Transformational Leadership

Jeff Harnois

The Transformational Leadership podcast is for executives and leaders to share their war stories and "wins" in developing and managing high performing teams. Focused on driving high impact and performance through people. Each episode features CHROs, CEOs, and operational leaders sharing tested frameworks and real outcomes tied to transformation, leadership, culture, and execution. The show delivers practical tools for decision-makers building great teams for great organizations!

  1. Leading Transformation Before Crisis Hits | Richard Finger | EP 107

    JAN 29

    Leading Transformation Before Crisis Hits | Richard Finger | EP 107

    Welcome to the Transformational Leadership Podcast, where senior leaders share real-world experiences building high-performance organizations in complex, high-pressure environments. In this episode, host Jeff Harnois is joined by Richard Finger, Vice President of Human Resources at Broadmead Inc. Richard brings deep experience from leading large-scale HR transformations, including his work at Bristol-Myers Squibb, where he played a critical role during the years leading up to the loss of patent protection for Plavix — the company’s flagship pharmaceutical product at the time. The conversation explores how organizations prepare for major inflection points, including large-scale restructuring, business spin-offs, and reinvention at global scale. Richard shares lessons from leading workforce transformation across tens of thousands of employees, navigating uncertainty, and aligning people strategy with long-term business outcomes. This episode offers a candid look at leadership during disruption, the role of HR in enterprise transformation, and what it takes to guide organizations through change while maintaining performance, culture, and trust. ⏱️ Timestamps 00:00 – Welcome to the Transformational Leadership Podcast 00:27 – Podcast mission and focus on real leadership stories 00:42 – Introduction of host Jeff Harnois 01:15 – Introducing Richard Finger and his leadership background 01:53 – Setting the context: Bristol-Myers Squibb and Plavix 02:34 – The market impact of patent expiration 03:15 – Scale and complexity of a global organization 04:12 – Preparing for transformation years in advance 06:08 – Workforce implications of large-scale change 09:42 – Leading HR transformation in complex environments 13:55 – Spin-offs, restructuring, and organizational redesign 18:30 – Leadership lessons from enterprise transformation 23:44 – Balancing execution, culture, and performance 28:16 – The evolving role of HR as a strategic function 33:05 – Applying transformation lessons across industries 38:12 – Final reflections on leadership and change 👉 Subscribe for more leadership conversations from executives who’ve led transformation at scale. 🔗 Share this episode with leaders navigating organizational change.

    1h 2m
  2. The Dirty Dozen: Frontline Change Management | Billy Parsons | Transformational Leadership | EP 106

    JAN 12

    The Dirty Dozen: Frontline Change Management | Billy Parsons | Transformational Leadership | EP 106

    How do you transform HR in a 9,000-employee, multi-billion dollar healthcare organization while reducing turnover by 11% and increasing engagement by 24%? Billy Parsons, a transformational CHRO with 65+ M&A integrations under his belt, shares the playbook. Timestamps: 00:00 - Introduction to Billy Parsons 02:24 - The Challenge: 9,000 Employees, 725 Locations 03:26 - Current State: Built for Call Centers, Not Clinical Enterprise 05:25 - Deep Evidence-Based Review: Finding the Hotspots 06:15 - Resistance: The "Second Job" Problem 08:34 - Cultural Friction Post-M&A 11:11 - Structural Barriers: Google to Microsoft Transition 13:18 - Managing Change Fatigue with 135-Question Survey 15:13 - The "Dirty Dozen": Frontline Manager Advisory Group 19:12 - Employee Experience Council: 30 Frontline Voices 21:23 - Decentralizing HR: From Black Hole to Business Partners 24:21 - Manager Enablement vs. Care Provider Empowerment 27:30 - Foundational Changes: 900 Job Titles to Less Than Half 29:12 - On-Demand Pay System: 50% of Completed Work Every Friday 30:43 - Results: 11% Turnover Reduction in Year One 31:12 - 24% Engagement Increase in One Year 32:17 - Organizational Upskilling: First Large-Scale L&D Program 34:45 - Position Management System for Better Forecasting 35:16 - Recognition Platform: The Game Changer 38:11 - Points System: Patients & Doctors Worth 5X More 39:35 - Results: From 100 to 2,000+ Recognitions in Month One 41:15 - Creating Unified Company Culture Across Regions 42:35 - Gamification: Regional Competition & Pride Building 44:20 - Advice for HR Professionals: Jump In, Even If You're Not "Ready" 46:12 - Best Advice Not Taken: Join Organizations That Appreciate You Transformation Results: 📉 11% reduction in turnover (Year 1) 📈 24% increase in engagement (Year 1) 🎯 10,000+ recognitions in first quarter (vs. 100/month baseline) 👥 1,500 patient recognitions in first 90 days 💰 Improved Net Promoter Scores despite starting at saturation 🏗️ 900 job titles reduced to 450 💵 On-demand pay system serving hourly workforce #HRTransformation #HealthcareHR #ChangeManagement #EmployeeEngagement #McKinsey #RecognitionPlatform #TurnoverReduction #OrganizationalEffectiveness #CHRO #PeopleOperations #EmployeeExperience #CultureTransformation 🔔 SUBSCRIBE for transformational leadership insights! 👍 LIKE if you're leading organizational change! 💬 COMMENT What's your biggest HR transformation challenge? 📤 SHARE with CHROs and HR leaders! #TransformationalLeadership #HRLeadership #OrganizationalChange #ExecutiveLeadership

