Tinnacity Talks

Tinnacity

Tired of the "old way"? Join Katie from Kentucky for Tinnacity Talks, featuring real stories from the best and brightest in mobile field service. We sit down with clients who’ve traded paper-based headaches for digital dominance.Every episode uncovers the "Before and After" of a service business - from messy billing and slow quotes to the transformation that happens when you empower your team with tech designed for technicians. See how streamlining your workflow changes your culture and your bottom line. Success isn't a secret; it’s a strategy.

Episodes

  1. 3d ago

    Tech for Technicians: Driving Field Efficiency at Williams Toyota Lift

    In this episode of Tinnacity Talks, we look at the power of digital transformation inside a top forklift and material handling dealership. Guests Jason Froman and Alison Sickafoose share how Williams Toyota Lift went live with Tinnacity to clear out the paperwork bottleneck and start invoicing the next day. Explore the real-world impact of field-ready tools on tracking equipment history, enhancing team collaboration, and providing an elevated, transparent experience for customers. 🌐 Visit ⁠tinnacity.com⁠ to find out how to elevate your service department's standard.

    30 min
  2. How This 100% Employee-Owned Dealership Eliminated Paperwork Errors & Boosted Profits

    5d ago

    How This 100% Employee-Owned Dealership Eliminated Paperwork Errors & Boosted Profits

    What happens when you combine 60 years of heavy equipment expertise with modern, real-time technology? In this episode of Tinnacity Talks, we sit down with Preston Cockey (VP of Operations) and Susan Drevitson (Service Supervisor) from Ogden Forklifts to uncover how switching from slow, manual paperwork to a mobilized digital system completely transformed their dealership. Ogden Forklifts is a 100% employee-owned company operating across Georgia and Florida. Because their technicians literally have "skin in the game," accountability and customer satisfaction are at the center of everything they do. Discover how they utilized Tinnacity to implement on-the-spot customer invoicing, maximize team visibility, and eradicate "death by a thousand papercuts."

    24 min
  3. Raising All Ships: How WD Matthews Hit an 89% First-Time Fix Rate

    Jun 8

    Raising All Ships: How WD Matthews Hit an 89% First-Time Fix Rate

    Welcome back to TInnacity Talks, where real people share real stories about the mobile field service industry! In this episode, host Katie Duvall sits down with Jim Chaousis, General Parts & Service Manager at W.D. Matthews Machinery Co. With over 80 years of legacy in material handling and construction equipment, Jim shares how W.D. Matthews threw out the manual guesswork and embraced a tech-centric solution to future-proof their operations. In this episode, we discuss: Moving from multi-part paper forms to an all-in-one digital platform.Capturing "tribal knowledge" from legacy technicians to onboard a new generation of mechanics.Streamlining the parts request and quoting processes to drastically improve first-time fix rates to 89%.Leveraging automated time-capture and operational transparency to drive accountability and employee incentives.Real-world crisis management: Keeping 50+ field techs moving seamlessly even when an office power outage shuts down the internet.Jim also opens up about his journey from working on a family farm in Maine, serving in the U.S. Marine Corps on heavy transport helicopters, to managing high-performing service teams today. Connect with Us: Learn more about W.D. Matthews Machinery Co.: ⁠www.wdmatthews.com⁠Discover the TInnacity platform built for techs: ⁠www.tinnacity.com⁠Don't forget to follow the podcast, leave a review, and keep your momentum strong. Stay tenacious!

    32 min
  4. Ditching Controlled Chaos with Clark Equipment NZ

    Mar 14

    Ditching Controlled Chaos with Clark Equipment NZ

    Tired of "flying blind" with manual paperwork? Clark Equipment New Zealand traded paper trails for power moves. Host Katie from Kentucky sits down with Sheena Divney to discuss their digital transformation. Discover how Tinnacity solved bottlenecks in billing and quoting, cutting turnaround times and boosting office morale. See how real-time visibility eliminates excuses and empowers technicians from the workshop to the field. It’s real stories from thefront lines of global field service. Tune in and start growing!

    22 min
  5. Shifting from Defense to Offense with FOM

    Mar 14

    Shifting from Defense to Offense with FOM

    Tired of chasing paper? Forklifts of Minnesota traded manual headaches for digital dominance. Host Katie from Kentucky sits down with Matt Whalen to discuss their transformation. Discover how Tinnacity solved their biggest bottlenecks in quoting and billing, cutting turnaround times and boosting morale. Hear how real-time communication between the shop and the field eliminates finger-pointing and keeps customers happy. It’s real stories from the front lines of mobile field service. Tune in and start growing!

    17 min
  6. From IT Nightmares to Seamless Success with Atlantic Coast Toyotalift

    Mar 14

    From IT Nightmares to Seamless Success with Atlantic Coast Toyotalift

    In our debut episode, Katie from Kentucky sits down with Matt and Ann from Atlantic Coast Toyotalift (ACT) to discuss their journey from a "clunky" and "antiquated" mobile service platform to the streamlined efficiency of Tinnacity. Discover how they went from a system that caused more IT tickets than solutions to a company-wide rollout in just three weeks. Matt and Ann share how Tinnacity has revolutionized their quoting, billing, and technician accountability, proving that the right tech really is a game-changer for the best and brightest in mobile field service.

    15 min
  • 6 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

Tired of the "old way"? Join Katie from Kentucky for Tinnacity Talks, featuring real stories from the best and brightest in mobile field service. We sit down with clients who’ve traded paper-based headaches for digital dominance.Every episode uncovers the "Before and After" of a service business - from messy billing and slow quotes to the transformation that happens when you empower your team with tech designed for technicians. See how streamlining your workflow changes your culture and your bottom line. Success isn't a secret; it’s a strategy.

Information

  • Creator
    Tinnacity
  • Years Active
    2K
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © Katie Duvall
  • Show Website
    Tinnacity Talks