86 episodes

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President The Beryl Institute

Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

To Care is Human The Beryl Institute

    • Health & Fitness
    • 5.0 • 16 Ratings

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President The Beryl Institute

Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

    To Care is Human LIVE! At ELEVATE PX 2024

    To Care is Human LIVE! At ELEVATE PX 2024

    Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the healthcare landscape post-pandemic.

    • 40 min
    "We need to be the patient in the room.”

    "We need to be the patient in the room.”

    Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent and to advocate for patients across the spectrum of care.

    • 22 min
    Get to Know Me – Connecting Volunteers with Patients

    Get to Know Me – Connecting Volunteers with Patients

    Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.

    • 22 min
    We’re All Emotional Beings: That’s What It Is to Be Human

    We’re All Emotional Beings: That’s What It Is to Be Human

    Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.

    • 26 min
    Creating a Culture of Caring with Concierge Services

    Creating a Culture of Caring with Concierge Services

    Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.

    • 22 min
    We're All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax

    We're All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax

    From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her “wanting to stay as far away from healthcare as possible,” but eventually became the driving factor behind a career focused on helping and serving others.

    • 28 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

TomK51 ,

Great sound, great content

I love the sound quality on this series and the storytelling. Fascinating discussions!

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