Under the Surface

Rob Quickenden
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"Under the Surface" unpacks the intricate layers of modern and cool tech. It focusses on the blend of tech and human interaction in business and our personal lives. Each episode aims to explore the hidden details behind different yet interconnected digital and AI innovations—from chip to cloud and through to AI. Each episode is hosted by Rob Quickenden [Microsoft MVP and CTO at Cisilion] with special guests (product leads, vendors, friends, and MVPs) to boldly go beyond the tech, to explore the facts and discover what really powers our rapidly evolving and connected world.

  1. 18h ago

    Copilot - New App, Skills, Harness, Workspaces, FinOps and Governance

    Microsoft Copilot’s Rapid Evolution: Models, Skills, Costs, and Agent GovernanceI'm joined by fellow MVP Ami Diamond, where we talk about all the recent changes across Microsoft Copilot, Microsoft 365, and Copilot Studio. We cover the shifting interface, new model and skill options, ways to manage consumption, and the growing importance of training and agent governance. In this episode: we discuss the new Copilot App, (Home, Code, Autopilot) new Workspace and Project experiences, plus the renaming of agents to plugins and skills.We talk about new model choices in Copilot, including Claude and Grok, and how Microsoft’s “harness” can help keep agent behaviour consistent as models change. We chew over how new Copilot Studio capabilities can require credits, and how admins can use budgets, policies, and group scopes to manage costs. Finally we dive into creating personal and organization-wide skills, including recording PowerPoint actions to turn repeatable workflows into skills.I then explore practical uses for screen-sharing voice chat and AI-generated dashboards displayed as SharePoint list views and discuss how creating and editing documents directly in Copilot chat changes the role of Office apps. We finish with the need for stronger agent governance; Ami wants clearer consumption reporting and looks forward to Microsoft’s announced Autopilot capabilities.Timestamps:00:00 - Catching up on a fast-moving Copilot release cycle03:18 - Copilot’s new Home, Code, and Workspace experience05:30 - Agents become plugins and skills08:53 - Claude models and Copilot’s expanding model choices14:48 - The “harness”: keeping agent experiences consistent across models17:37 - Copilot Studio harnesses, capabilities, and credit requirements20:05 - Admin controls for services, licensing, and Teams call delegation23:31 - Setting budgets and model policies for Copilot consumption25:26 - Limiting credit use by user and group28:06 - The rising cost of Copilot and other AI services31:08 - Creating personal and organization-wide skills35:46 - Managing overlapping personal and organizational skills38:16 - How skills complement agents42:07 - Building skills from plain-text instructions44:33 - Packaging skills and recording PowerPoint workflows48:26 - Using voice chat and screen sharing for guided help51:19 - Creating AI dashboards as SharePoint list views55:06 - Creating and editing Office content directly in Copilot chat57:29 - Why frequent interface changes make training important59:04 - What Rob and Ami want to see next

  2. Aug 19

    Copilot is Changing Fast - Agents, Skills, Models, Uses

    I'm joined again by fellow MVP Ami DIamond. Copilot is shifting fast, and if you're still treating it like one tool, you're already behind. In this episode, Rob Quickenden and Ami Diamond break down the new reality: a platform of models, agents, skills, governance, and pricing changes that are forcing teams to rethink how work gets done. We compare Co-Work with Microsoft 365 Copilot across real workflows, from multi-step research and Excel modeling to PowerPoint creation, SharePoint agents, and brand-aware content generation. we cover a lot of ground in this episode including: Why "shadow AI" is becoming the new enterprise risk, and how governance is catching upHow Microsoft's agent builder, Agent 365, and SharePoint-based agents are changing everyday workWhy simple tasks should often stay in Copilot chat, while complex ones may justify CoworkWhat "auto" mode really means when multiple models, including Microsoft and third-party options, are in playHow Excel, PowerPoint, Word, and SharePoint are quietly becoming more powerful, more personalized, and more contextualModel orchestration, cost control, and the need for better guidance so users know which tool to use for which job. How costs for different tasks in metered services like Cowork vary across different models, showing how output quality, speed, and pricing can vary dramatically depending on how the work is structured. This episode also goes deeper than features. We surfaces the bigger business problem beneath the AI excitement where many organisations are trying to bolt AI onto outdated processes instead of redesigning the work itself creating risk, confusion, unnecessary spend, and missed ROI - especially when data quality, permissions, and knowledge management are not in order. If you want to understand where Microsoft is heading, what’s genuinely useful today, and how to avoid expensive mistakes while still moving fast, this is essential listening, especially if you're responsible for adoption, governance, productivity, or getting real value from AI inside Microsoft 365.

