This is Digital

West Monroe
  • 4.5 (44)
  • MANAGEMENT
  • UPDATED BIWEEKLY

What does it mean for a company to Be Digital? It’s not a specific technology or a destination – it’s a mindset. Join West Monroe Chief Marketing Officer Rissa Reddan as she interviews experts who are redefining what it means to be digital. This series will inspire listeners to think digitally in their own organizations – and reap the bottom-line rewards. This season, we’ll explore the importance of connecting digital experiences with physical ones, whether to build or buy new solutions to meet customer demands, and how your business can survive a recession by becoming an essentialist. For more information, visit our website: https://www.westmonroe.com/perspectives/podcast/this-is-digital

  1. 2025 Outlook: The Trends Driving Change in 7 Industries

    12/17/2024

    2025 Outlook: The Trends Driving Change in 7 Industries

    West Monroe’s leading experts reveal the trends shaping seven major industries in 2025. From the transformative power of AI in manufacturing and healthcare to the clean energy shift in utilities and the growing importance of digital transformation in financial services, this episode highlights the innovations and challenges poised to redefine business landscapes. For more information on our 2025 Industry Outlooks, visit westmonroe.com/2025outlooks In this episode: Energy and Utilities Shift to clean energy and unprecedented load growth    Challenges in regulatory pushback and infrastructure investmentBalancing customer affordability with decarbonization efforts Private Equity   Pressure from LPs and aging portfolio companiesOperational improvement as a competitive advantagePredictions on AI adoption and measurable results Insurance   Impact of inflation, weather events, and inflationary pressuresIncreased focus on business transformation and personalizationDifferentiation through targeted investments in technology   Healthcare Balancing operational efficiency, growth, and cybersecurityLeveraging AI for efficiency and supplemental decision-makingPredictions on ethical AI use and cyber-resiliency investments  High Tech and Software   Transition from efficiency to growth-focused strategiesData-driven decision-making and AI-driven insightsPredictions on capital market movement and deal flow   Manufacturing (Consumer and Industrial Products)   Adoption of Industry 4.0 technologies in mid-market manufacturing    -AI-enabled automation and operational flexibility    Addressing labor shortages and sustainability goals Financial Services   Accelerating digital transformation and customer experience improvements    Opportunities created by a favorable regulatory and interest rate environment    Predictions for growth, M&A, and AI adoption in banking

    48 min
  2. Viewing AI as Talent, Not Technology

    10/08/2024

    Viewing AI as Talent, Not Technology

    Christina Galoozis discusses the role of AI in enterprise-level workforce optimization with experts Steven Kurz and Brigitte Coles from West Monroe. They explore how AI should be viewed as a type of talent rather than just a technology, emphasizing the importance of training employees to leverage AI effectively. Listeners will learn how this mindset shift can drive significant cost savings and elevate workforce performance across industries. In this episode: Introduction to AI and workforce optimizationWest Monroe's unique perspective on AIAI as a talent type: changing mindsetsAugmentation vs. productivity: the AI advantageTraining employees: the key to AI successIncentivizing AI use among employeesAI Week: fostering a culture of innovationStrategic workforce optimization frameworkThe future of AI in enterprisesGenerative AI: a game changerPractical tips for using AI “interns”

    59 min
  3. Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?

    09/24/2024

    Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?

    Christina Galoozis hosts Moody's economists Matt Colyar and Justin Begley to explore the latest economic trends following the Federal Reserve’s Sept. 18 meeting. They dive into the implications of the deeper-than-expected rate cut, the nuanced state of the labor market, and the anticipated effects of the upcoming election on business decisions and consumer sentiment.  In this episode:Understanding the Fed's rate cutThe role of the labor marketBusiness investment trendsConsumer spending dynamicsImpact of the upcoming U.S. presidential electionPredictions for the future

