This Is CX

Paul Hagen, Mike Manfredo

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

  1. 25.02.2021

    Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini

    From the conversation, please find links to the following content:   Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021West Monroe's Quarterly Executive Poll - 2021 Q1West Monroe POV: The promise of agile, multidisciplinary teams is real  We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at thisiscx@westmonroe.com or message us via social: Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/Mazen Ghalayini: @MazenGhalayini, https://www.linkedin.com/in/mazenghalayini/  If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    30 мин.

  2. 14.09.2020

    The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta

    For more information about Nick Mehta and his perspectives, please visit his website: https://www.mehtaphysical.com/ Paul and Mike would love to hear your thoughts on how your organization has seen how your Customer Experience and Customer Success functions have been built and coexist, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    36 мин.

  3. 03.08.2020

    Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova

    For more information about Tiffani Bova, please visit her website: http://tiffanibova.com/ Paul, Mike, and Mike would love to hear your thoughts on how your organization has begun to re-position itself for growth during the COVID pandemic, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/Mike Rowland: https://www.linkedin.com/in/mikerowland/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    45 мин.

  4. 01.05.2020

    Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience

    For those interested in learning more about Digital Product and Transformation and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Digital Transformation Offerings Paul and Mike would love to hear your thoughts on how your organization has changed the way it works to drive digital and customer experience, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    21 мин.

  5. 15.04.2020

    Best Practices to Enable Work-from-Home Customer Service Professionals

    For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you're best enabling your customer service professionals in a remote work environment, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    20 мин.

  6. 06.04.2020

    Innovating on Customer Service and Cost Reduction in response to COVID-19

    For those interested in learning more about Customer Service Excellence and West Monroe's capabilities to help organizations, please use the following link for a more information: WMP's Customer Experience Offerings Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    20 мин.

  7. 27.02.2020

    Five Key Trends Bringing Customer Success and Customer Experience Together

    For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    26 мин.

  8. 06.02.2020

    Come Together: The Merging of Customer Experience and Customer Success

    For those interested in learning more about Customer Success and West Monroe's capabilities to help organizations, please use the following link for a more information: Delivering on Customer Success Paul and Mike would love to hear your thoughts on how you've seen Customer Experience and Customer Success start to come together! Email us at thisiscx@wmp.com or message us via social: Paul Hagen: @PaulHagen, https://www.linkedin.com/in/hagen2020/Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.

    25 мин.
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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

Информация

  • Автор
    Paul Hagen, Mike Manfredo
  • Годы выхода
    2017 - 2021
  • Выпуски
    63
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © 2017 West Monroe Partners
  • Сайт подкаста
    This Is CX