The Salty Adjuster

The Salty Adjuster by CoVerse Communications
  • 5.0 (6)
  • Careers
  • Updated Weekly

The Salty Adjuster is a pod about the humans and human stories behind claims: The adjusters deployed away from home eating gas station peanuts in a car at midnight. The homeowners staring at a pile of wet drywall wondering what happens next. The contractor who’s been injured on the job. Hosted anonymously by The Salty Adjuster, a longtime claims professional with deep experience in property and catastrophe losses, the show talks about the part of this industry that usually gets edited out of conference panels and LinkedIn posts: the human part. Email the show: TheSaltyAdjuster@gmail.com

  1. 1h ago

    ''Energize": Bobbie Shrivastav on Community, Insurtech Growth, and Why Nobody Succeeds Alone

    "Behind any one of our successes... it's a group of people that are pushing. Sometimes I'm pushing, sometimes they're pushing me." That simple idea sits at the heart of this conversation with Bobbie Shrivastav. We talk about what it takes to build communities that matter, why the most fulfilling work is fueled by joy instead of ego, and how the people who make the biggest impact are often the quickest to share the spotlight. From launching initiatives that challenge the status quo to creating opportunities for others to be seen and heard, Bobbie has spent her career proving that leadership isn't about standing in front of the crowd. It's about bringing people with you. This episode explores entrepreneurship, growth, mentorship, EmpowerHER, and the power of surrounding yourself with people who challenge you, champion you, and occasionally give you the push you didn't know you needed. Because none of us gets there alone. If you're feeling isolated, we invite you to email TheSaltyAdjuster@gmail.com, join us on Linkedin, or join our reddit community. We'll get you connected with mentors like Bobbie.

    ''Energize": Bobbie Shrivastav on Community, Insurtech Growth, and Why Nobody Succeeds Alone

  2. Season 1, Episode 20 Trailer

    TRAILER: "I'm not prepped for this, there was no class" - Losing one (or both) parent(s) while working in insurance with Precious Norman Walton and The Salty Adjuster

    "When mom took her final breath, dad was sitting by her side, holding her hand. Eight months to the day, dad decided to join her. As an insurance professional, I think the hardest thing was getting into the mindset of 'I'm the insured. I'm the bereaved.' Their house burned down that July. I had to jump into that mode, going back and forth with adjusters." - Precious Norman Walton CPCU, SHRM-CP, AIC, AIS, AINS, ACS, TRIP "I lost my mom last year. I came home from a CAT deployment and both my parents went into the hospital on the same day. My boss was texting me about a claim and I was like 'I'll call you back later, I just found out my mom is gonna die." - Salty Note from The Salty Adjuster Team: This isn't the episode we anticipated it would be. We had a list of questions for Precious, one of the foremost leaders in our industry, about everything insurance-career-related. But Salty and Precious found common ground in recently losing one or both parents within the same year, an experience unlike any other experience. We let the mics keep rolling on a cathartic, heart-opening, real dialogue that everyone needed. We're presenting this raw, unflinching trailer without edits and will also present the full episode this week without commercial interruption or production announcements. The song at the end of the trailer is by the band Touché Amoré, whose heartwrenching songs and lyrics about the death of his own mother are favorites of Salty.If you need support managing grief or loss, call 998, check out friends of the show Project55 (Brenden Corr and Justin Goodman), The SAFE Project (Cal Beyer, CWP, NAC) or visit The Salty Adjuster reddit (https://www.reddit.com/r/TheSaltyAdjusterPod) where you can interact directly with Salty and Producer Brett . We promise you're not alone. THANK YOU Precious for the love, candor, and vulnerability for this upcoming episode of the show.NAAIA - National African American Insurance Association Insurance Nerds #SandwichGeneration #Grief #MentalHealth #loss

    TRAILER: "I'm not prepped for this, there was no class" - Losing one (or both) parent(s) while working in insurance with Precious Norman Walton and The Salty Adjuster

  3. Season 1, Episode 9 Trailer

    Season Flashback: The Ultimate Insurance Nerd Andrew Norton (Episode 9)

