The Scott Townsend Show

Scott Townsend
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The Scott Townsend Show

Conversations, perspectives, and insight from some of the brightest minds, facilitated by everyone's friend, Scott Townsend

  1. 2D AGO

    #227 Unveiling the Invisible Man

    Diving into HG Wells' 1897 classic "The Invisible Man," Scott explores how the novel uses invisibility as a device to illuminate human nature. This short but profound book examines what happens when accountability disappears and reveals who we truly are when no one is watching. • First-time reading of the 162-page classic "The Invisible Man" by HG Wells • Brief overview of Wells' other influential works including Time Machine and War of the Worlds • Discussion of Griffin, the scientist who d...

    7 min

  2. MAR 27

    #226 Would You Recommend Us? The Powerful Metric Behind Customer Satisfaction

    A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies implement this powerful tool. • Net Promoter Score revolves around one question about customers' likelihood to recommend • Various companies use different names for NPS (ESQI at Enterprise, LTR elsewhere) • The metric provides a quick snapshot of whether a...

    6 min

  3. MAR 20

    #225 Bouncing Back After Rejection: How To Handle Not Getting Promoted Pt 2 w/Ben Townsend

    Career setbacks happen to everyone, but how you respond to them determines your professional trajectory and future opportunities. • The "tube top" comment highlights the importance of getting honest feedback after a rejection • One word in an interview (describing a workplace as "hostile") can sink your chances if the interviewer takes issue with it • Remember interviews are two-way conversations - you're also deciding if you want to work there • Always be kind to gatekeepers (receptio...

    31 min

  4. FEB 26

    #224 What To Do When You Don't Get The Promotion Pt 1 w/Ben Townsend

    Understanding how to navigate rejection in your career is vital for long-term success and personal growth. Emphasizing resilience, this episode explores effective strategies for responding to disappointment and staying prepared for future opportunities. • Discusses initial feelings of disappointment after not being promoted • Highlights the importance of preparing emotionally for rejection • Shares insights on expressing gratitude and seeking feedback after interviews • Str...

    25 min

  5. FEB 19

    #223 How To Get Promoted At Work w/Ben Townsend

    Video that Ben mentioned https://x.com/WarPath2pt0/status/1887864859515121904 In today’s rapidly shifting workplace, how do you navigate career advancement while balancing merit-based promotions with diversity, equity, and inclusion (DEI) initiatives? In this episode of The Scott Townsend Show, I sit down with Executive Producer Ben Townsend to unpack the evolving dynamics of promotions, hiring decisions, and the broader corporate landscape. With 40 years of business experience, I’ve se...

    1h 4m

  6. FEB 13

    #222 Valentine's Day Misadventures and Meaningful Celebrations with Jay Webster

    Picture this: it's Valentine's Day 1997, you've just snagged a speeding ticket, run into your youth group while watching Titanic, and the film's tragic ending is the cherry on top of your misadventure sundae. Join us as Jay Webster, the witty author of "You Don't Have to Read This," brings his comical calamity to life on The Scott Townsend Show. We unravel the societal pressures and commercial expectations that can turn this day of love into a stress-fest. Instead of succumbing to the chaos, ...

    13 min

  7. JAN 29

    #221 Building Bridges with Small Gestures w/ Ben Townsend

    This episode emphasizes the transformational power of intentional outreach and empathy in supporting those facing difficult times. Through personal anecdotes and practical advice, we explore ways to foster meaningful connections while dismantling the stigma against asking for help. • The impact of consistent check-ins on emotional well-being • Empathy as a driving force in providing support • Social isolation during illness and the need for connection • The significance of effective communic...

    37 min

  8. JAN 22

    #220 Locked Glass Cases in Retail: Security Measure or Customer Deterrent?

    Retail theft is costing businesses billions, but locking up merchandise alienates customers and reduces sales. Solutions exist, and finding a balance between security and customer satisfaction is crucial for retailers. • Retail theft costs nearly $94.5 billion annually • 60% of shoppers encounter locked merchandise regularly • 27% of customers abandon purchases due to locked items • Locking up products damages trust and customer loyalty • Innovative solutions in...

    8 min
See All (227)

5
out of 5
3 Ratings

About

Conversations, perspectives, and insight from some of the brightest minds, facilitated by everyone's friend, Scott Townsend

Information

  • Creator
    Scott Townsend
  • Years Active
    2020 - 2025
  • Episodes
    227
  • Rating
    Clean
  • Copyright
    © 2025 The Scott Townsend Show
  • Show Website
    The Scott Townsend Show

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