All Things MSP

Justin Esgar and Eric Anthony

Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.

  1. To Host or Not to Host: Where should your client's applications and services live! | EP130

    HÁ 2 DIAS

    To Host or Not to Host: Where should your client's applications and services live! | EP130

    Is hosting your own servers as an MSP still worth it in 2025? In this episode of All Things MSP, Justin Esgar and Eric Anthony tackle one of the most polarizing topics in the IT services world: whether managed service providers should still host their own on-premise servers for client workloads like email, QuickBooks, and application hosting.They explore real-world horror stories (yes, including a backup server on a yacht), the modern risks of managing hardware infrastructure, and the ever-increasing reliability of cloud-based alternatives. From QuickBooks hosting to paper cut servers and multi-terabyte NAS setups, they break down the costs, complexity, and hidden time-sinks of on-prem hosting—and who, if anyone, should still be doing it.Packed with hard-earned lessons, relatable tech fails, and battle-tested advice, this episode helps MSPs evaluate server hosting decisions through the lens of ROI, scalability, and technical liability. If you’re running backups, dealing with client server crashes, or thinking about spinning up Linux boxes in a colo—you need to hear this.👉 Perfect for MSP owners, techs, and anyone who’s ever yelled at a Mac mini in a data center.

    34min
  2. Getting Your House in (Financial) Order AND Helping Clients With Theirs | EP129

    9 DE SET.

    Getting Your House in (Financial) Order AND Helping Clients With Theirs | EP129

    In this episode of All Things MSP, Kevin Lancaster—CEO of BetterTracker and founder of ID Agent—joins Justin and Eric to reveal how MSPs are hemorrhaging money through tech sprawl and unused subscriptions. Learn how BetterTracker is changing the game by giving MSPs deep visibility into their expenses, vendor contracts, and even client shadow IT.You’ll hear how syncing bank accounts and Microsoft 365 can uncover hidden costs, improve EBITDA for M&A readiness, and help MSPs evolve into true business partners for their clients. Kevin shares real numbers: over $334 million in transactions tracked and one company finding $7,200 in unexpected charges.Whether you're a solo shop or running a multi-million dollar MSP, this episode is your blueprint to cutting waste, boosting profit, and building next-level trust with clients.🧠 Topics Covered: - Tracking and eliminating vendor sprawl - Improving MRR and profitability - Using BetterTracker to prospect and upsell - How MSPs can offer true business consulting - Preparing for M&A through operational clarity

    38min
  3. Protect Users with DNS Filtering | EP128

    5 DE SET.

    Protect Users with DNS Filtering | EP128

    DNS filtering isn't just another checkbox—it's your MSP's frontline defense. In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony dive deep into internal DNS filtering, DNS management, and DNS security. This is part two of our DNS series, where we move from the external setup to what really protects your clients from the inside.Learn how internal DNS filtering: - Blocks malware, phishing, adult content, and crypto mining traffic - Helps you upsell managed security services - Avoids productivity-killers and support tickets before they happen - Works on roaming clients, firewalls, and even mobile devices - Provides billable, reportable value through compliance loggingJustin and Eric also break down pricing strategies, common pitfalls, and DNS filtering gotchas—like how it can break legit apps (and how to fix it). Whether you're using Cisco Umbrella, DNSFilter, Cloudflare, or a baked-in RMM tool, this is the conversation you didn’t know you needed.Don’t let your clients’ DNS be the weakest link. Start filtering smarter and profiting bigger.🔗 Join the All Things MSP Facebook Group: facebook.com/groups/allthingsMSP🎧 Subscribe on your favorite podcast platform!

    33min
  4. How Ignoring DNS Can Tank Your Client's Business | EP127

    27 DE AGO.

    How Ignoring DNS Can Tank Your Client's Business | EP127

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into one of the most overlooked — yet critical — services MSPs should be managing: DNS and domain control.From client horror stories to missed opportunities, Justin and Eric break down why DNS and domain management should be top-of-mind for every managed service provider. You'll learn how forgotten domains, broken SPF/DKIM/DMARC records, and poor delegation can damage your clients’ email deliverability, security posture, and online presence — and how you can turn that into recurring revenue.They also share practical strategies for setting up monitoring, pricing your services, and leveraging tools like Cloudflare, Liongard, and EasyDMARC for client success and operational efficiency.Whether you're an MSP owner, technical team lead, or service desk pro — this is a must-listen for protecting your clients and boosting your bottom line.

