33 episodes

Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.

Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.

Unlocking Vulnerability Helen Pettifer

    • Business

Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times.

Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.

    Episode 33 - The Benefits of Effective Policies

    Episode 33 - The Benefits of Effective Policies

    In this episode, Helen is joined by Business Psychologist, Ellice Whyte.

    Ellice shares the importance of having robust effective policies and together Helen and Ellice talk about the benefits of having an organisational suicide mitigation policy.

    Contact and connect with Ellice here -
    https://www.mindsetmentalhealth.co.uk/
    https://www.linkedin.com/in/ellice-whyte/


    If this episode has resonated with you, below are details of two helplines which offer the opportunity to talk to someone:
    Samaritans - https://www.samaritans.org/ - or telephone 116123
    CALM - https://www.thecalmzone.net/ or telephone 0800 58 58 58



    Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.html

    You can also follow Helen for future episodes and more consumer vulnerability information:

    Email - info@helenpettifer.com
    Twitter - https://twitter.com/hpettifertrain
    LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
    Website - https://www.helenpettifer.com

    • 28 min
    Episode 32 - Developing the Vulnerable Customer Experience

    Episode 32 - Developing the Vulnerable Customer Experience

    In this episode, Helen is joined by Vulnerable Customer Experience Consultant Carolyn Delehanty.

    Carolyn shares how organisations can develop a successful vulnerable customer experience centred on the customer's feelings and emotions.

    Contact and connect with Carolyn here -
    https://www.linkedin.com/in/carolyn-delehanty/
    Email - hello@delehantyconsulting.co.uk

    Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.html

    You can also follow Helen for future episodes and more consumer vulnerability information:

    Email - info@helenpettifer.com
    Twitter - https://twitter.com/hpettifertrain
    LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
    Website - https://www.helenpettifer.com

    • 38 min
    Episode 31 - Yorkshire Building Society and Vulnerability

    Episode 31 - Yorkshire Building Society and Vulnerability

    In this episode, Helen is joined by Sue Buckle, the Resolution Delivery Manager at Yorkshire Building Society.

    Sue shares how YBS have been supporting their staff and customers during this last year, especially customers facing vulnerable circumstances.

    Find out more about Yorkshire Building Society here -
    https://www.ybs.co.uk/index.html

    Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.html

    You can also follow Helen for future episodes and more consumer vulnerability information:

    Email - info@helenpettifer.com
    Twitter - https://twitter.com/hpettifertrain
    LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
    Website - https://www.helenpettifer.com

    • 32 min
    Episode 30 - Analysis of a Case Study

    Episode 30 - Analysis of a Case Study

    In this episode, Helen is joined by Martin Canwell, an Account Executive at Aptean Respond.

    Martin shares a personal case study and together, Martin and Helen analyse the impacts this experience has on the vulnerable individual, employees and the organisation.


    Find out more about Aptean Respond here -
    https://www.aptean.com/uk/solutions/compliance-solutions/aptean-respond/

    Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.html

    You can also follow Helen for future episodes and more consumer vulnerability information:

    Email - info@helenpettifer.com
    Twitter - https://twitter.com/hpettifertrain
    LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
    Website - https://www.helenpettifer.com

    • 36 min
    Episode 29 - My thoughts on the FCA Guidance

    Episode 29 - My thoughts on the FCA Guidance

    In this episode, Helen shares her thoughts on the Financial Conduct Authority's Guidance for firms on the Fair Treatment of Vulnerable Customers.


    Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html

    You can also follow Helen for future episodes and more consumer vulnerability information:

    Email - info@helenpettifer.com
    Twitter - https://twitter.com/hpettifertrain
    LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
    Website - https://www.helenpettifer.com

    • 5 min
    Episode 28 - Positives from the last 12 months

    Episode 28 - Positives from the last 12 months

    In this episode, Helen shares some of the positive aspects around vulnerability that have been seen in the last 12 months.

    Helen is also part of the Collaboration Network Team. Find out more about the Collaboration Network here - https://www.collaborationnetwork.co.uk/

    Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html


    You can also follow Helen for future episodes and more consumer vulnerability information:

    Email - info@helenpettifer.com
    Twitter - https://twitter.com/hpettifertrain
    LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
    Website - https://www.helenpettifer.com

    • 6 min

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