Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President The Beryl Institute
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Special Needs Child Changed My Life
Jeff Cousins and his wife were excited to find out they were pregnant with their first child. 23 weeks and five days into the pregnancy, they learned there were issues with their son's development and this began a whole new chapter in their lives. Learn more as Jeff unpacks his Tiny Story": Special Needs Child Changed My Life."
2021 Year in Review Reflections
In this Special Edition of the To Care is Human podcast series, podcast hosts, Jason Wolf and Tiffany Christensen have a conversation looking back on 2021, another challenging year for healthcare. Listen as they share their reflections of hurting, healing, hope and the human experience in healthcare.
The Critical Integration of Patient Experience and Employee Experience
Brett Brende, Vice President of Customer Engagement for Healthcare at SMG, shares how having employees who are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
Born unhealthy, died, revived by medicine and music, now alive.
Glenda Sirota lives in Chicago, is 80 years old and says she is "living her best life" after a series of extreme medical events that placed her in a coma for 28 days. When she woke up, her body needed a lot of care but her mind and spirit were strong. She also woke up with a very unusual gift. Learn more about Glenda's story in this podcast where she unpacks her Tiny Story, "Born unhealthy, died, revived by medicine and music, now alive."
A Digital-first Strategy to Engaged Patients and Improved Outcomes
Jeff Fallon, chairman and CEO at eVideon Healthcare, reflects on the role technology can play in meeting patient expectations for engagement and information while giving healthcare teams greater efficiency and enabling hospitals to improve satisfaction and reduce readmissions.
Hacking healthcare is the only way out
Dr. Grace Cordovano is a board certified patient advocate with a wealth of experience navigating the US healthcare system on behalf of herself, family and clients. In this podcast, Dr. Cordovano helps us understand what she means by "hacking healthcare" in order to move from "patient-centered care" to "life-focused care."
Great sound, great content
I love the sound quality on this series and the storytelling. Fascinating discussions!