The Warranty Wire

Axiom Connected
  • 0.0 (0)
  • Technology
  • Updated Bimonthly

🎙️ Welcome to The Warranty Wire — the podcast where warranty meets real talk. We break down the complex world of warranties, protection products, and tech tools to help you simplify, sell, and succeed. From behind-the-scenes insights to hot takes on industry trends, we’re keeping things human, helpful, and never boring. Expect honest convos, practical tips, and a few laughs along the way. 🎧 New episodes every two weeks 🔧 Featuring segments like “What We’re Obsessed With” and "Warranty Mythbusters". 👉 Listen on Spotify, Apple Podcasts, or wherever you get your pods 🔗 Connect with us:

Episodes

  1. Jun 2

    The Comfort of the Couch Wins: How Consumers Buy Protection Today

    In this episode, we dive into one of the biggest shifts happening in protection products today: the move from traditional upfront warranty contracts to flexible subscription-based protection plans. Consumers subscribe to everything from streaming services and meal delivery to cloud storage and fitness apps. So why are warranties still tied to expensive, long-term contracts financed into loans? We discuss how subscription protection is changing customer expectations, increasing attachment rates, improving lifetime value, and creating new revenue opportunities for dealers, administrators, credit unions, and OEMs. Whether you're in automotive, RV, powersports, appliances, electronics, or home services, this conversation explores why subscription protection isn't replacing traditional products—it's expanding the market. ⏱ CHAPTERS 00:00 – Introduction & The Subscription Conversation01:06 – The Subscription Economy: How Consumer Behavior Has Changed02:54 – The Traditional Warranty Model Explained05:28 – What Subscription Protection Looks Like Today07:18 – Why Customers Prefer Buying Protection From Home09:36 – Dealer & Administrator Benefits Beyond the Customer Experience11:06 – Capturing Revenue After Point of Sale11:56 – Why Subscription Is an "And" Strategy, Not an "Or" Strategy14:18 – Technology Requirements for Subscription Programs15:56 – Billing, PCI Compliance & Operational Challenges17:25 – What the Industry Is Doing Today19:26 – The Awareness Gap: Marketing Subscription Protection20:12 – Lessons from Electronics & Appliance Protection21:39 – Attachment Rates, Conversion & Lifetime Value23:09 – Why the Subscription Shift Is Here to Stay23:53 – Final Takeaways Key Topics: • Subscription vehicle service contracts (VSCs)• Direct-to-consumer warranty sales• Customer retention and recurring revenue• Warranty attachment rates• Dealer and administrator commissions• Payment processing and PCI compliance• Automotive, appliance, and electronics protection• Customer experience and digital engagement• The future of warranty protection If you're exploring subscription protection programs, customer engagement strategies, or recurring revenue opportunities, this episode is for you.

    25 min

  2. May 5

    S2: Episode 4 - See Jurni Workflow Builder in Action!

    See Jurni in action. In this episode of The Warranty Wire, we walk through a live demo of Jurni’s workflow builder—showing how teams can create, customize, and launch workflows in minutes. From quoting to claims, see how no-code automation is transforming real business processes.

    19 min

  3. May 5

    S2: Episode 3 - The Team Behind the Build

    What really powers great technology? In this episode of The Warranty Wire, we go behind the curtain to meet the team behind Axiom Connected. We sit down with Megan Taylor and Neeka Stewart to break down: ✔️ What it takes to deliver custom solutions—fast ✔️ How AI and automation are reshaping warranty ✔️ Why customer experience matters more than ever Because at the end of the day—it’s not just about the product.It’s about the people who bring it to life.

