluable insights on how to cultivate a memorable guest experience that goes beyond mere transactions.

  12. 9 мар.

    The Disconnect in Hospitality Training: A Conversation with Rachel Nemeth

    In this episode of Check, Please, host Anthony Valletta engages with Rachel Nemeth, CEO of Opus Training, to discuss the critical disconnect in leadership training within the hospitality industry. They explore how traditional training methods often fail to reflect the realities of on-the-ground work, emphasizing the need for real-time learning and continuous development. Rachel argues that many leaders mistakenly believe that completing a training program equates to effective learning, while in reality, ongoing coaching and adaptation are essential for true skill retention and application.

  • Выпусков: 12

Оценки и отзывы

4,7
из 5
Оценок: 6

Об этом подкасте

Most hospitality shows sound like a conference panel that never ends. Everyone nods along. Nobody actually risks anything. You forget it before you reach your car. The Return runs the other way. I spent my career on the floor, not in a studio, and that's the whole point. Every episode picks a fight the industry would rather avoid. The guest matters more than the employee. Margin erosion isn't a cost problem, it's a sign you stopped building value. Loyalty programs don't buy loyalty. The only number that survives the long run is whether people come back. Guests get pressure, not a platform. We disagree on purpose. And every episode ends the same way, with one question nobody in this business wants to answer out loud: where is the industry lying to itself right now? If you want comfortable, there are other shows. This one's for operators who'd rather be right than liked.

Информация

  • Автор
    Anthony Valletta
  • Годы выхода
    2026
  • Выпуски
    12
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © 2026 Anthony Valletta

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