7 episodes

Helping ecommerce brands deliver a post-purchase experience that makes their customers fall in love.

Touch Points by Malomo Malomo

    • Business

Helping ecommerce brands deliver a post-purchase experience that makes their customers fall in love.

    Turning Customer Support into a Driver of Innovation, with Outdoor Voices - Alex Llewellyn

    Turning Customer Support into a Driver of Innovation, with Outdoor Voices - Alex Llewellyn

    Alex Llewellyn, Head of Customer Experience for Outdoor Voices, shares his secrets for scaling great customer experiences.

    • 38 min
    How TOMS is Winning Through Focusing on Design - Stacy Carpenter

    How TOMS is Winning Through Focusing on Design - Stacy Carpenter

    Stacy Carpenter, Director of Customer Experience at TOMS, shares how she's turned her love for design into a differentiator for TOMS.

    • 41 min
    How to Retain customers with Ollie Pets - Eric Chung

    How to Retain customers with Ollie Pets - Eric Chung

    Eric Chung, Director of Retention at Ollie, details how to better understand customers and provide them a better experience.

    • 37 min
    The Art & Science of Brand Storytelling with Oros - Rithvik Venna

    The Art & Science of Brand Storytelling with Oros - Rithvik Venna

    Rithvik Venna, Cofounder & COO of OROS, discusses how OROS began and what it's like to start a venture-backed DTC brand.

    • 28 min
    Launching Billion Dollar Brands with Gin Lane (Now Pattern) - Camille Baldwin

    Launching Billion Dollar Brands with Gin Lane (Now Pattern) - Camille Baldwin

    Camille Baldwin, Partner & Director of Brand Development at Gin Lane, details her amazing path to becoming one of the top brand strategists in DTC.

    • 39 min
    Scaling Influence with Kettle & Fire - Jack Meredith

    Scaling Influence with Kettle & Fire - Jack Meredith

    Jack Meredith, Director of Marketing at Kettle & Fire, describes how K&F scaled their business leveraging influencers to tell their story & more.

    • 35 min

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