58 episodes

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

The Tom and Bob Show CX of M Radio

    • Business
    • 4.5 • 6 Ratings

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

    Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)

    Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)

    In this episode of the Tom & Bob Show, we discuss with Tricia Houston, the Founder and COO of The ExperienceBuilt Group, how customer experience needs are understood by conducting an experience audits, what the process entails and what its designed to accomplish, why organizations should conduct such audits, and what typical gaps experience audits typically reveal.

    • 28 min
    Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc

    Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc

    Leo Chan, Chief Innovation & Creativity Officer of Abound Innovation joins Tom & Bob on the show to discuss the techniques he uses to inspire innovation in organizations, create a culture of innovation, and how to break down the roadblocks that inhibits innovation.

    • 30 min
    Debra Roberts - The Relationship Protocol

    Debra Roberts - The Relationship Protocol

    Debra Roberts joins the show to discuss the role of misunderstandings and miscommunication in contributing to the great resignation, the importance of effective communication in creating a positive organizational culture, and the primary reason people avoid conversations.

    • 38 min
    Enza Sleva: Enza's Rant - Episode 1

    Enza Sleva: Enza's Rant - Episode 1

    Enza Sleva, a freelance mentor, coach, and consultant with decades of experience in the automotive industry, will join Tom & Bob on a monthly basis to discuss issues in customer experience that hold her interest. This month we discuss the state of customer experience in healthcare.

    • 34 min
    CXM 360 Special: Steven Carleton and Bradley Kruger

    CXM 360 Special: Steven Carleton and Bradley Kruger

    Steven Carleton, VP of Customer Experience for Premera Blue Cross and Bradley Kruger, System Vice President - Patient Experience and Global & Executive Health, join Tom & Bob for a discussion about their presentations at the CXM 360 event.

    • 21 min
    Vivian Phillips Husband, SVP - Contact Center, Wells Fargo

    Vivian Phillips Husband, SVP - Contact Center, Wells Fargo

    Vivian Phillips Husband, Senior Vice President - Contact Center and Customer Success Leader for Wells Fargo joins Tom & Bob on the show to discuss the upcoming launch of her podcast on the CX of M Radio Network, the thought that went into the planning for her show, and what listeners can expect when they tune in for her captivating broadcasts.

    • 25 min

Customer Reviews

4.5 out of 5
6 Ratings

6 Ratings

Bstaiks ,

Low key; high value

Great conversationalists covering customer experience topics. Real guests, not folks looking for ratings.

Michael Baskin ,

Thought Leadership

If you are interested in learning more about all things related to CX this is a wonderful place to start. Great hosts and guests.

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