Today Dannie and Caitlyn are talking with Rosalia Rivera of About Consent Podcast. We believe in accessible content and that anyone who wants to learn from this content should be able to. In order to support this, we’ve had every episode of Season 4 transcribed. The transcriptions are available at the bottom of every episode blog post. SHOW HIGHLIGHTS:Knowing when it is time to turn away from something because the passion is gone. The impact that the cultural landscape can have on your side hustle. being able to take a step back and separate family life from your side hustle. GET MORE: Rainn Pod: Website | Instagram | Facebook | Parenting: Website | Instagram | Facebook | YouTube FOLLOW YOUR HOSTS: D Website | D Instagram // C Website | C Instagram Get the Side Hustle Starter Kit Episode Transcript Caitlyn Allen: [00:00:21] Hey guys, welcome back to the side hustle gal podcast. I am so excited today because we have Carey of cor marketing. Um, Carey and I met a couple of years ago, um, when Rosemary Watson, um, connected us. We went to a like retreat together type thing. Um, and it was just, it was so much fun to connect with entrepreneurs and that's something that a lot of us probably don't do, especially for side hustling. There is a lot of work that's going into it. So I'm taking the time to go out and meet people, uh, can bring you business because now Carey and I work together. So Carey, tell us a little bit about, you. Carey Osenbau: [00:01:06] Um, my name is Carey Osenbau I have kind of been in this, um, what you would call like web and marketing space, probably almost 15 years now. I started back in early two thousands before this whole. Online VA space really was a big thing. It was just starting to pick up steam. I worked in the legal field and realized very quickly with two small children that that wasn't going to be an option for me anymore unless I wanted to pay massive amounts of money to. For daycare costs and what's the point of working at that point? So, um, I quickly, I had to find another solution and I stumbled upon this world of, um, designing websites, designing e-commerce. So I quickly dove in, made some connections, and. Started, um, providing those services, um, learning all that I could about design and development. I'm pretty much self, self taught myself from the very beginning. Um, since then I worked for multiple companies, um, worked for startups, Mmm. Wellness practitioners. And so learning the ins and outs of all their different types of businesses, but all while still continuing to provide, Mmm. You know, services to other clients on the side. So I was still, while I had like full time jobs throughout my, um, for the last 15 years, I always continue to work on the side building websites, um, making connections, um, and essentially continuing to run that type of business. Ref mainly off of just referrals. So, you know, I would do something for somebody and then they're like, Hey, you know, Carrie's really good at what she does. If you need a website, go give her a call. So. For the longest time, I've essentially grown my side business based purely off of referrals. Um, I did go back to school and get my biz finished up, my business degree. So I was able to kind of connect all the pieces as far as being able to help small businesses and medium sized businesses, tie everything together through marketing, through business structure, and then also design and development and marketing their businesses online. Mmm. So I think seven years ago, after working full time for a wellness practitioner, I, um, was pregnant with my now seven year old and I decided to jump back into taking my side hustle full time. And so, um, continued to grow. Over the last two years, I've gotten so busy that I decided, um, that it was time to build a team. And so, I mean, last year we did our first, um, six figure year, and it's been a, an amazing kind of journey and all the, uh, the Austin businesses that we get to work with. Caitlyn Allen: [00:04:08] So it really sounds like a lot of connections have brought you the business that you've had. How do you. Like, how do you build those connections, um, outside of like, of course somebody is a, a client and then they're referring, but how have you really built those connections? And then the followup question to that is, are the. Times that you connect with people who are referrals. Is that ever awkward? Um like, Oh, well this person knew you, so you must be good type of thing, versus they're finding you organically and they think that you're good, if that makes sense? Carey Osenbau: [00:04:49] Okay. Um, so as far as being able to connect with people, that's always been a big struggle for me. Um. I don't know. I don't consider myself an introvert. Once I get to know somebody, I kind of like open up and like blossom. And then, you know, I'm a chatterbox, but it's, I've always been kind of shy in nature. So that's always been one area that I've struggled in. So I've been, I kind of look for opportunities and honestly, um, with the online Instagram community has really, um, made it easier to connect with people. That are doing the same types of work that you're doing and being a, you know, a work from home entrepreneur, it's really hard to get out unless there's somebody that's put something together. I'm some kind of community to where that you can get out and meet other type of like minded business owners. So having the Instagram community has been amazing. Um, and the opportunities that have actually come from that. And being able to promote other people because you're meeting all different types of people that do different things. So if you're niched and specialized in one specific thing, you may have, um. Somebody that you've connected with that maybe does similar type of work, but if they say, specialize in Squarespace and they come across a client that needs Shopify help, then they're, because you've made that connection and you've built that trust factor with them, they're more willing to give you that referral because you have built that. Um. That relationship with them. Um, and then one thing that has really helped too with the referral base business is is essentially how you treat your customers. And, you know, I tried to always provide the best experience, um, go above and beyond. Um. What my offering is, and really tried to educate and, and give the best product that I can. And that has really helped too. Um, it's, the service that you provide is also self-promotion because if, if your client has a great experience, obviously they're going to refer you to other people because once you build that trust with a client, there. More willing to give you, like they're trusted people that they have relationships with. So, um, and then the second part of your question was, can you, um, Caitlyn Allen: [00:07:21] yeah. So do you ever find it awkward when you have a. Referral come through, um, where they just, instead of knowing your work and knowing what you offer, they just kind of come in and are like, well, you've worked with this person, so I'm sure that you can do this. Like, is it ever awkward trying to explain your products to somebody who already thinks that you can give them what they need? Carey Osenbau: [00:07:48] Um, I think I've been in this business so long that maybe in the beginning it was, I mean, I've had some, um. Maybe drawbacks to that. But as I've continued to grow and I'm actually like one of the things that has helped with that as, as far as like niching, but I do understand what you're saying. Cause sometimes if you niche so far down, people are like, well, do you do this? And being like. With my company, we are kind of like a one stop shop. We do a lot of different things. So, um, it is surprising to clients sometimes all of the different types of services that we offer because we don't always communicate that in our marketing and advertising. Um, and then also, um, as far as people that maybe just organically have found me, um, it's usually based. Same. It's based on what we have advertised our services to be, but then once you get to know the the customer, then it's easier to kind of just tell them like all the additional stuff Caitlyn Allen: [00:08:50] So some things that he liked to go above and beyond for a client. But let's talk about going above and beyond for a client because there can be going above and beyond and shooting yourself in the foot. So how have you dealt with that? Um, are you dealing with that? Has that been a struggle? Carey Osenbau: [00:09:08] Well over, probably I say th