Turning Conversations into Strategy: How AI Can Supercharge Customer Insights

Russ and Greg welcome serial entrepreneur Eli Portnoy, founder of BackEngine.ai, to explore how AI is revolutionizing the way businesses understand and act on customer feedback. From synthesizing data across platforms to pinpointing growth opportunities and preventing churn, Eli breaks down how AI-driven insights can give executives a real-time pulse on customer needs—without losing the human touch. Learn how to leverage internal data for smarter decision-making, protect proprietary information, and avoid common AI pitfalls. Whether you’re scaling fast or just starting out, this episode offers actionable advice on integrating AI into your business strategy—without replacing the people behind it.