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91 episodes
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To Care is Human The Beryl Institute
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- Health & Fitness
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5.0 • 16 Ratings
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Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President The Beryl Institute
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
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You Can’t Go Wrong If You Do Right by the Patient
Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and plans for the future.
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Caring for People Shouldn’t be an Afterthought: A Conversation with Marcia Donzinger
After a devastating diagnosis in her 20s changed the trajectory of her life, Marcia Donzinger, CEO of Vital Biz Consulting, embraced her new direction and bravely marched forward. Listen in as she discusses how culture is chemistry and the importance of helping organizations develop and nurture a culture of wellness to support employee well-being.
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I've Come to Find that Anyone in Healthcare Has a "Why"
After her younger brother - born with congenital defects and developmental delays - had a traumatic hospital admission experience that impacted her entire family, Stacy Sedlak knew she had to do something to improve the human experience for pediatric patients. Listen in as she discusses her brother's influence on her "why" and the difficulties that come with transitioning pediatric patients into adult care.
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We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare
Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director of Volunteers and Language Services at Utah Valley Regional Medical Center, whose career in volunteer services in healthcare has spanned over two decades. Listen in as Call emphasizes the importance of volunteer engagement in enhancing the patient experience, discusses effective strategies for keeping volunteers engaged, and shares personal anecdotes from patients her volunteers have served throughout the years.
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The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare.” Listen in as the trio discusses the impact of experience – at all levels - and how leadership at the top plays a critical role.
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To Care is Human LIVE! At ELEVATE PX 2024
Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the healthcare landscape post-pandemic.
Customer Reviews
Great sound, great content
I love the sound quality on this series and the storytelling. Fascinating discussions!