    23 min

  4. Mar 31

    S2: EPISODE 2 - All Warranties Are the Same — The Myth We’re Busting

    Not all warranty providers are created equal—and believing they are could be costing your business.In this episode of The Warranty Wire, we tackle one of the most persistent myths in the industry and break down what truly impacts performance, customer satisfaction, and long-term retention.You’ll learn: ✔️ Why customer experience matters more than coverage details✔️ How claims processes shape dealer reputation✔️ The impact of outdated vs. modern technology✔️ What to look for in a provider beyond the product✔️ How to build trust with every saleWhether you’re a dealer, agent, or part of an F&I team, this episode will give you a new perspective on how to evaluate and present protection programs.🎧 Full episode available now.

    21 min

  5. Feb 24

    S2: EPISODE 1 - Click-to-Cancel, FTC Pressure & What Warranty Providers Need to Know

    Season 2 of The Warranty Wire is here. 🎙️We’re kicking things off with a big one: regulation in the warranty industry.In this episode, we break down:The FTC’s “Click-to-Cancel” ruleState-level disclosure changesSubscription model scrutinyAnti-tying practicesThe fast-moving world of AI regulationAs consumer expectations rise and digital-first compliance becomes the standard, warranty providers can’t afford to be reactive.If you operate in warranty, protection products, or subscriptions — this is a must-listen.🔔 Subscribe for more real talk on warranty in the age of automation and AI.#WarrantyWire #WarrantyIndustry #FTC #SubscriptionEconomy #AI #Compliance

    16 min

  6. 12/09/2025

    Episode 7: The 30% Warranty Myth That's Costing Consumers

    Welcome back to The Warranty Wire — where AI, automation, and customer trust collide.In today’s episode, we’re busting some of the biggest myths in the warranty world:• “Insurance covers the same thing as a warranty”• “My OEM warranty is enough”• “Service contracts = extended warranty”• And yes… even the Amex extended warranty myth 👀 Matt and Mark join Becky to break down what’s fact, what’s fiction, and how sellers and administrators can bring more transparency to the customer experience. Have a warranty myth you want us to bust next? Drop it in the comments!

    17 min

  7. 11/18/2025

    Episode 6: Think AI Will Replace Humans in Warranty? The Myths You Need to Stop Believing.

    In this episode, Becca and Matt take on a new angle: Mythbusters… but make it warranty-focused.From childhood superstitions to the biggest myth circulating today — “AI will replace claims administrators” — they dig into what’s real, what’s exaggerated, and what administrators actually need to prepare for.In this episode:-The biggest myths we grew up believing (yes, including swallowing gum)-The truth behind AI’s role in warranty + claims-Why human expertise still matters — especially for exception cases-How administrators can prepare, refine workflows, and train AI models-Real-world examples of outdated rules, model drift, and compliance considerations-Why legislation in other industries matters for warranty-The ongoing balance: efficiency, accuracy, and human-in-the-loop support-And of course… how many times can you fold a piece of paper?If you’ve wondered how AI will reshape—not replace—the claims role, this one’s for you.👉 Drop your favorite warranty myths in the comments — we might feature them in a future episode.

    21 min

  8. 11/04/2025

    Episode 5: How One Warranty Brand Sold 40% More—Without a Single Phone Call

    What happens when you take a traditional, phone-based warranty program and move it entirely online?In this episode of The Warranty Wire, Becca, Mark, and Matt break down a real client case study that shows how digital transformation and subscription-based protection plans can completely reshape sales performance.✅ 40% increase in product sales✅ 65% of all transactions now happen digitally✅ No chargebacks — fully earned commissions✅ Seamless integration with our online platformsThey’ll explore how to modernize without disruption — proving digital doesn’t have to mean “starting over.”🔗 Learn more at axiomconnected.com#WarrantyWire #AxiomConnected #DigitalTransformation #SubscriptionEconomy #Ecommerce #CustomerExperience #AI #Automation #WarrantyTech

