ThinkShift

NeuroDesign
  • 0.0 (0)
  • Business
  • Weekly

ThinkShift. The Podcast That Shifts How You See Business This is where neuroscience meets business in its most practical, high-impact form with no fluff. Enter Neuroscientist Dr Leanne Elich and Neuro Designer Clint Nielsen, who break open the hidden mechanics of human behaviour, showing leaders, creators, and entrepreneurs how to design for the brain. Tune in. Shift how you think. And watch what becomes possible. You can follow Dr Leanne Elich, Clint Nielsen and ThinkShift on all social media channels.

  1. Oct 19 ·  Video

    S3 Ep2 When AI answers before you do

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! Your next customer might never visit your website. They may never read your homepage, explore your services or click on your About page. Instead, they might ask AI who to trust, which company is best and who deserves their business. In this episode of ThinkShift, we explore how AI-generated answers are reshaping first impressions, customer shortlists and brand reputation. We unpack why clear, confident AI responses can feel so credible, how cognitive fluency and authority bias influence trust, and how a single answer can frame everything a customer thinks about your business before they ever interact with you. You’ll discover why appearing in an AI response is not enough, how your content can help create the answer while a competitor receives the recommendation, and what businesses need to audit across their positioning, reviews, reputation and third-party proof. Because the question is no longer simply, “Can people find us?” It’s: “What does the machine say we are?” Supporting References: Lily Ray. “Why Calling Yourself the ‘Best’ Could Be Helping Your Competitors Win” (2026) Semrush. “The Ghost Citations Study” (2026) Li, H. & Aral, S. “Human Trust in AI Search: A Large-Scale Experiment” (2025) Steyvers, M. et al. “What Large Language Models Know and What People Think They Know” (2025) Suomala, J. “The Consumer Contextual Decision-Making Model” (2020)

    S3 Ep2 When AI answers before you do

  2. Oct 12 ·  Video

    S3 Ep1 Designed to keep your scrolling

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! You open Instagram to check one thing. Thirty minutes later, you are still scrolling and cannot remember why you opened it. In this episode of ThinkShift, we unpack the behavioural science behind infinite scroll, autoplay, notifications, likes and unpredictable rewards. Features that don't force you to keep going, but quietly remove the reasons to stop. With Meta’s persuasive design practices under scrutiny in a major US trial, we explore where influence ends and manipulation begins, why “dopamine hits” oversimplify the issue, and whether engagement truly signals value. Because good design should not make leaving difficult. It should make the time people give you worthwhile. The best measure of engagement is not whether people struggle to leave. It is whether they choose to come back. Dr Leanne’s publication: SubstackYour Choice. Their Design. Behind the Decisions We Don't Notice Supporting References: The Meta trialReuters. Meta rejects claims it sought to hook children to Facebook and Instagram. Rixen et al.: Infinite scrolling behaviour Ruiz et al.: Design frictions and mindless scrolling Johnson and Goldstein. Do Defaults Save Lives? Schultz, Dayan and Montague: A Neural Substrate of Prediction and Reward American Psychological Association. Health Advisory on Social Media Use in Adolescence UK Competition and Markets Authority. Online Choice Architecture Evidence Review.

    S3 Ep1 Designed to keep your scrolling

  3. Oct 5 ·  Video

    S2 Ep12 Proof cuts uncertainty

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! When people are unsure, they rarely make decisions in isolation. They look sideways. Who else has bought this? Who trusts it? Who has taken the risk before me? In this episode of ThinkShift, we unpack the psychology of social proof and the bandwagon effect, and why evidence from other people can dramatically reduce uncertainty. From reviews and testimonials to case studies, client logos and customer numbers, discover why the right proof can make a decision feel safer, easier and less cognitively demanding. We explore the famous Asch conformity experiments, research showing how just a handful of reviews can significantly influence purchase likelihood, and why stronger ratings can translate into real commercial value. But more proof is not always better. Fake-looking reviews, vague testimonials, impressive numbers without context and walls of logos can actually create more doubt. The real question is not “Do we have enough proof?” It is “Does our proof answer the doubt the customer is having right now?” If your customers hesitate before they buy, book, enquire, sign or subscribe, this episode will change where, when and how you use proof. Supporting References: Cialdini, R. B. (2021). Influence: The Psychology of Persuasion (Revised ed.). Harper Business. Solomon Asch (1951). Effects of Group Pressure upon the Modification and Distortion of Judgments. Deutsch, M., & Gerard, H. B. (1955). A Study of Normative and Informational Social Influences upon Individual Judgment. Journal of Abnormal and Social Psychology, 51(3), 629–636. Cheung, C. M. K., & Thadani, D. R. (2012). The Impact of Electronic Word-of-Mouth Communication. Decision Support Systems, 54(1), 461–470. Luca, M. (2016). Reviews, Reputation and Revenue: The Case of Yelp. Harvard Business School Working Paper.

