HFS PODCASTS

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HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

  1. 28 AGO

    Unfiltered Stories | Energy, AI, and Talent Transitions in E&U with LTIMindtree

    HFS Research and LTIMindtree unpack the intertwined transitions shaping the future of energy and utilities, sustainability, AI, and talent. Josh Matthews, Practice Leader for Sustainability, Energy, and Utilities at HFS Research, sits down with Ramesh Kannan, EVP and Chief Business Officer, Head of Energy and Utilities at LTIMindtree, to explore how the industry must navigate these simultaneous shifts. Key discussion highlight: Sustainability, AI, and talent are not isolated shifts—they are deeply interconnected. The industry needs bold and strategic transition planning that ties long-term global ambitions with the immediate push for efficiency and resilience. Energy and utilities organizations must balance future-focused goals with today’s operational realities to successfully insulate themselves from geopolitical volatility.Learn more about this Horizons report to see how service providers are helping their E&U clients embrace innovation and realize value across three distinct Horizons: https://www.hfsresearch.com/research/hfs-horizons-energy-and-utilities-service-providers-2025/

    8 min

  2. 19 AGO

    Unfiltered Stories | What Hitachi Digital Services learned from putting agents in charge

    What do you learn when you place an agent in charge of HR for 30,000 people? How is the concept of minimum viable agent changing the way agentic AI gets deployed? How do you control and measure performance in agents - and clamp down on proliferation? Hitachi Digital Services CTO Premkumar Balasubramanian opens up to HFS Research Executive Research Leader David Cushman. HDS is learning from its internal deployments of agentic AI at scale. Grounding on an internal knowledge base, applying rigorous evaluations, and keeping humans in the loop are all mandatory. Among the key discussion points: The need for open telemetry and a single-pane view to control proliferation and control costs.The risk of a new tech debt delivered through agent sprawl.Coming soon: HARK Agents focused on reliability, responsibility, observability, and optimality - to jumpstart the enterprise journey. Embrace agentic AI but do so with strong governance, measurement, and observability to maintain control at scale.

    22 min

  3. 11 AGO

    Unfiltered Stories | Blurring the lines: How Mindsprint is driving CPG and Retail purposeful convergence

    In this episode of HFS Unfiltered Stories, Ashish Chaturvedi sits down with Nitesh Mirchandani, Chief Business Officer at Mindsprint, to unpack how the convergence of CPG brands and retailers is redefining go-to-market strategies across industries. From AI-first delivery models and outcome-based engagements to real-time supply chain visibility, the conversation reveals how Mindsprint is helping enterprises in food, agriculture, retail, and consumer goods adapt and thrive in an increasingly fluid ecosystem. Together, they explore critical insights around GenAI adoption, omnichannel customer experience, and the industry's accelerated shift toward services-as-software, highlighting what it truly takes to unlock agility and competitive advantage. Key Takeaways: Convergence of CPG and Retail is strategic: Mindsprint sees the blurring lines between retailers and CPG brands as a growth opportunity, unlocking richer CX, new revenue streams, and operational leverage. GenAI must be business aligned to succeed: Over 40% of AI initiatives fail not because of cost but because of poor alignment with business goals. Mindsprint takes an outcome-first approach to maximize AI ROI. Data-driven product innovation and omnichannel CX are top priorities: Enterprises are doubling on real-time analytics and AI-led personalization to accelerate product launches, improve loyalty, and streamline supply chains. The shift to Services-as-Software is accelerating: The market is proactively moving to subscription-based, outcome-driven engagement models, which give clients flexibility, speed, and co-innovation partnerships. Watch now to learn how bold execution and AI-aligned strategy are reshaping the future of enterprise services. Learn more about this Horizons report to see how service providers are helping their clients embrace innovation and realize value: https://www.hfsresearch.com/research/hfs-horizons-intelligent-retail-and-cpg-ecosystems-2025/

    11 min

  4. 8 AGO

    Unfiltered Stories | From POCs to Real Results: AI in Finance with IBM Consulting

    Why is enterprise AI still stuck in pilot mode? And what does it take to actually scale? In this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, is joined by Khalid Siddiqui, Global Finance Operations Offering Leader at IBM Consulting, for a no-fluff conversation about how to move from AI aspiration to enterprise-wide activation. Khalid unpacks real-world examples of where AI—and more importantly, agentic AI—has been successfully deployed to improve cash flow, reduce processing time, and create orchestration across systems. They go beyond the hype to explore: Why AI is “dying a death by a thousand POCs”—and how to avoid itA building materials client’s journey from 30-minute query resolution to 2-minute outcomes using AI agentsThe critical role of data readiness and system simplification in AI scalabilityHow agentic AI and AI fabric are orchestrating finance operations end-to-endThe hidden cost of AI adoption: data debt, process debt, cultural resistanceTangible business results: improving DSO, boosting collections, and reducing controller workload across 50+ marketsTired of AI pilots that go nowhere? Watch this candid conversation to learn what it takes to make AI work at scale—and how you can get there faster. Tune in now to start turning your AI ambitions into enterprise-wide impact.