    "What you're now doing is you're not teaching adjusters how to adjust. You're teaching them estimatics... when you remove the elements of being able to let adjuster adjust claims, you run the risk of that bad reputation: 'X carrier doesn't want to pay claims.' A lot of that spans from moving away from adjusting." We're counting down the end of Season One and Beginning of Season Two (September 2026!) by revisiting some of our favorite moments from Season One so far. This was a big one for us. Back in the beginning of June, we sat down with the one and only Andrew Norton, CPCU, ARe, SCLA Gold, for a conversation we wish could've gone on another full hour or two. We'll be bringing him back for more wisdom in Season 2, but ICYMI/if you're new to the show, head back to episode 9 this weekend and treat yourself. And while you're at it, treat the hardworking Salty Team by rating and reviewing the show, please and thanks! Available on Spotify: https://lnkd.in/gMQb5qGbInsurance Nerds #insnerds #insurancenerd CoVerse The Salty Adjuster

  4. Season 1, Episode 19 Trailer

    TRAILER: Builder, Connector, Trailblazer Bobbie Shrivastav is our next guest

    "Now it's our canvas to paint. What are we going to do differently?" We love a leader in this industry who takes the time to kick the door open for others to follow. A trailblazer who takes a dirt road and paves it so that it's easier to bring people along. In our upcoming episode next week, we sit down with someone who embodies that spirit: the accomplished, collaborative, inclusive and brilliant Bobbie Shrivastav ☀️ Despite founding multiple insurtechs including Solvrays, building EmpowerHER - Leading the Future with Lucy Graham and Stacey Brown, co-authoring the Momentum Series books with Renu Joseph, cohosting the Insurance Sync podcast with Laurel Jordan, AND mentoring and sponsoring dozens (if not hundreds) of insurance professionals, Bobbie doesn't think she's the story. For her, the story is the joy of creating something with people you believe in. Building communities that didn't exist before. Watching others step into the spotlight. Having so much fun doing the work that the accomplishments almost become secondary. You can hear the smile in her voice when she talks about her work. We hope this trailer for Tuesday's episode brings a smile to your face. #TheSaltyAdjuster InsurTech America InsurTech Carolinas The Salty Adjuster CoVerse Communications

    TRAILER: Builder, Connector, Trailblazer Bobbie Shrivastav is our next guest

  5. 5d ago ·  Bonus

    "Can't Make A Living As A Bayman Anymore (Or Can You?)": Bay Life Brokerage's Austin Lewis is Chesapeake Bay's Own Avenger

    Every once in a while, someone comes along who completely shatters your assumptions about what an insurance professional looks like. Austin Lewis is one of those people. Austin is an economist-turned-life insurance broker, Army National Guard member, husband, dad, and conservationist who has built an audience of more than 120,000 people by doing something you don't see every day. Before he starts talking about insurance, he's usually knee-deep in the Chesapeake Bay pulling out shopping carts, tires, fishing line, and whatever else doesn't belong there. That's how we found him. What started as a Facebook rabbit hole turned into one of the most unique conversations we've had on The Salty Adjuster. We talk about why someone told Austin he'd never make it because he showed up on camera dirty, sweaty, and wearing chest waders instead of a Rolex. We talk about building a business around purpose, why authenticity attracts the right clients, and how social media can be about something bigger than selling. If you've ever wondered whether you have to fit the industry's mold to succeed, this bonus episode might change your mind. Grab some Old Bay chips and maybe a pair of waders and enjoy this refreshing conversation with The Bay Life Broker himself. Check Austin's work and brokerage out here: https://www.baylifebrokerage.com/

    "Can't Make A Living As A Bayman Anymore (Or Can You?)": Bay Life Brokerage's Austin Lewis is Chesapeake Bay's Own Avenger

