Home Care Strategy Lab

Miriam Allred
  • 5.0(21개의 평가)
  • 관리

Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn, and build the winning formula for your own success. In the Home Care Strategy Lab, you are the scientist.

  1. 23시간 전

    You Can’t Afford to Say Yes to the Wrong Client (Becky Reel)

    #72 Saying yes to every family might increase revenue, but one wrong-fit client can cost your agency caregivers, reputation, and weeks of scheduling headaches. Becky Reel explains the waitlist mindset she used to protect her team, strengthen the client experience, and create demand—and why a true waitlist is fundamentally different from a staffing problem. She shares the hard lines her agency established around shift minimums, geography, caregiver safety, unrealistic expectations, and families who began negotiating from the first conversation. We also break down what a hospitality-driven intake call sounds like and why every office employee should be prepared to handle one. Becky closes with four super powerful mindset shifts that will help your agency become easier to refer, more memorable, and impossible to confuse with the competition. Becky Reel on LinkedInbecky@reelhomecareconsulting.com Reel Home Care ConsultingBecky’s Dinner Series  Sponsors: Vitable Health - https://learn.vitablehealth.com/lab

    You Can’t Afford to Say Yes to the Wrong Client (Becky Reel)

  2. 8월 18일

    Three Workforce Development Programs That Actually Support Caregivers (Daniel Stringer)

    #71 Total Care Connections CEO Daniel Stringer shares how his team supports a workforce of roughly 1,000 active employees delivering 17,000 hours of care each week. He breaks down a paid-leave program that provides six weeks after childbirth plus two weeks of parental leave for birth, foster, and adoptive parents. He explains the company’s employee relief fund and how it has awarded 264 grants totaling more than $200,000, with employees eligible for up to $1,000 annually. Daniel also shares how moving to self-funded health insurance helped the company keep employee costs flat despite receiving a 76% renewal increase—and reduced some employees’ prescription costs from $500–$700 per month to $50 or even zero. This episode gives home care owners three tangible ways to invest in caregivers and start building benefits that meet our workforce needs. Connect with Daniel Daniel Stringer on LinkedInDaniel’s email: DStringer@totalcareconnections.com Total Care ConnectionsEmployee Relief Fund Total Care Connections Grant Circle powered by CanaryCanary—emergency relief fund solution to aide your team members in times of crisis Self-Insured Health Care Partners To set up Self Insured Health Plan Options: https://www.thegibsonedge.com/services/employee-benefitsVendors they use in the health plan: SHARX: https://sharxplan.com/Auxient: https://www.auxiant.com/Pareto: https://paretohealth.com/Procedures/Imaging: https://www.valenzhealth.com/Pharmacy Benefits Manager: https://truerx.com/ Sponsors: Vitable HealthHelper Heroes—mention the LAB

    Three Workforce Development Programs That Actually Support Caregivers (Daniel Stringer)

  3. 8월 13일

    A Financial Framework to Run Before Your Next Growth Move (Adam Shriver)

    #70 A typical $4-5M home care agency usually has the team, infrastructure, and capital to consider their next growth move—opening a new office, adding a new payer contract, or investing in a strategic leader. Adam Shriver, Client CFO at The Home Care CPAs works with dozens of agencies to evaluate revenue, profitability, and operational stability going into making these large growth decisions. He walks through the evaluation he conducts, the questions he asks, gross margin vs operating margin, and the other factors agencies should consider before going down a specific growth path—if you’re considering a new office or new payer contract, this episode is highly relevant.   Adam Shriver on LinkedIn Adam’s email: ashriver@thehomecarecpas.com The Home Care CPAsMargin Matters—a home care-specific online financial community for owners or finance roles (free until the end of ’26)  Sponsors: Phoebe—best AI scheduling agent for home careVitable Health—health plans for home care that your team will actually use

    A Financial Framework to Run Before Your Next Growth Move (Adam Shriver)

  4. 7월 28일

    The Only Home Care Scorecard You Need (Krystal Wilkinson)

    #69 Most home care agencies are drowning in reports but still struggling to identify problems before they impact growth. Krystal Wilkinson, President of Adultcare Assistance Home Care, shares the 18 core KPIs she and her leadership team review every week across recruiting, scheduling, care management, sales, and HR & finance—and explains why leading indicators matter far more than monthly reports. You'll learn why her agency targets a 25–27 hour average client census, aims to hire caregivers in under 7 days (currently averaging 9 days), tracks 25 meaningful referral visits per week, and uses data to predict staffing needs, revenue dips, and referral trends before they happen. Krystal also explains how her team uses AI-powered dashboards, why every department owns specific numbers, and how they've refined their scorecard over 15 years of trial and error. Krystal Wilkinson / KDW@adultcareassistance.comAdultcare Assistance  Sponsors: Vitable Health - learn.vitablehealth.com/lab

