Innovation Today

ServiceNow Community

Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.

  1. 05/09/2024

    From Disruption to Efficiency: Modernizing Supply Chains with Deloitte

    In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainability. With real-world examples and forward-thinking strategies, this episode offers valuable insights for businesses aiming to innovate their supply chain processes. See omnystudio.com/listener for privacy information.

    31 min

  2. 05/09/2024

    From Tech Consulting to Public Sector Transformation: Insights from Will Loving

    In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing state and local government services, emphasizing customer and citizen experiences. Will highlights significant projects, including the rapid response to Hurricane Ian in Florida and the modernization of Medicaid applications in Missouri, demonstrating the power of technology in improving public services. See omnystudio.com/listener for privacy information.

    21 min

  3. 05/09/2024

    Unlocking AI's Potential with Stephanie Otto

    In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upskilling the workforce to adapt to new technologies. The conversation touches on the need for a holistic approach to AI implementation and the significance of failing fast and learning from mistakes to drive innovation. See omnystudio.com/listener for privacy information.

    26 min

  4. 05/09/2024

    Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation

    In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer care, the concept of Service Bridge, and the role of AI in modernizing telco infrastructure. See omnystudio.com/listener for privacy information.

    23 min

  5. 23/07/2024

    Transforming Service Ops: Embracing Innovation and Continuous Evolution: Insights from Jason Wojahn

    In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with Cognizant. The discussion covers the significance of agile methodologies, the impact of AI, and the crucial role of consultative partnerships in driving digital transformation.  See omnystudio.com/listener for privacy information.

    29 min

  6. 23/07/2024

    Transforming IT Service Management with Dr. Ralf Altmeyer

    In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on service operations, and the challenges and opportunities within various industry verticals. Listeners will gain valuable perspectives on how to navigate the fast-changing landscape of IT services and leverage cutting-edge technologies to drive efficiency and effectiveness. See omnystudio.com/listener for privacy information.

    24 min

  7. 23/07/2024

    Unlocking Service Operations with AI: Insights from Carey Blunt

    In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape. See omnystudio.com/listener for privacy information.

    15 min

  8. 25/06/2024

    Mastering Cyber Risk and Resilience with Melissa Cohoe

    In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience. See omnystudio.com/listener for privacy information.

    16 min
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À propos

Innovation takes on many forms. Join ServiceNow's Spencer Beemiller and producer Matt Tobin on their quest to uncover how partners from around the globe are leveraging the Now Platform to overcome industry-specific challenges today and develop solutions that will fuel growth for tomorrow.

Informations

  • Création
    ServiceNow Community
  • Années d’activité
    2022 - 2024
  • Épisodes
    39
  • Classification
    Tous publics
  • Site web de l’émission
    Innovation Today