UC Today

UC Today
  • 5.0 (1)
  • TECHNOLOGY
  • UPDATED SEMIWEEKLY

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

  1. 14H AGO

    GenAI’s Unexpected Power Users: Big Banks are Driving Adoption, says Loopio CEO

    In this UC Today interview, host Christopher Carey speaks with Loopio CEO Zak Hemraj about Loopio’s latest industry report on the impact of generative AI on the workforce - and one headline stands out: over 80% of teams are now using AI in their workflows, with more than half using it daily. Zak also highlights a surprise trend - financial services and banking, often viewed as cautious adopters, are among the most aggressive in embracing AI, driven in some cases by top-down executive mandates and structured governance. The conversation explores why “capacity” has become the top challenge even as AI reduces time spent writing, how productivity gains can be offset by rising demand, what separates top performers in how they apply AI beyond first drafts, and what comes next as enterprises push toward agentic AI - alongside growing security and risk concerns.

    15 min

  2. 2D AGO

    From Floor Plan to 3D View: Why Visualizing Your AV Space Saves You from Costly Mistakes

    Kristian McCann speaks with Ryan Holmes, Digital Workspace Solution Architect at New Era Technology, about how 3D visualization is helping enterprises plan AV refreshes with far more confidence than traditional 2D drawings. Traditional 2D plans can look polished on paper, but they often miss the messy reality of how people actually use meeting rooms. Ryan explains how New Era Technology’s immersive 3D approach helps teams test room layouts, device placement, acoustics, lighting, and camera coverage before a single cable is installed. Points of discussion include: See why 2D drawings can hide real-world issues like poor sight lines, weak mic pickup, and glare.Learn how immersive 3D and virtual reality make AV designs feel like a true-to-scale room clone.Discover how the platform helps IT, facilities, contractors, and users work from the same visual reference.Hear how visual-first planning can improve room adoption, reduce redesigns, and boost meeting quality.If you are planning an AV refresh and want to get it right the first time New Era Technology. For more Unified Communications & Collaboration Tech News visit UC Today.

    11 min

  3. 5D AGO

    Why AI Literacy Is Hurting Productivity: Forrester's JP Gownder

    Despite billions being spent on AI tools like Microsoft 365 Copilot and Google Workspace, most employees still aren't ready to use them effectively: and it's becoming a productivity problem. In this interview, JP Gownder, VP and Principal Analyst at Forrester, breaks down the findings from Forrester's second AIQ report: "AIQ 2.0: Employees (Still) Aren't Ready To Succeed With Workforce AI." JP explains what AIQ, the AI Quotient, actually measures, why the numbers have barely moved year-on-year, and why the gap between AI deployment and employee readiness is actively hurting organisations rather than just slowing them down. Key topics covered: 🔵 What AIQ is and why it matters for enterprise AI adoption 🔵 Why rolling out tools doesn't automatically build AI skills 🔵 The "abandonment behaviour" undermining productivity gains 🔵 The ethics and responsible AI gap, and what happens when it goes wrong 🔵 What organisations getting this right are doing differently 🔵 Why AI slop is filling inboxes and creating negative productivity 🔵 What leaders should do first if this sounds like their organisation Whether you're deploying Copilot, Gemini, or any enterprise AI platform, this is essential viewing for IT leaders, HR and L&D professionals, and anyone responsible for making AI investments pay off. 🔔 Subscribe for more AI, UC, and workplace technology insights from UC Today. For more Unified Communications & Collaboration Tech News visit https://www.uctoday.com/

    21 min

  4. 5D AGO

    AI Meeting Rooms, Hybrid Work, and the Future of Collaboration

    Hybrid work has become the default — and that means the devices, meeting rooms, and collaboration platforms we rely on have to “just work,” every time, for everyone. In this UC Today Devices & Workspace Tech Roundtable, host Christopher Carey (UC Today) is joined by industry leaders to unpack what’s changing across workplace technology: the rise of AI-powered meeting experiences, how IT teams can scale room management, what “employee experience = customer experience” really means, and why security and identity will matter even more as AI agents enter the workplace. Topics covered include: - Designing spaces and workflows for “always hybrid” - AI in meeting rooms (today’s reality vs. near-future expectations) - Room reliability, observability, and user experience - Managing devices and collaboration at scale - Trust, identity, and security risks (including AI-generated threats) Watch for practical insights on what workplace and IT leaders should prioritize next.

