Civic Tech Chat

Ryan Koch

Civic Tech Chat is a podcast about the civic technology movement. We seek to harness the power technology has to improve the delivery of public services to people everywhere.

  1. há 3 h

    Proudly Serving: Writing a Book in the Open

    Rebecca Woodbury and Luke Fretwell discuss their collaborative process in writing 'Proudly Serving,' a book aimed at making civic tech and government more accessible, responsive, and effective. They share insights on open source principles, the importance of plain language, and fostering a culture of transparency and public service. The Book: https://proudlyservingbook.com Key Topics The origin story of civic tech and government responsivenessThe collaborative process of writing 'Proudly Serving' with over thirty contributorsThe importance of working in the open and transparency in government projectsThe role of plain language in improving government communicationThe concept of everyone being a public servant and fostering collective responsibilityThe challenges and lessons learned in remote, asynchronous collaborationThe significance of guiding principles and shared values in public organizationsStrategies for balancing innovation with accountability in civic techChapters  00:00 Introduction to Civic Tech and Public Service00:22 Rebecca's Origin Story in Civic Tech04:04 Luke's Path to Civic Tech and Digital Government07:06 Personal Why: Making Government Better08:03 The Inspiration Behind 'Proudly Serving'12:29 Target Audience for the Book16:05 Writing the Book Like an Open Source Project19:23 Collaborative Process and Contributor Engagement23:40 Design and Accessibility in the Book26:45 Working Remotely and Asynchronously33:57 Chapter Review and Quality Gates40:12 Reflections on Personal Challenges and Growth42:14 Plain Language and Clear Communication47:31 Everyone as a Public Servant55:36 Living Up to the 'Why' in Civic Tech01:00:37 Key Message: Default to Open and Say Yes01:02:51 How to Access the Book and Final Thoughts

    Proudly Serving: Writing a Book in the Open
  2. 13 de ago.

    AI Governance: Who's Accountable When the Machine Decides?

    AI tools have quietly moved out of isolated dev environments and into the middle of how real work gets done. That shift is genuinely exciting, and it brings a fresh set of risks worth sitting with. In this solo episode, Ryan works through what it takes to govern AI well, all of it anchored on one idea he keeps coming back to: a human has to stay accountable for the decisions that matter. He gets into why AI strains the governance habits IT already leans on, how to weigh centralized, decentralized, and hybrid approaches against your own risk tolerance, what ISO 42001 and the NIST AI RMF actually ask of you, and where the law is heading. He closes with a practical playbook for pulling shadow AI into the open while keeping the room for creativity that made folks reach for these tools in the first place. In this episode Why AI puts pressure on the governance habits IT already has, from non-determinism to data drift and concept drift, and the blind spots those quietly createSplitting your governance model (who holds the decision rights) from your operating model (how the work actually gets run)The three big archetypes: the fortress-style centralized model, the fast and messy decentralized model, and the hybrid in between, plus how to match one to your risk tolerance and threat modelA few examples from Ryan's own teams — engineers getting their bearings in old repos in about twenty minutes instead of a full day, designers prototyping fast enough to have a richer discovery conversationWhat ISO 42001 and the NIST AI Risk Management Framework actually require, including named human owners and a real kill switchThe principle the whole episode hangs on: an AI tool can't be the one held accountable, since a machine isn't a legal or moral agentWhere regulation is going, including EU GDPR Article 22, California's coming CCPA automated-decision rules, EU NIS2, and a White House executive order on AI and national securityThe frontier-developer laws worth knowing about even if they never regulate you directlyWhy these efforts stall out, and a grounded playbook: sanctioned tools folks will actually use, a living AI inventory, cross-functional discovery, and metrics anchored in real valueKey takeaways Lower the barrier to secure tools so people stop quietly routing around youKeep a human clearly accountable on every RACI chartGet real value to real people fast, then learn from how they actually use the toolsTreat the AI in your stack as something to govern, not just something you installedResources and shoutouts ISO/IEC 42001, the AI management system standardNIST AI Risk Management FrameworkEU GDPR, Article 22 (solely automated decisions)California's CCPA automated decision-making technology (ADMT) rules, enforced by the CPPA, in effect Jan 1, 2027EU NIS2 DirectiveCalifornia's frontier-model transparency law, plus the state's AI content-transparency and watermarking rulesThe June 2026 White House executive order on AI and national securityRelated episodes: SpecOps → https://civictech.chat/episodes/the-specops-method AI Readiness with Brian Chidester of Adobe → https://civictech.chat/episodes/what-is-ai-readinessLegacy Lockpicks with David D'Silva of Nava, the one that ran just ahead of this → https://civictech.chat/episodes/legacy-lockpicksMusic credit: Tumbleweeds by Monkey Warhol

    AI Governance: Who's Accountable When the Machine Decides?
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Civic Tech Chat is a podcast about the civic technology movement. We seek to harness the power technology has to improve the delivery of public services to people everywhere.

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