Helping ecommerce brands deliver a post-purchase experience that makes their customers fall in love.
Turning Customer Support into a Driver of Innovation, with Outdoor Voices - Alex Llewellyn
Alex Llewellyn, Head of Customer Experience for Outdoor Voices, shares his secrets for scaling great customer experiences.
How TOMS is Winning Through Focusing on Design - Stacy Carpenter
Stacy Carpenter, Director of Customer Experience at TOMS, shares how she's turned her love for design into a differentiator for TOMS.
How to Retain customers with Ollie Pets - Eric Chung
Eric Chung, Director of Retention at Ollie, details how to better understand customers and provide them a better experience.
The Art & Science of Brand Storytelling with Oros - Rithvik Venna
Rithvik Venna, Cofounder & COO of OROS, discusses how OROS began and what it's like to start a venture-backed DTC brand.
Launching Billion Dollar Brands with Gin Lane (Now Pattern) - Camille Baldwin
Camille Baldwin, Partner & Director of Brand Development at Gin Lane, details her amazing path to becoming one of the top brand strategists in DTC.
Scaling Influence with Kettle & Fire - Jack Meredith
Jack Meredith, Director of Marketing at Kettle & Fire, describes how K&F scaled their business leveraging influencers to tell their story & more.