    49 min

  5. 5D AGO

    From Archive to Action: How to Unlock the Insights Buried in Your Messages

    Kristian McCann sits down with Dima Gutzeit, Founder and CEO of LeapXpert, to explore how enterprises can finally bridge the gap between conversation and execution. As businesses juggle countless communication channels, from Teams and Slack to WhatsApp and iMessage, Dima unpacks why so much valuable insight gets lost and how connecting conversations directly to workflows can redefine enterprise performance. Modern enterprises are awash with communication data—but most of it never gets used. In this conversation, Dima explains how organizations can extract real value by breaking silos, connecting insights to action, and embedding execution directly within messaging channels. Key discussion points: Why enterprise communication data often sits unused — and the hidden risks of “shadow IT.”How connecting messaging channels closes the gap between decision and execution.The impact of losing context when workflows live outside communication platforms.LeapXpert’s new productivity innovations: Signals, Maxen, and Communication Workflows, designed to boost responsiveness and trigger intelligent actions from real-time conversations.To find out how you can turn your messaging compliance into a competitive advantage, visit LeapXpert.

    10 min

  6. APR 8

    The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma

    In this insightful session, UC Today Host Kieran Devlin sits down with Will Morey, Managing Director of Channel at Gamma, to unpack the hidden costs of treating migration as a routine task. If you're an MSP or reseller feeling the strain of balancing new business with the heavy lifting of legacy tech upgrades, this conversation is a must-watch. Will breaks down the commercial risks of inaction and reveals how a managed service model can safeguard your profitability while keeping your customers happy. Managing migrations in-house might seem cost-effective, but the reality is often a messy, resource-draining distraction from your core business. Will explains why relying solely on your existing team to navigate complex, multi-vendor environments is a dangerous trap - and how partnering with experts can completely change the game.   Key Takeaways From This Episode Include: The Hidden Cost of DIY Migrations: Why pulling your engineers off daily support and new logo acquisition to handle the PSTN switch-off is a massive risk to your bottom line.Navigating Multi-Vendor Chaos: How GammaEdge Migrate tackles the messy reality of legacy infrastructure through rigorous upfront analysis and tailored, customer-specific execution plans.Future-Proofing Your Base: Why customers are abandoning legacy UCaaS platforms for vendors heavily investing in R&D, AI, and advanced cybersecurity.White-Labeled Delivery: How you can outsource the heavy lifting to Gamma while remaining the sole face of the customer relationship, ensuring a seamless and branded experience.Stop letting complex migrations bottleneck your growth and learn how to turn a massive operational headache into a profitable, streamlined process.

    15 min

  7. APR 8

    Is Enterprise Connect Going Through an Identity Crisis?

    Join Kieran Devlin, Host at UC Today, alongside an elite panel of unified communications experts and analysts—Mel Brue, Irwin Lazar, Evan Kirstel, Zeus Kerravala, Jon Arnold, and Craig Durr. The enterprise tech landscape is shifting faster than ever, and in this episode, we unpack exactly what that means for your business. From the identity crisis facing major tech conferences to the rise of autonomous AI agents driving real revenue, this candid debrief cuts through the hype to deliver the insights you need to stay ahead of the curve. Here’s what we cover in this jam-packed session:  🔵 The Evolution of Enterprise Connect: We discuss why traditional keynote formats are losing their edge, the urgent need for business-outcome focus, and how vendors are rethinking booth ROI amidst shifting attendee demographics.  🔵 RingCentral AIR Pro’s Revenue Potential: A deep dive into RingCentral’s new no-code AI Representative Pro. We explore how this multi-agent builder is moving beyond basic chatbots to actually generate revenue, specifically targeting healthcare workflows and missed appointments.  🔵 NEAT’s Strategic Edge AI Pivot: With former Cisco exec Javed Khan taking the helm as CEO, we analyze how NEAT is positioning meeting rooms as edge AI devices and what this means for the hardware vs. software battle.

    36 min

  8. APR 1

    From False Positives to Real Risk: AI‑Driven Compliance in Modern UC - Global Relay

    In this UC Today interview, Christopher Carey speaks with Don McElligott, VP of Compliance Supervision at Global Relay, about how organisations are rethinking supervision in a multi‑channel, AI‑enabled world. The discussion explores why legacy keyword‑based approaches are struggling, how understanding context and intent changes risk detection, and why archives are evolving from passive storage into active governance platforms. Don also shares practical insight into review fatigue, platform‑based compliance, and what UC and compliance leaders should prioritise over the next 12 months. Topics covered include: Managing communications risk across modern UC environmentsMoving beyond false positives to catch real riskThe role of AI in compliance and supervisionArchive‑to‑platform thinking and governanceReducing review fatigue and improving oversight

    14 min
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About

News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Information

  • Creator
    UC Today
  • Years Active
    2017 - 2026
  • Episodes
    811
  • Rating
    Clean
  • Copyright
    © 2026 Today Digital Ltd - UC Today
  • Show Website
    UC Today

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