    18 min

  5. 4 AGO

    Unfiltered Stories | Engineering the Edge: LTTS bets on AI, Robotics, and Software-Defined Disruption

    What happens when engineering collides with AI, robotics, and software-defined everything? LTTS’s Abhishek Sinha joins HFS’s Hansa Iyengar to explore how the firm is doubling down on deep tech, cross-industry innovation, and outcome-led models to deliver scalable value—and whether that’s enough to stay competitive in a rapidly evolving market. Key Points Discussed: LTTS is charting its path forward through engineering-led innovation, placing strategic bets on AI, robotics, and software-defined technologies to navigate an increasingly complex enterprise landscape.Abhishek Sinha shares how a culture of purposeful agility, cross-industry IP reuse, and outcome-based engagement models are creating tangible customer impact. With over 190 AI patents, a mature innovation framework, and deep digital engineering capabilities, LTTS is positioning itself as a leader in an era of disruptive change. Learn more about this Horizons report to see how service providers are powering the next wave of engineering-led growth: https://www.hfsresearch.com/research/hfs-horizons-the-best-of-engineering-research-and-development-service-providers-2025/

    12 min

  6. 31 JUL

    Unfiltered Stories | Healthcare buying mindset in the age of AI

    Bridging the Gap: Healthcare AI Aspirations vs. Ground Realities: In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, sits down with Nikhil Mendhi, President and COO of Exponential AI, to explore the disconnect between healthcare organizations’ AI ambitions and the reality of implementation. Key discussion points include: Healthcare buyers aspire to prioritize predictability, risk management, and maximizing the potential of AI. Real buying behaviours are informed by past approaches and traditional challenges.The gaps are a function of time, and there are key considerations for healthcare leaders to execute on. The conversation highlights the critical need for greater AI awareness across healthcare enterprises and calls for bold leadership to take decisive action. Watch now to gain practical insights into navigating the future of AI in healthcare.

    12 min

  7. 15 JUL

    Unfiltered Stories | HFS Research discusses how EY’s sector-oriented approach drives Telco outcomes

    In this videocast, Joel Martin, Executive Research Leader at HFS Research, sits down with Cedric Foray, Global and EMEIA Telecommunications Sector Leader at EY, for an insightful conversation on the evolving telecom landscape. Together, they explore how accelerating transformation in the telecom industry demands a strategic realignment of AI and operations, driven by outcomes, not just activity. Cedric shares EY’s perspective on sector-oriented transformation and the importance of integrating AI into the core of telecom strategy. Key themes discussed include: EY’s sector-specific approach to telecom transformationThe critical role of speed in driving innovationStrategic alignment of AI and operationsEmbedding corporate strategy into service executionShifting from effort-based to outcome-focused delivery models Read more in HFS's Telecom Services Horizon 2025 report here: https://www.hfsresearch.com/research-category/horizons-report/

    14 min

  8. 3 JUL

    Unfiltered Stories | Bosch on outcome-led Engineering and AI-Driven innovation in ER&D services

    Bosch’s Vision for Software-Defined, Outcome-Led Engineering in the Age of AI. In this engaging and forward-looking conversation, Ashwin Venkatesan, Executive Research Leader at HFS Research and Digant Shah, Chief Revenue Officer, Software and Digital Solutions at Bosch explored how Bosch is reimagining engineering and R&D (ER&D) in an era dominated by software innovation and artificial intelligence. As industries accelerate their digital transformation journeys, Bosch is at the forefront with a software-defined, outcome-led engineering approach that leverages Generative AI, sustainability frameworks, and a robust global delivery model. This session delves into Bosch’s strategic shift from traditional engineering to a software-first mindset, highlighting how this transformation is enabling the company to deliver more meaningful outcomes and adapt swiftly to changing client expectations. Key discussion points include: The shift toward software-defined engineering to drive innovation at scaleHow Generative AI is redefining R&D processes and boosting productivityIntegrating sustainability as a core pillar in product and platform designLeveraging a global delivery model to support agility, speed, and localized client outcomes Learn more about this Horizons report to see how service providers are powering the next wave of engineering-led growth: https://www.hfsresearch.com/research/hfs-horizons-the-best-of-engineering-research-and-development-service-providers-2025/

    6 min
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HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

Información

  • Creador
    HFS
  • Años de actividad
    2020 - 2025
  • Episodios
    299
  • Clasificación
    Apto
  • Copyright
    © HFS
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    HFS PODCASTS