    39 min
  4. It’s Not Just AI: 5 Tech Trends Defining the Future

    08/27/2024

    It’s Not Just AI: 5 Tech Trends Defining the Future

    What are the five technology trends driving business right now? West Monroe’s Erik Brown, Senior Partner, PXEL, is joined Casey Foss, Chief Commercial Officer, and Jonathan Williams, Managing Director of Technology Experience, to provide practical advice on navigating the rise of AI-driven productivity, the resurgence of cloud infrastructure, the potential of synthetic data, the balance between techno-optimism and tech backlash, and the critical role of humanity in the digital age. Each trend is examined through the lens of how businesses can leverage technology to drive efficiency, innovation, and human-centered outcomes.  In this episode: Overview of West Monroe’s annual Tech Trends to Watch reportThe new productivity paradigmResurgence of cloud and infrastructureSynthetic dataHumanity in the Digital AgeTechno-optimism vs. techlash: balancing the human element

    55 min
  5. Unpacking UPS' Approach to Making Everyone a Data Scientist

    08/13/2024

    Unpacking UPS' Approach to Making Everyone a Data Scientist

    Host Joe Brown interviews Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS about the transformative power of data science and AI within the logistics giant. Stephanie shares insights on leveraging advanced analytics to tackle strategic challenges, the importance of upskilling and democratizing data science across the organization, and the future of technology in logistics.  In this episode: Stefanie’s introduction and backgroundLeveraging data science and AI for strategic challengesDemocratizing analytics and customizing solutionsExperimentation and scalabilityCreating a digitally fluent culture through upskillingThe future of logistics: AI, sentiment analysis, and human-machine convergence

    42 min
  6. How to Make Gen AI a Cultural Movement, Not a Mandate

    07/30/2024

    How to Make Gen AI a Cultural Movement, Not a Mandate

    How do employees and employers navigate the evolving usage of generative AI tools in the workplace? We explore the risks and benefits of employees using AI tools independently, the importance of creating a safe space for experimentation, strategies for successful generative AI adoption, and how companies measure the benefits of generative AI.  In this episode: Employees Bringing AI Tools to WorkCreating a Safe Space for ExperimentationEmployee Perspective and FeedbackInspiring People to Embrace Generative AIEmpowering People to InnovateBalancing Governance and InspirationProviding Examples of Appropriate UseEngaging in Ethical and Governed Use

    51 min
  7. How Silicon Valley Bank Balances Innovation & Value

    07/16/2024

    How Silicon Valley Bank Balances Innovation & Value

    Silicon Valley Bank has redefined banking in its quest for the frictionless customer experience. Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank, joins us to discuss SVB's journey in adapting its services to meet the sophisticated needs of tech companies. We also cover the need to prioritize the client's needs and to experiment and learn from internal solutions before implementing AI capabilities for customers.  In this episode: Introduction to Santiago and his role with Silicon Valley BankLeveraging technology to enhance customer experienceBalancing innovation and cost-effectivenessCollaboration with fintechs: friends, not foesFirst Citizens Bank acquisition and new ownership structure

    47 min
  8. The 10-Second Customer Journey with AMA’s Todd Unger

    07/02/2024

    The 10-Second Customer Journey with AMA’s Todd Unger

    What is the 10-second customer journey? Todd Unger, Chief Experience Officer and Senior Vice President of Marketing & Member Experience at the American Medical Association, discusses the importance of breaking down silos to create seamless customer experiences. He offers insights from the AMA’s digital reboot and his new book, The 10-Second Customer Journey. In this episode: Universal challenges in the digital landscapeWhat is a Chief Experience Officer anyway?Breaking down silos and overcoming friction for a seamless experienceThe 10-second customer journeyThe role of storytelling in marketingThe American Medical Association’s digital rebootCreating a vision for changeAdvice for Chief Experience OfficersHarnessing the power of AI

    35 min
See All (46)

4.5
out of 5
44 Ratings

About

What does it mean for a company to Be Digital? It’s not a specific technology or a destination – it’s a mindset. Join West Monroe Chief Marketing Officer Rissa Reddan as she interviews experts who are redefining what it means to be digital. This series will inspire listeners to think digitally in their own organizations – and reap the bottom-line rewards. This season, we’ll explore the importance of connecting digital experiences with physical ones, whether to build or buy new solutions to meet customer demands, and how your business can survive a recession by becoming an essentialist. For more information, visit our website: https://www.westmonroe.com/perspectives/podcast/this-is-digital

Information

  • Creator
    West Monroe
  • Years Active
    2022 - 2024
  • Episodes
    46
  • Rating
    Clean
  • Copyright
    © Copyright West Monroe
  • Show Website
    This is Digital