    S2 Ep12 Proof cuts uncertainty

  4. Sep 28 ·  Video

    S2 Ep11 When Dark Patterns became law

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! Dark patterns used to sound like a UX problem. Pre-ticked boxes. Fake urgency. Hidden fees. Subscription traps. Cancellation processes designed to make giving up easier than getting out. Now, the stakes are much higher. Australia’s new unfair trading practices laws commence in July 2027, putting manipulative digital design, subscription traps and drip pricing firmly in the regulatory spotlight. In this episode of ThinkShift, we unpack what happens when behavioural science, choice architecture and consumer law collide. Why are defaults so powerful?Why does friction keep us subscribed?When does a clever conversion tactic cross the line into manipulation?We also reveal three simple questions every business should ask when auditing its customer journey, from checkout and pricing to subscriptions, renewals and cancellation. Because the next era of conversion isn’t about making it harder for customers to leave, it’s about designing experiences that make it easier for them to choose you. Supporting References: Competition and Consumer Amendment (Unfair Trading Practices) Act 2026, Australian Government. Thaler, R. H., & Sunstein, C. R. (2008). Nudge: Improving Decisions About Health, Wealth, and Happiness. Johnson, E. J., et al. (2012). Beyond Nudges: Tools of a Choice Architecture. OECD (2022). Dark Commercial Patterns. Johnson, E. J., & Goldstein, D. (2003). Do Defaults Save Lives? Science.

    S2 Ep11 When Dark Patterns became law

  5. Sep 14 ·  Video

    S2 Ep10 People remember the ending

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! What if the final five minutes of your customer experience matter more than everything that came before? You can deliver a brilliant project, run a seamless event, solve the customer’s problem and provide exceptional service. But if the ending feels rushed, confusing or neglected, that may be the part they remember. In this episode of ThinkShift, we talk about the Peak-End Rule, the behavioural science principle showing that we don’t remember experiences as a perfect replay. Instead, our brains compress them around the moments that felt most intense and how the experience ended. You’ll discover how the Peak-End Rule influences: • Customer reviews and referrals • Project close-outs and client offboarding • Support and service recovery • Renewals and retention • Sales follow-ups and final touchpoints If your business relies on reputation, referrals, renewals, or repeat business, think carefully about the story your customers take with them. Supporting References: 1. Kahneman, D., Fredrickson, B. L., Schreiber, C. A., & Redelmeier, D. A. (1993). When More Pain Is Preferred to Less: Adding a Better End. Psychological Science, 4(6), 401-405. 2. Redelmeier, D. A., & Kahneman, D. (1996). Patients' memories of painful medical treatments: Real-time and retrospective evaluations of two minimally invasive procedures. Pain, 66(1), 3-8. 3. Kensinger, E. A. (2009). Remembering the Details: Effects of Emotion. Emotion Review. 4. Maxham & Netemeyer (2002). Modeling Customer Perceptions of Complaint Handling. Journal of Marketing. 5. McGaugh, J. L. (2003). Memory and Emotion: The Making of Lasting Memories. Columbia University Press.

    S2 Ep10 People remember the ending

  6. Aug 31 ·  Video

    S2 Ep9 The Down Down deception

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! A discount isn’t just a number. It’s a story about what something should cost. In this episode of ThinkShift, we unpack the psychology behind the Coles “Down Down” Federal Court judgment, the ACCC’s case against Woolworths’ “Prices Dropped” promotions, and why a big discount ticket can make a price feel like a bargain, even when it isn’t. We explore how anchoring, reference pricing and visual cues shape perceptions of valueWhy shoppers trust the comparison they’re givenWhen a helpful pricing shortcut crosses the line into manipulation With Australians already questioning whether they can trust the prices they see, the commercial lesson is bigger than supermarkets: You can win the transaction and still lose the customer. Price isn’t just what someone pays. It’s what they believe about your business after they’ve paid it.

    S2 Ep9 The Down Down deception

  7. Aug 24 ·  Video

    S2 Ep8 Why limited feels valuable

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! "Only 3 left." "Offer ends tonight." "Join the waitlist." Sometimes you ignore those messages. Sometimes you click without even realising why. In this episode of ThinkShift, we talk about the neuroscience of scarcity. Why the fear of missing out is more powerful than the promise of gaining somethingWhy urgency can dramatically accelerate decisionsWhy fake countdowns, endless "limited-time" offers and manufactured shortages quietly destroy trustYou'll discover how the brain interprets scarcity, why honest constraints outperform manipulative tactics, and how to create urgency without sacrificing credibility. The biggest risk isn't that your audience misses your offer. It's that they stop believing your urgency altogether.

    S2 Ep8 Why limited feels valuable

  8. Aug 17 ·  Video

    S2 Ep7 One signal changes everything

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! Your brain is making snap judgements long before you realise it.  A blue verification tick, a polished website, a familiar client logo, or even a single typo can shape how everything else is perceived.  In this episode of ThinkShift, we unpack the psychology of the halo effect, the mental shortcut that causes us to judge people, brands and ideas based on one powerful first impression.  Discover why one small signal can build trust or destroy credibilityHow AI is changing the way we interpret trust cuesWhat every leader, salesperson and business owner needs to know to create confidence without manipulationBecause your customers aren't just judging what they see. They're using it to imagine everything they can't.

    S2 Ep7 One signal changes everything
See All (27)

Trailer

About

ThinkShift. The Podcast That Shifts How You See Business This is where neuroscience meets business in its most practical, high-impact form with no fluff. Enter Neuroscientist Dr Leanne Elich and Neuro Designer Clint Nielsen, who break open the hidden mechanics of human behaviour, showing leaders, creators, and entrepreneurs how to design for the brain. Tune in. Shift how you think. And watch what becomes possible. You can follow Dr Leanne Elich, Clint Nielsen and ThinkShift on all social media channels.

Information

  • Creator
    NeuroDesign
  • Years Active
    2026
  • Episodes
    27
  • Rating
    Clean
  • Copyright
    © NeuroDesign
  • Show Website
    ThinkShift