    19 min

  9. 10/21/2025

    Episode 4: The Power of Post-Sale: Where Loyalty Is Really Won

    Post-Sale Engagement Is Your Biggest Missed OpportunityMost customers don’t buy protection at the point of sale — which means the real opportunity begins after they walk out the door. In this episode of the Warranty Wire, we break down why fear-based mailers and non-digital outreach are no longer acceptable — and how modern sellers are turning post-sale engagement into automatic revenue with seamless, branded digital experiences.We cover:✅ Why 60% of customers leave unprotected at time of sale✅ The problem with traditional mailers & fear messaging✅ How digital, branded post-sale journeys are converting at 18% (vs. 3% industry avg)✅ How sellers can sell in their sleep — with zero additional lift✅ Why digital engagement is now a customer expectation — not a nice-to-have🎙 Featuring: Becca & MattHosted by Warranty Wire — real talk about customer trust, AI & the future of protection plans.👉 Want to learn how to build a smarter post-sale journey? Tune into The Warranty Wire.

    18 min

  10. 10/07/2025

    Episode 3: Customer Trust, AI & the Realities of Great Service

    Welcome back to Warranty Wire — the podcast for real talk about warranty in the age of AI, automation, and ever-rising customer expectations.In this episode, we’re celebrating National Customer Service Week with a candid conversation about what it really takes to deliver great service in the warranty world.You’ll hear:💬 Our funniest (and most outrageous) customer stories — including pandemic app confusion and a bank mix-up for the ages⚡ Why warranty service is different from traditional customer support📊 The top 3 complaint triggers (and how to fix them)🤖 How AI is reshaping service — and why empathy still matters🔑 Practical tips for faster, clearer, more customer-focused supportWhether you lead a service team, work in customer experience, or just love a good behind-the-scenes story, this episode delivers both laughs and lessons.📌 Don’t forget to like, comment, and subscribe to stay updated on future episodes of Warranty Wire!#WarrantyWire #CustomerService #AI #CustomerExperience #CX #Warranty

    30 min

  11. 09/30/2025

    Episode 2: Behind the Mic with Matt & Mark

    In this episode, Mark and Matt step out from behind the mic to share their personal journeys into the warranty and protection industry. From OEM and connected car roots to decades in third-party administration, they unpack how data, technology, and experience have shaped their approach to innovation. The conversation goes beyond business too — from sweater weather in the UK to the surprising reach of country music overseas. Along the way, they dive into: How data is transforming consumer protectionThe evolution from call-center claims to digital-first convenienceChallenges of warranties in the EV eraWhy anonymous quotes build trust with customersMisconceptions around “extended warranty” and how protection plans deliver more They also tease a future Mythbusters-style episode tackling the biggest misconceptions in warranty head-on. Whether you’re in the industry or just curious about how protection products impact everyday consumers, this episode blends insight, personality, and a fresh perspective on where the market is headed. Listen in — and join the conversation.

    32 min

  12. 09/08/2025

    Episode 1: Get to Know Your Hosts

    Welcome to The Warranty Wire! In this episode, meet your hosts — Matthew Blackwell, Becca Hogenmiller, and Mark Draeger — as they share a little about themselves and what you can expect from the show. From industry insights to the latest trends in F&I and digital engagement, The Warranty Wire is your go-to source for expert discussions and actionable tips. for expert insights, tips, and trends, and to stay up to date with future episodes!

    6 min
  • 12 Episodes

About

🎙️ Welcome to The Warranty Wire — the podcast where warranty meets real talk. We break down the complex world of warranties, protection products, and tech tools to help you simplify, sell, and succeed. From behind-the-scenes insights to hot takes on industry trends, we’re keeping things human, helpful, and never boring. Expect honest convos, practical tips, and a few laughs along the way. 🎧 New episodes every two weeks 🔧 Featuring segments like “What We’re Obsessed With” and "Warranty Mythbusters". 👉 Listen on Spotify, Apple Podcasts, or wherever you get your pods 🔗 Connect with us:

Information

  • Creator
    Axiom Connected
  • Years Active
    2025 - 2026
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © Axiom Connected
  • Show Website
    The Warranty Wire