  6. Season 1, Episode 18 Trailer

    TRAILER: Upcoming Bonus Episode with Bay Life Brokerage's Austin Lewis

    🦀 SUPER. SPECIAL. BONUS. EPISODE. INCOMING. 🦀 We've found a guest unlike anyone you've ever met in insurance for a conversation unlike any we've heard on this (or, candidly, any) insurance show. Be honest... When you hear the words "life insurance broker," what comes to mind? 🕴‍ A tailored suit? ⌚ Fancy watch? 🚗 Nice car? 🏌‍♀️ Golf on Fridays? 📸 Filtered LinkedIn posts from a sleek office? What if we told you to instead picture a guy in the water just outside Baltimore city, in fishing waders and a cut-off tee-shirt, hauling trash and handling wildlife every morning before clocking in at the office? Austin Lewis, owner of Bay Life Brokerage, is an economist-turned-life insurance broker who starts most mornings knee-deep in the Chesapeake Bay pulling shopping carts, tires, and fishing line of the world's third-largest estuary. While he works, he talks via reels to his 67,800 followers on Facebook and his 58,400 on Instagram about insurance, conservation, and leaving the world a little better than he found it. In fact, that's his entire value proposition for Bay Life Brokerage (https://lnkd.in/gjUPg8ag). When The Salty Adjuster stumbled across one of Austin's videos on Facebook he asked Producer Brett if she thought there might be a chance he'd do the show. And when she crossed her fingers and hoped that someone with more than 100K followers on social would even bother to reply to her DM, Austin responded to Brett within minutes (and waaay after business hours), more than willing to jump on the pod. It isn't like he has a ton of free time. A member of the Army National Guard, volunteer with the BACK RIVER RESTORATION COMMITTEE INC, husband, dad, and yes... #insurancebroker... Austin is living proof that sometimes the best way to make a difference is to stop trying to look like everyone else. "I'll never forget, I had one friend...," Austin told us, "he's an investment advisor, and he told me that he did not think that it was going to work well for me because I was showing up on video dirty, sweaty, in waders, cut-off tee. I mean, looking like I was a bricklayer or something... And the point he was making was, in this industry, people want to do business with people who appear to be successful financially." Watch the trailer, then get ready for this BONUS EPISODE DROP (coming Thursday!) for one of the most unexpected conversations we've had on The Salty Adjuster. Have questions for Austin? Pop them in the comments or email TheSaltyAdjuster@gmail.com.

  7. Jul 20

    "ILL (Claims) COMMUNICATION": Leslie Sapienza on Trust, Transparency & the Claims Communications Conundrum

    "Silence is the worst. Silence is a trust killer." Hey friends. If you've been listening this season, you've probably noticed a theme. We've talked with Michael Balarezo and Arvind Sontha about restoring trust through technology. Heather Blevins reminded us that claims is the promise. Bryan Falchuk challenged us to rethink how we use AI without losing our humanity. Curtis Goldsborough showed us what trusting across claims and underwriting silos could look like. This conversation ties a bow around all of it. Leslie Sapienza has spent her career helping some of the largest organizations in insurance rethink how they communicate with customers. And after this conversation, you'll probably never look at a claims letter, text message, or status update the same way again. We talk about why silence is often more damaging than bad news, why policyholders don't need perfection as much as they need clarity, and why communication has earned a seat at the executive table instead of being treated like a "soft skill." We also dig into the role AI should play in claims, the difference between informing someone and reassuring them, and why every interaction either builds trust... or quietly chips away at it. Whether you're an adjuster, a claims leader, or anyone who has ever wondered why one claim leaves a customer singing your praises while another ends with an angry LinkedIn post, this episode is worth your time. Learn all about Leslie here: https://www.linkedin.com/company/lks-strategies

    "ILL (Claims) COMMUNICATION": Leslie Sapienza on Trust, Transparency & the Claims Communications Conundrum

  8. Season 1, Episode 17 Trailer

    TRAILER: Episode 17 with Insurance Comms and Strategic Expert Leslie Sapienza

    Bad communication. No communication. Slow communication. Confusing communication. On a claim, which might be the worst day of a policyholder's life, the way carriers communicate can make or break trust. In our upcoming new episode on Tuesday 7/21, we have strategic communications expert Leslie Sapienza for a frank and timely conversation about how insurance stops failing claimants through comms. Get a taste of the episode in this fresh teaser trailer and please subscribe and follow on Apple and Spotify so you don't miss a single episode drop! CoVerse Communications The Salty Adjuster Brett McKenzie LKS Strategies

See All (30)

Trailers

5
out of 5
6 Ratings

About

The Salty Adjuster is a pod about the humans and human stories behind claims: The adjusters deployed away from home eating gas station peanuts in a car at midnight. The homeowners staring at a pile of wet drywall wondering what happens next. The contractor who’s been injured on the job. Hosted anonymously by The Salty Adjuster, a longtime claims professional with deep experience in property and catastrophe losses, the show talks about the part of this industry that usually gets edited out of conference panels and LinkedIn posts: the human part. Email the show: TheSaltyAdjuster@gmail.com

Information

  • Creator
    The Salty Adjuster by CoVerse Communications
  • Years Active
    2026
  • Episodes
    30
  • Rating
    Explicit
  • Copyright
    © The Salty Adjuster by CoVerse Communications
  • Show Website
    The Salty Adjuster