TP Talks Podcast provides insightful and educational digital transformation content to inspire ideas and keep you updated on the latest CX and Business Services industry topics, solutions, and trends - featuring leading Industry thought leaders. Whether it's solutions like customer service, sales, digital automation, back-office, or delivery models like work-at-home, we have you covered!
Leveraging Data and Analytics to Drive Sales Revenue
In this edition of our Sales podcast, Michael and Stephanie share their insights on leveraging data and analytics to facilitate effective sales strategies. Michael will share his insights and best practices on analyzing the data, automating reports, understanding buying and non-buying signs, using the data to influence buys or solve problems. Michael also shares examples of how customer service and sales should go hand in glove to drive revenue and opportunities to cross-sell and upsell.
Leveraging Tools, Technology and Data to Facilitate Effective Sales Strategies
Michael and Stephanie share their insights on combining tools, technology, and data to facilitate effective sales strategies. Successful organizations marry the data and analytics with available tools and technology to make them smarter, better, faster, and safer. Michael will share his insights and best practices on using the data and leveraging different sales playbooks for a variety of calls to increase sales conversions and agent feedback to empower them and ensure they are successful.
The Offer You Can't Refuse
According to Steven van Belleghem, "March 2020 was the biggest digital transformation course the world has ever seen", and we're living a completely different life, where business and consumers are still adjusting their approach. In this podcast, Steven highlighted the top-three elements companies need to establish to give their customers an offer they can refuse. He also shared highlights on business evolution in the past months and the best adoption performed by companies across the globe.
Microsoft: Leading the Way in Vested Sourcing
Microsoft and Teleperformance have established a broader, more shared partnership with aligned cultural values and goals. Both brands have embraced the concept of driving mutual business outcomes. Extending to corporate social responsibility, for the greater good of the communities they serve, activities include environmental initiatives, skills-based training, and impact sourcing, among others. Learn how to apply this approach to achieve shared-value outcomes within your own partnerships.
How to Rock your Sales Programs in 2021
Michael Aronowitz, Executive Vice President, Digital Sales, and Solutions, and Stephanie Millner, Vice President, and customer experience strategist with Teleperformance share plenty of insights and best practices to rock your sales programs in 2021. They discuss what 2020 taught us, people have altered the way they shop and what that means for sales, new sales channels that are proving to be effective, and measuring customer effort and the impact on the customer journey to a result the next sale.
Chat Continues to be a Critical Solution in 2021
Today’s markets are in the midst of disruption. As the world continues to adapt to this new normal, Chat as a channel continues to be a preferred medium of interaction. With most people in quarantine or working from home, the amount of time spent online has increased significantly. Customers are increasingly willing to communicate with support agents in the same way they do with friends and family. Learn more from Amit Luthra and Rajan Ghosh on the future of Chat as a channel of interaction.