We're joined by Jeff Heckler, Director of Customer Success at MarketSource, Inc. Jeff has over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams. Jeff is passionate about CS and sharing his insights and expertise has made him a must-follow in the CS community.
Jeff's Revenue Rules:
- Define Customer Success Operations as early as possible
- Can't scale CS teams without pooled CSMs
Follow Jeff on LinkedIn:
https://www.linkedin.com/in/jeffheckler/
Where you can listen:
- iTunes: https://podcasts.apple.com/us/podcast/the-value-of-cs-ops-the-revenue-hustle-20-jeff-heckler/id1538449270?i=1000579366977
- Spotify:https://open.spotify.com/episode/2vATh2PpHwuuNarYK8OsN3?si=0464f4cfce014862
- Youtube: https://youtu.be/Owy2CwCK4Mg
Information
- Show
- PublishedSeptember 13, 2022 at 9:00 PM UTC
- Length35 min
- Episode20
- RatingClean