  3. Jun 6

    Microsoft Build 2026 - From Copilot to Autopilot.

    In this Episode, I speak with Tammy Briggs, a Microsoft MVP for Power Apps and Copilot Studio. We explore the transformative shift from Copilot to Autopilot. This episode dives into how organisations can harness AI as a true partner, emphasising control and governance as the keys to scalable innovation. We talk about Microsoft's Chip to Cloud approach to AI, their new edge AI machine (Surface Laptop Ultra) and what organizations need to know). We discuss practical strategies for managing AI risks, ensuring security, and driving efficiency. Perfect for tech leaders and innovators eager to stay ahead in the AI revolution. Tune in to learn how to future-proof your organization and unlock AI's full potential.

    Microsoft Build 2026 - From Copilot to Autopilot.

  4. May 17

    Unleashing the Power of Skills and Agents in AI

    Imagine having AI that not only understands your data but can orchestrate complex tasks, create content, and even manage your organizational knowledge — all seamlessly integrated within your systems. Episode 10: In this episode, I (Rob Quickenden) and fellow MVP Ami Diamond pull back the curtain on how the pace of change in AI and new dimensions Microsoft Copilot is moving into continue to reshape productivity, tackle AI security and digital employee management, and leverage the latest multi-modal approach to multi-step co-work and decision-making at an unprecedented pace. Whether you're a technophile eager to harness the latest tools or a business leader trying to stay ahead of the curve, this conversation unlocks practical insights on the new AI landscape. Ami and Rob share behind-the-scenes stories of how Copilot innovations like Claude and GPT models are not just fancy features, but strategic assets transforming how organizations work — from automating workflows to creating intelligent agents that understand and act on complex instructions. Discover how Microsoft’s platform approach, model choices, and skill-based AI are removing silos, boosting collaboration, and reducing complexity in enterprise AI. We break down concepts like agents versus skills, model orchestration, and the importance of trust and governance - plus tangible tips on integrating AI into your organisation responsibly. The stakes are clear: organizations that understand and leverage these tools now will lead in productivity, security, and innovation. Those that don’t risk falling behind. This isn’t just about AI for automation — it’s about creating a new way to delegate human tasks to intelligent systems, freeing you to focus on what truly matters. This episode offers a compelling glimpse into a future where AI does more than assist—it orchestrates, enhances, and elevates our work. Stay curious, think differently, and prepare to see your organisation through a new lens. The next wave of productivity is here. Episode 10 - Recorded 10th May 2026

  5. Mar 23

    Microsoft 365 E7, Agent 365 and Work IQ

    Episode 9 - Recorded: Episode 9 March 9th, 2026 In this insightful episode, I speak with Gareth Bleasdale from Microsoft about the transformative impact of AI, Microsoft 365 Copilot, and the future of autonomous agents in the workplace. Discover how these technologies are reshaping productivity, security, and organisational workflows with real business context (Work IQ), how we secure and govern agents with Agent 365 and also all about the New Frontier SKU Microsoft 365 E7 (the super suite). Topics Microsoft 365 E7 - and its enterprise valueWork IQ and contextual AI understandingAgent 365 - Governance and security of AI agents The evolution of autonomous agents in the workplaceThe importance of trust and responsible AIHow AI and Work IQ Are Transforming Business OperationsChapters 00:00 - Introduction to Microsoft Innovations 02:49 - The Impact of AI on Work Dynamics 04:42 - Understanding Microsoft 365 E7 Copilot 07:15- Work IQ: The Future of AI in Business 10:32- Navigating AI Tools and Compliance 13:32- The Evolution of User Interaction with AI 16:29 - Transforming Work Processes with AI 18:48 - The Future of Autonomous Agents in Work 22:19 - Empowering Users with AI Agents 25:37- The Evolution of Microsoft 365 and Copilot 28:41 - The Role of AI in Enhancing Productivity 31:19 - AGENT 365: Governance and Control of AI Agents 34:10- Navigating the Future of Work with AI 38:04 - Embracing Change and Continuous Learning 45:00 - ENDBlog Link: https://robquickenden.blog

