Touch Points by Malomo

Malomo

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BUSINESS

Helping ecommerce brands deliver a post-purchase experience that makes their customers fall in love.

02/10/2020

Turning Customer Support into a Driver of Innovation, with Outdoor Voices - Alex Llewellyn

Alex Llewellyn, Head of Customer Experience for Outdoor Voices, shares his secrets for scaling great customer experiences.

39 min
08/29/2019

How TOMS is Winning Through Focusing on Design - Stacy Carpenter

Stacy Carpenter, Director of Customer Experience at TOMS, shares how she's turned her love for design into a differentiator for TOMS.

41 min
08/18/2019

How to Retain customers with Ollie Pets - Eric Chung

Eric Chung, Director of Retention at Ollie, details how to better understand customers and provide them a better experience.

38 min
08/09/2019

The Art & Science of Brand Storytelling with Oros - Rithvik Venna

Rithvik Venna, Cofounder & COO of OROS, discusses how OROS began and what it's like to start a venture-backed DTC brand.

28 min

4 Episodes

Helping ecommerce brands deliver a post-purchase experience that makes their customers fall in love.

Creator

Malomo
Years Active

2K
Episodes

4
Rating

Clean
Copyright

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Touch Points by Malomo