The Upload w/ ControlUp

Eugenia Schipelliti | Jeff Johnson

Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down. Subscribe, listen in, and so in the know with The Upload! Follow us on Twitter; we would love to hear from you! ControlUp: https://twitter.com/ControlUp

  1. Jun 1

    ControlUp: Device Migration Performance Comparison

    Worried your Windows 11 migration might leave users frustrated? You're not alone. In this session, we dig into one of the most common — and underreported — migration challenges: performance regression. When users say a new device "just doesn't feel right," it's hard to act on. There's no ticket, no error log, just dissatisfaction. This episode shows you how to get ahead of it with data. We walk through a real-world scenario where customers were placing users on new Windows 11 machines only to hear that the experience wasn't working as well — without being able to explain why. The answer? Systematically measuring and comparing device performance before migration is declared a success. In this episode, you'll learn: Why user-reported performance issues during migrations are often invisible until it's too lateHow to use automated performance measurements to compare your legacy devices against Windows 11 targetsWhat to look for when devices are tested on battery vs. plugged in — and why power profiles matter more than you thinkHow to select a representative Windows 11 machine to benchmark across your fleetWhy this approach applies beyond Windows 11 — from physical-to-virtual, virtual-to-virtual, and moreWhether you're an IT admin managing a large-scale rollout or an endpoint engineer trying to build the business case for a successful migration, this session gives you the evidence-based framework to move forward with confidence.

    15 min

  2. Jun 1

    Tap to App: Measuring Clinician Workflow Performance in Healthcare VDI Environments

    In healthcare, every second at a workstation matters. But who's actually measuring the time between a badge tap and a clinician being ready to work? This session explores Tap to App — a feature built to solve one of healthcare IT's most frustrating invisible problems: the gap between when a clinician taps their badge at a workstation and when their full workflow is actually ready to go. Whether it's an ER nurse moving between stations or a physician ducking out to grab coffee and returning to a reconnect, the login and reconnect experience directly impacts patient care. The challenge? Desktop, VDI, and identity teams all operate in silos — and measuring an experience that spans all of them has historically been nearly impossible. In this episode, you'll learn: What Tap to App is and how it was born out of a real healthcare customer challengeWhy login and reconnect are two fundamentally different experiences — and why averaging them together is misleadingHow to measure the full clinician journey: from badge tap → identity provider → broker → VDI session → application readyWhat a real-world deployment looks like, with metrics broken down by login vs. reconnect, device, user, and time of dayHow to identify outliers (like a 56-second reconnect on a specific device) and drill down to root causeWhy reconnect speed is the metric you should be optimizing — and how sessions reconnecting in under 6 seconds are achievableIf you support healthcare environments running VDI and want to move beyond anecdotal complaints toward data-driven performance optimization, this one is essential viewing.

    15 min

  3. 12/04/2025

    Extending Support for macOS

    Control for Compliance Supports Mac OS Jeff announces that Control for Compliance now supports Mac OS for vulnerability scanning and patching. The integration allows for real-time detection and remediation of security issues on Mac devices, similar to the existing capabilities for Windows machines. Jeff emphasizes the importance of feature parity between Windows and Mac support, as many customers have heterogeneous environments. The new Mac agent can be easily downloaded and deployed from the Control Up website or within the Control Up interface.

    7 min

  4. 08/14/2025

    ControlUp Innovation Guild

    Eugenia and Jeff talk to Chris about the ControlUp Innovation Guild. The ControlUp Innovation Guild podcast offers a dynamic and insightful look into the fast-paced world of IT innovation. Hosted by members of the Guild and featuring conversations with industry experts and community leaders, each episode delves into the development and application of cutting-edge solutions designed to tackle real-world IT challenges. Listeners gain valuable perspectives on how ControlUp rapidly prototypes and delivers practical tools, often driven by direct user feedback, to enhance IT efficiency, optimize performance, and address specific pain points in areas like end-user computing, security, and resource management. This podcast is a must-listen for IT professionals seeking to stay ahead of the curve and discover actionable strategies for improving their digital environments.

    30 min

  5. 08/14/2025

    Deep Dive into ControlUp's Disk Monitor

    In this episode of the "ControlUp" podcast, hosts Jeff and Eugenia introduce and discuss ControlUp's new Disk Monitor tool with its creator, Chris Twiest.  The Disk Monitor is designed to track all read and write activity on hard drives, providing valuable insights into disk usage. Chris explains that the Disk Monitor was initially developed to address challenges in non-persistent environments like Citrix, where cache issues can impact performance.  Unlike traditional tools like Procmon, the Disk Monitor operates efficiently, providing detailed reports on disk activity without compromising system performance. The discussion expands to cover use cases for persistent environments, such as laptops, where the tool can help diagnose issues like sudden disk space depletion. Chris also shares insights into upcoming developments, including the Disk Monitor 2.0, which will monitor writes to FSLogix, and a future Network Monitor tool.

    21 min

  6. 08/14/2025

    Extending Support for Microsoft Intune

    This episode of the "Upload with Control Up" podcast features Eugenia and Jeff discussing the integration of Intune with ControlUp for compliance.    The podcast explains that ControlUp provides real-time analysis, troubleshooting, and remediation, which is especially valuable to customers using Intune. While Intune is excellent for application and OS deployment, it doesn't offer the same real-time insights.    The integration allows users to detect vulnerabilities in ControlUp and then use Intune to deploy the necessary patches. This process is very fast; Jeff mentions that in his testing, the package was created within a minute and deployed shortly after.    Setting up the Intune integration is described as straightforward, involving configuration in both the general settings for ControlUp for desktops and the integration settings for ControlUp for compliance.

    10 min

  7. 07/04/2025

    Demystifying Amazon Workspaces with ControlUp

    In this episode of The Upload with ControlUp, Jeff and Eugenia dive into the world of Amazon Workspaces—breaking down the different types (personal, pooled, core, and AppStream), and how ControlUp enhances visibility, manageability, and user experience across them. From shared responsibility models to peripheral frustrations and endpoint diagnostics, they explore how ControlUp simplifies IT operations in cloud desktop environments. Whether you're just starting with Workspaces or managing thousands of cloud PCs, this episode is packed with insights, laughs, and a healthy dose of humility.

    21 min

  8. 05/12/2025

    Maximize the Power of Alerts and Notifications

    In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooting processes, and ultimately improve the digital experience for all users. The hosts also explain the ease of setting up alerts, particularly with the convenient "bell" feature, and touch upon advanced capabilities like automated remediation and integration with service management tools.

    16 min
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Ratings & Reviews

5
out of 5
2 Ratings

About

Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down. Subscribe, listen in, and so in the know with The Upload! Follow us on Twitter; we would love to hear from you! ControlUp: https://twitter.com/ControlUp

Information

  • Creator
    Eugenia Schipelliti | Jeff Johnson
  • Years Active
    2021 - 2026
  • Episodes
    65
  • Rating
    Clean
  • Copyright
    © 2026 The Upload w/ ControlUp
  • Show Website
    The Upload w/ ControlUp