    Microsoft 365 E7, Agent 365 and Work IQ

  6. Jan 13

    Episode 8 -What is new in Copilot ( 2026 ) with MVP Ami Diamond

    Summary In my first podcast of 2026, I talk to MVP Ami Diamond and discuss the evolving landscape of Microsoft Copilot and its impact on productivity and technology. We explore the role of MVPs in the tech community, the innovations brought by AI, and the future of AI models and integration. The conversation highlights the practical applications of Copilot in business, the importance of voice interaction, and the ongoing evolution of AI technology. Listeners gain insights into how these tools can enhance everyday life and improve business processes. We cover: - The MVP community - gratitude, sharing knowledge - Evolution of Copilot - How AI can be beneficial for various users, including those with disabilities. - Integration of different AI models within Microsoft products - Voice interaction and usecases - New Features in Copilot you may not know (yet) Chapters 00:00 Introduction to the MVP Community 02:38 Exploring Microsoft Copilot and AI Integration 05:22 The Role of AI in Everyday Productivity 08:14 Personalszation and User Interaction with AI 11:02 Comparing AI Models and Their Applications 14:00 The Future of AI in Microsoft Products 16:46 Understanding AI's Reasoning and User Experience 19:39 The Impact of AI on Data Analysis and Reporting 22:06 Enhancing Excel and PowerPoint with AI 24:50 Final Thoughts on AI's Evolution and Future 31:16 Harnessing AI Tools Effectively 32:42 Exploring Copilot Features 33:31 The Power of Pages and Notebooks 34:19 Innovations in Audio and Voice Technology 36:42 The Evolution of Voice Interaction 38:04 Understanding Copilot Actions 40:13 Navigating Consumer and Business AI Solutions 41:54 The Future of AI in Shopping 44:16 Enhancing User Experience with AI 45:20 The Rapid Evolution of AI Technology 46:15 Leveraging Custom Features in Copilot 47:40 More Copilot Features you need to know about 53:55 END :-)

  7. 12/09/2025

    Copilot Updates - Post Ignite 2025

    Following Ignite 2025, Manesh Mistry and I discuss the rapid evolution of AI, focusing on advances with Microsoft's Copilot and its implications for businesses. In this podcast we explore some of the newest features coming to Microsoft 365 Copilot including GPT-5.2, Voice mode and video with Sora 2 Video. We also discuss the growing develops of Agentic AI, and how frontier firms are embracing the concept. We talk about the challenges and opportunities presented by AI in terms of security, governance, and how Agent 365 and Entra ID promises to help secure and govern such agents.

  8. 10/06/2025

    Microsoft Copilot: Looking at how far we have come

    In this eposide I am joined by Manesh Minstry, a digitial artist and Microsoft 365 Copilot advisor,menror and prompting guru. We talk about the incredible pace of change, innovation,new features and new model support in Microsoft 365 Copilot. We cover the challenges around adoption, dispell some myths and re enforce Microsoft Enterprise Data Protection, Responsible AI and choice available to consumers and business prodessionals across every role and every industry. Tune in,to see how far it has come so far and how fast the innovation is coming.. 00:00 Introduction and Context Setting 02:22 The Evolution of Copilot Technology 05:17 Copilot Chat and Its Importance 07:35 Security and Compliance in AI Tools 10:19 The Role of Context in Copilot Usage 13:09 Voice Interaction with Copilot 15:34 Practical Applications of Copilot in Daily Life 17:40 Enhancing Prompting Techniques 19:53 The Future of AI Memory and Personalization 25:11 Utilizing AI for Personalization 28:51 Exploring Microsoft 365 Copilot and AI Models 34:05 The Evolution of AI Models 37:13 Harnessing Microsoft First Party Agents 40:51 The Future of AI Agents and Orchestration 44:19 Recent Developments in AI and Tools

    Microsoft Copilot: Looking at how far we have come
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About

"Under the Surface" unpacks the intricate layers of modern and cool tech. It focusses on the blend of tech and human interaction in business and our personal lives. Each episode aims to explore the hidden details behind different yet interconnected digital and AI innovations—from chip to cloud and through to AI. Each episode is hosted by Rob Quickenden [Microsoft MVP and CTO at Cisilion] with special guests (product leads, vendors, friends, and MVPs) to boldly go beyond the tech, to explore the facts and discover what really powers our rapidly evolving and connected world.

Information

  • Creator
    Rob Quickenden
  • Years Active
    2025 - 2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © Rob Quickenden
  • Show Website
    Under the Surface