    47 min
  3. Leadership Blind Spots and the Power of Human-Centered Transformation | Jennifer Kozel | EP 105

    JAN 1

    Leadership Blind Spots and the Power of Human-Centered Transformation | Jennifer Kozel | EP 105

    In this episode of Transformational Leadership, host Jeff Haar Noyes is joined by Jennifer Kozel, Founder and CEO of The Guevarra Group, for a powerful conversation on leadership, blind spots, and human-centered transformation. Jennifer shares her unconventional yet deeply impactful approach to executive development — including the use of equine-assisted learning to surface leadership blind spots in ways traditional workshops never could. Through vivid real-world stories, she explains how awareness, presence, and relationship-building can unlock transformation at both the individual and organizational level. The episode also dives into Jennifer’s experience addressing complex employee relations challenges, where shifting perspective — not policy — created lasting change. From navigating conflict with empathy to leading large-scale HR transformation inside a 100-year-old, high-growth organization, Jennifer offers a grounded and deeply human perspective on what it truly means to lead. This conversation is essential for leaders navigating change, culture, and growth — especially those willing to look inward first. ⏱️ TIMESTAMPS 00:00 – Welcome to Transformational Leadership 00:28 – Introducing Jennifer Kozel 01:32 – Why experiential learning matters in leadership 02:04 – Using horses in executive development 03:05 – A real-world equine leadership story 04:12 – Leadership blind spots revealed 05:11 – Frustration, control, and awareness 06:24 – The “blind spot” moment 07:13 – Applying insights back at work 08:20 – Transforming how leaders assign work 09:13 – Experiential learning vs classroom learning 09:46 – Managing difficult employees 10:50 – When conflict escalates 12:06 – Leadership stress and physical toll 13:15 – A transformative personal experience 14:24 – Shifting perspective and energy 15:00 – Rebuilding trust through curiosity 16:11 – Seeing employees as people 17:37 – Leadership transformation starts within 18:29 – Ripple effects across teams 19:34 – Psychometrics and human behavior 20:55 – “When the student is ready…” 22:08 – Expanding leadership capacity 23:36 – Unlocking hidden potential 24:26 – Transforming HR in a 100-year-old company 26:13 – Building HR foundations from scratch 27:19 – Culture, recognition, and growth 28:12 – Leader development as retention strategy 29:41 – Overcoming resistance to HR 32:37 – Trust, credibility, and relationships 35:23 – Vision, alignment, and execution 38:03 – Coaching as a catalyst 39:51 – Best advice Jennifer ignored 41:10 – Self-care and leadership sustainability 42:27 – From Navy service to HR leadership 44:18 – Advice for the next generation 46:03 – Talking to yourself kindly 47:00 – How to connect with Jennifer 48:13 – Final thoughts & closing 🎧 CALL TO ACTION 👉 Subscribe to Transformational Leadership for real-world stories from leaders driving meaningful change. 👍 Like the episode and share it with a leader navigating growth or transformation. 🔔 Turn on notifications so you never miss an episode. 💬 Join the conversation in the comments below.

    48 min

About

The Transformational Leadership podcast is for executives and leaders to share their war stories and "wins" in developing and managing high performing teams. Focused on driving high impact and performance through people. Each episode features CHROs, CEOs, and operational leaders sharing tested frameworks and real outcomes tied to transformation, leadership, culture, and execution. The show delivers practical tools for decision-makers building great teams for great organizations!