Turning L&D Into a Revenue-Generating Function with Jenn Nicks

In this episode of The Science of Excellence, I sat down with Jenn Nicks, who leads L&D for CBRE's property management division. She's done something most L&D leaders only dream about—turned her team into a revenue-generating function by creating customer experience training that they sell to clients.We talked about how she built credibility through internal work first, why the market opportunity was sitting right in front of her, and how serving paying customers raises the quality bar across all her team's work. Jenn shared practical lessons on building trust, knowing when to say no, and balancing innovation with strategy.These 5 insights stood out from our conversation:-Build Internal Credibility Before Going External-Look for Existing Demand-Set Standards of Excellence and Defend Them-Balance Capacity with Growth-Let Paying Customers Raise Your Internal L&D Standards Too Tune into the full episode to learn more!