    The Only Home Care Scorecard You Need (Krystal Wilkinson)

  5. 7월 21일

    Four Ways for Caregivers to Increase Their Pay Rate (Kimberly Jones)

    #68 When a caregiver asks, “when do I get my next raise?”, do you have a good answer? Kimberly Jones, Vice President of Help at Home Senior Care, shares the transparent four-part compensation framework her team uses to reward skill development, specialized training, long-term commitment, and leadership. We break down hands-on competency evaluations, dementia skill assessments, certification pathways, longevity bonuses, and why clear career progression has helped the agency retain caregivers for many years. Kimberly also shares the retention data behind the program, including why 66% of their caregivers have stayed for more than two years and why their highest-paid caregivers average 6.5 years with the company. Kimberly JonesHelp at Home Senior CareGrade Us—feedback loop tool Sponsor: Vitable Health - learn.vitablehealth.com/lab

    Four Ways for Caregivers to Increase Their Pay Rate (Kimberly Jones)

  6. 7월 14일

    How to Build an Advanced Dementia Care Program (Ryan Whittington)

    #67 Ryan Whittington, CEO of Seniors Home Care in St. Louis, shares how one struggling dementia client led his team to build Sage In-home Memory Care—a completely separate brand dedicated to serving advanced dementia clients with a fundamentally different care model. Instead of treating dementia as another service line, Ryan explains how specialized caregivers, weekly care management visits, life story assessments, individualized activity calendars, and intensive training have created better outcomes for clients, families, and caregivers alike. We also discuss why consistency matters more than flexibility, how to overcome resistance to care, why advanced dementia clients require a true team approach, and the business decisions that make this model sustainable. Ryan WhittingtonSeniors Home CareSage In-home Memory CareLife Story Assessment - provided by SageBest Practices Booklet--Dementia Home Care (Alzheimer’s Association)Teepa Snow’s 6 GEMS You Need to Know For A Positive Approach to Dementia Care

    How to Build an Advanced Dementia Care Program (Ryan Whittington)

  7. 7월 7일

    What It Looks Like to Sell to a Home Care Roll-Up And Stay On

    #66 Adam Berry built As Close as Family over nearly a decade before realizing the business had outgrown what he could sustainably manage on his own. Rather than walking away, he sold the agency to Avenues Home Care and stayed on to focus on the work he enjoys most while gaining the back-office support he was missing. In this episode, Adam and Avenues CEO Doug Markham break down how they found the right acquisition fit, what due diligence actually looked like, and why culture mattered more than valuation. They also share how they divide responsibilities after the sale, which functions are centralized versus kept local, and why giving operators autonomy has been critical to continued growth.  Adam Berry / adam@ascloseasfamily.comAs Close as FamilyDoug Markham / doug.markham@avenueshomecare.comAvenues Home Care Sponsors: Phoebe.work - A self-driving alternative that fills shifts in minutes

    What It Looks Like to Sell to a Home Care Roll-Up And Stay On

  8. 6월 30일

    Why You Might Be Headed For 6-Figure Fines (And How to Avoid Them)

    #65 Many home care agencies don't realize they've crossed the Affordable Care Act threshold until the IRS comes knocking. Brendan Mullins, CRO of Vitable Health, explains why agencies with as early as $1–2M in annual revenue can already qualify as Applicable Large Employers, how 30 hours per week (not 40) triggers eligibility, and why variable caregiver schedules make ACA compliance especially difficult. We break down how the 50 Full-Time Equivalent (FTE) threshold is calculated, the misconceptions that lead agencies into trouble, and why penalties can quickly climb into the six figures. Brendan also walks through how ACA audits typically unfold, why compliance issues often surface years later, and the common mistakes agencies make along the way.  Brendan Mullins on LinkedInVitablehealth.com ACA Penalty Calculator

    Why You Might Be Headed For 6-Figure Fines (And How to Avoid Them)
모두 보기(87개)

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소개

Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn, and build the winning formula for your own success. In the Home Care Strategy Lab, you are the scientist.

정보

  • 제작진
    Miriam Allred
  • 방송 연도
    2025년 - 2026년
  • 에피소드
    87
  • 등급
    전체 연령 사용가
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    © Home Care Strategy Lab LLC
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    Home Care Strategy Lab

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