    28min
  5. Best of Breed vs. SPOG: Which One Is Best? | EP126

    20 DE AGO.

    Best of Breed vs. SPOG: Which One Is Best? | EP126

    In this episode of the All Things MSP Podcast, Justin Esgar and Eric Anthony go head-to-head on one of the biggest debates in managed IT services: Best of Breed tools vs. Single Pane of Glass platforms.Justin breaks down why integration is everything in his MSP and how trying to force third-party tools to play nice can cost more than it saves. Meanwhile, Eric shares real-world insights from the days of GFI MAX, SolarWinds, and N-able - where MSPs had to choose between deep customization and ease-of-use.Whether you're running a five-person shop or scaling into compliance-heavy verticals, this episode helps you rethink your stack, reduce alert noise, and optimize your toolchain for efficiency, visibility, and client needs.👉 You’ll walk away with a better understanding of when it makes sense to compromise on features for the sake of integration—and when “good enough” can cost your techs time and your MSP money.Tune in for practical takeaways, memorable rants, and a no-BS breakdown of what today’s MSPs actually need in their stack.

    25min
  6. All-You-Can-Eat Managed Services Can Make You Sick | EP125

    12 DE AGO.

    All-You-Can-Eat Managed Services Can Make You Sick | EP125

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into the reality of offering “all you can eat” IT support — and why it’s not always the sweet deal it sounds like.From lightning strikes frying network gear to untangling bizarre home internet issues, Justin shares real-world stories that expose the risks of unlimited managed service agreements (MSAs) without clear boundaries. Eric and Justin discuss how modern technology creep — from IoT to SaaS sprawl — has changed the support landscape since the early days of MSPs.Key topics include: - How home networks and work-from-home setups blur scope lines - Why defining what you don’t do is as important as defining what you do - Setting client expectations for emergencies, after-hours support, and “out-of-scope” requests - Balancing exceptional service with protecting your profitability and team’s sanityWhether you’re a solo IT provider or running a large MSP, you’ll learn how to avoid the costly pitfalls of poorly defined “all you can eat” contracts and why scope creep is one of the biggest hidden risks in the managed services industry.If you’ve ever been caught between wanting to help your client and knowing it’s outside your responsibilities — this episode is for you.

    31min
  7. Trusted Advisor Isn’t a Buzzword - It’s a Responsibility | EP124

    6 DE AGO.

    Trusted Advisor Isn’t a Buzzword - It’s a Responsibility | EP124

    In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony take a brutally honest look at one of the most overused - and misunderstood - terms in the IT services world: “Trusted Advisor.”If you’re an MSP owner or technician using that phrase in your marketing, this episode is a must-listen. Justin and Eric unpack what actually makes a service provider trusted in the eyes of their clients. From building roadmaps and understanding industry-specific needs, to participating in budgeting and managing risk profiles, they lay out the practical steps MSPs should be taking, but often don’t.They also explore how real trust is built: not in the storm, but in the calm. And they dive into why communication, specialization, and humility are far more valuable than “checking boxes” in a sales pitch.Whether you’re still firefighting tickets or ready to level up your client relationships, this episode will challenge the way you think, and market, your MSP.

    27min
  8. The 7 MSP Buzzwords: Why do we still use them? | EP123

    29 DE JUL.

    The 7 MSP Buzzwords: Why do we still use them? | EP123

    In this no-holds-barred episode of the All Things MSP podcast, Justin Esgar and Eric Anthony take on the 7 most overused and misunderstood buzzwords in the managed IT services industry. From “proactive” to “fully managed,” we break down why these terms are not only tired—but potentially dangerous for your MSP business.Are you accidentally overpromising with “turnkey” or “customized solutions”? Is “trusted advisor” more of a crutch than a value prop? We challenge you to rethink your language, your messaging, and your client communications.Whether you're writing copy for your MSP website, onboarding a new client, or evaluating new vendors, this episode is a must-listen for MSP owners and techs who care about clarity, trust, and reputation.🔍 Learn how these words are used (and misused), how customers perceive them, and what language to use instead.⏱️ No filler—just real talk from two experienced MSP pros. Join us for one of the most practical, eye-opening episodes yet.

    42min
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Sobre

Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.

Informações

  • Criado por
    Justin Esgar and Eric Anthony
  • Anos de atividade
    2023 - 2025
  • Episódios
    130
  • Classificação
    Livre

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