The Worst Intake Call I Ever Heard (and What It Taught Me) [021]

Some intake calls are painful to hear—and this was one of the worst.

In this episode of The Intake Playbook Podcast, Gary Falkowitz breaks down one of the most frustrating intake calls he’s reviewed and explains what it teaches us about the mistakes too many law firms are making in 2025.

What You’ll Learn:

🔹Why starting with “How did you hear about us?” is the wrong move

🔹How failing to make decisions quickly kills conversions

🔹Why scripts without empathy drive clients away

🔹The importance of removing friction from the client experience

🎧 Every call is a first impression. Listen now to learn how to lead with humanity, make decisions fast, and win more clients.

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