Track Changes On Podcast

Caroline Warnes

Musings on the future of work, corporate accountability and burnout from an office escapee who thinks we can and should expect better www.trackchangeson.com

Episodes

  1. 6d ago

    Are Companies Cutting the Expertise They’ll Need Later?

    Episode summary: AI needs specialists. So what happens if we stop creating them? Generative AI is already changing the economics of specialist work. Organisations are looking at where AI can reduce their reliance on writers, designers, developers and other people with deep expertise. In the short term, the productivity argument can make sense. But what happens over the longer term if fewer people can make a living developing specialist skills? In this episode of Track Changes On, Caroline Warnes looks beyond the immediate impact of AI on jobs to ask what happens to human expertise five, ten or twenty years from now. Drawing on her own experience as a writer, she explores how professional practice develops specialist knowledge, what organisations risk losing when they reduce that capability and why this could create problems for AI itself. She also looks at emerging research into human knowledge and model collapse, and asks whether organisations focused on today's efficiency gains are paying enough attention to where tomorrow's expertise will come from. In this episode * Why specialist expertise depends on years of sustained professional practice * What happens to the talent pipeline when fewer people can make a living from specialist work * Why reducing specialist capability could affect continuous improvement inside organisations * What emerging research says about AI, human learning and knowledge collapse * Why AI's continued reliance on human-generated knowledge raises a longer-term question about who will create that knowledge in the future Research referenced in this episode Acemoglu, D., Kong, D. & Ozdaglar, A. (2026). AI, Human Cognition and Knowledge Collapse. NBER Working Paper No. 34910. DOI: 10.3386/w34910. Read the NBER working paper Shumailov, I., Shumaylov, Z., Zhao, Y. et al. (2024). AI models collapse when trained on recursively generated data. Nature, 631, 755–759. DOI: 10.1038/s41586-024-07566-y. Read the Nature paper Companion article This episode is accompanied by a full article on Track Changes On, where the ideas, research and practical reflections are explored in greater depth. Supporting the show If you enjoy Caroline's work and would like to support it, here are a few things she's created. 🛒 Track Changes On Shop - Coffee mugs & insulated tumblers for corporate rebels 📖 Do Give Up Your Day Job - Guide to corporate exits and transitions to self-employment Subscribe Subscribe to Track Changes On for weekly conversations about the future of corporate work, AI, careers and organisational change. Connect with Caroline 📸 Instagram | 🧵 Threads | 🔗 LinkedIn This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.trackchangeson.com

    Are Companies Cutting the Expertise They’ll Need Later?
  2. Aug 12

    What Happens When AI Makes Everyone a Specialist?

    Episode summary: AI, specialists and the empathy gap Generative AI has changed the way we work, but it has not changed work equally. For generalists, AI has opened up new possibilities, making it easier to write, design, analyse and create. For many specialists, the experience has been very different. Their life's work, often developed over decades, has become part of the knowledge that powers these systems. In this episode of Track Changes On, Caroline Warnes explores the empathy gap emerging between specialists and generalists in the age of AI. Drawing on her own journey as a lifelong writer, she asks why provenance suddenly seems to matter less in conversations about AI than it does in almost every other part of our lives, and makes the case that acknowledging where AI's capabilities come from is not about rejecting the technology. It's about recognising the people behind it. In this episode * Why AI is creating an empathy gap between specialists and generalists * Why many specialists see their craft as a calling, not just a career * How generative AI was built on decades of accumulated human expertise * Why "it doesn't matter where it came from" can feel dismissive to the people behind that expertise * Why provenance, transparency and empathy should be part of the AI conversation Companion article This episode is accompanied by a full article on Track Changes On, where the ideas, research and practical reflections are explored in greater depth. Supporting the show If you enjoy Caroline's work and would like to support it, here are a few things she's created 🛒 Track Changes On Shop - Coffee mugs & insulated tumblers for corporate rebels📖 Do Give Up Your Day Job - Guide to corporate exits and transitions to self-employment Subscribe Subscribe to Track Changes On for weekly conversations about the future of corporate work, AI, careers and organisational change. Connect with Caroline 📸 Instagram | 🧵 Threads | 🔗 LinkedIn This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.trackchangeson.com

    What Happens When AI Makes Everyone a Specialist?
  3. Aug 5

    The Case for Empathy in Corporate Leadership

    Episode summary: When did workplace empathy become a deadly sin? Empathy has become an unexpected target in leadership circles. A growing number of books and commentators argue that it makes leaders weak, clouds judgement and prevents organisations from making difficult decisions. But what if that argument is based on a misunderstanding of what empathy actually is? In this episode of Track Changes On, Caroline Warnes explores why empathy is not the opposite of decisive leadership, but one of the foundations of good judgement. She examines the growing backlash against empathy, what history tells us about some of our most respected leaders, and why organisations should treat empathy as a core leadership capability rather than a personality trait. In this episode - Why empathy has become one of leadership's most controversial topics - The difference between empathy, agreement and good judgement - What history teaches us about empathetic leaders making difficult decisions - Why empathy should be considered a prerequisite for leadership - What your organisation's attitude towards empathy reveals about its decision-making culture Companion article This episode is accompanied by a full article on Track Changes On, where the ideas, research and practical reflections are explored in greater depth. Content referenced in the episode Caroline's recent Substack article on leadership and empathy Supporting the show If you enjoy Caroline's work and would like to support it, here are a few things she's created 🛒 Track Changes On Shop - Coffee mugs & insulated tumblers for corporate rebels📖 Do Give Up Your Day Job - Guide to corporate exits and transitions to self-employment Subscribe Subscribe to Track Changes On for weekly conversations about the future of corporate work, AI, careers and organisational change. Connect with Caroline 📸 Instagram | 🧵 Threads | 🔗 LinkedIn This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.trackchangeson.com

    The Case for Empathy in Corporate Leadership
  4. Jul 29

    Why Two Different Truths Can Exist at Work

    Episode summary: What's happening to trust at work? Employee engagement has been falling since 2022, yet the latest Edelman Trust Barometer suggests most employees still trust their employer. So how can both be true? In this first episode of Track Changes On, Caroline Warnes explores the difference between institutional trust and the psychological contract, and why employees may be spending more mental energy trying to reconcile the organisation they believe they work for with the one they experience every day. In this episode - Why one Instagram Reel sparked an unexpected conversation about trust - What Gallup and Edelman reveal about the modern workplace - The difference between institutional trust and the psychological contract - Why conflicting workplace signals create invisible cognitive work - What psychological contract breach might explain about declining engagement Companion article This episode is accompanied by a full article on Track Changes On, where the ideas, research and practical reflections are explored in greater depth. Content and research referenced in the episode - Caroline's Instagram reel on trust - Gallup employee engagement data - 2026 Edelman Trust Barometer - Research on corporate employee burnout Supporting the show If you enjoy Caroline's work and would like to support it, here are a few things she's created 🛒 Track Changes On Shop - Coffee mugs & insulated tumblers for corporate rebels📖 Do Give Up Your Day Job - Guide to corporate exits and transitions to self-employment Subscribe Subscribe to Track Changes On for weekly conversations about the future of corporate work, AI, careers and organisational change. Connect with Caroline 📸 Instagram | 🧵 Threads | 🔗 LinkedIn This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.trackchangeson.com

    Why Two Different Truths Can Exist at Work

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Musings on the future of work, corporate accountability and burnout from an office escapee who thinks we can and should expect better www.trackchangeson.com