The Third Sight: Data Analytics

Concentrix + Webhelp

An intelligence & design-thinking led data & analytics strategy is pivotal in understanding the pulse of business & its customers. We generate mountain of data in all shape and form. But do we know how to use it to drive transformational business outcomes? Discover how Concentrix + Webhelp can design, build, and run your analytics journey.

Episodes

  1. 12/07/2023

    Unveiling Data Dynamics: Bridging Human Insights and Patterns

    When making decisions amid the dynamic landscape, company leaders face daily choices that significantly impact consumers. If these decisions are based solely on big data, even if they're accurate, they might target the wrong issues. This is where thick data steps in, examining unquantifiable elements that help ask the right questions and see beyond mere numbers. Join us on the next episode of Podcast as we explore more insights on Big Data and Thick Data with our Analytics lead, Sekhar.

    22 min

  2. 11/02/2023

    Unleashing the Power of Design Thinking in AI and Analytics

    In this podcast episode, Hari Saravanabhavan - an authority on data and analytics - explores the dynamic intersection of data analytics and artificial intelligence. He takes us on a journey where he explains the pivotal role of design thinking and peers into the future of AI-powered innovation within the rapidly advancing analytics industry.

    11 min

  3. 10/27/2023

    Customer Experience & Empathy at the center of debt collection process

    Concentrix Collections Analytics solution adapts to the evolving financial market, leveraging structured and unstructured data to enhance collection strategies. Harness the power of personalization & insights from data and delinquency variables, creating customer profiles and segments that drive smarter decision-making. Want to learn more? Let's dive deeper into our podcast on Collection Analytics with Vithy!

    11 min

  4. 10/19/2023

    Unlock the power of Data: Transforming conversations into valuable insights

    An enthralling discussion with Preet, Analytics leader at Concentrix + Webhelp, on the role of analytics in understanding customer conversations, intent, & personas across multiple communication channels. Discover C2i (Conversation to Insights), an award-winning analytics solution designed to deliver cutting-edge consumer insights, brand insights, reputation management, content evaluation, and campaign performance.

    21 min

  5. 10/12/2023

    Analytics Maturity: Key levers to speed up your transformation journey

    Advancing AI maturity is no longer a question of ‘if’ but ‘when.’ It is an opportunity facing every organization, sector, and leader today. Our guest speaker Hari is a champion & a thought leader and have played a key role in advancing the analytics maturity curve of the world’s biggest brands.

    14 min
  • 5 Episodes

About

An intelligence & design-thinking led data & analytics strategy is pivotal in understanding the pulse of business & its customers. We generate mountain of data in all shape and form. But do we know how to use it to drive transformational business outcomes? Discover how Concentrix + Webhelp can design, build, and run your analytics journey.

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