Using Value-Added Services to Increase Gross & Net Retention with Jeff Rosenbaugh

As the Snr Director of PS, Jeff has established and scaled Lucid's first Professional Services (PS) function, evolving it into a strategic growth engine driving customer success, revenue and production adoption. In this episode, Jeff speaks with host Jonathan Corrie about transforming Services and reimagining it as a growth engine not a cost center. 

Some key highlights in this episode include: 

• Pricing Strategies: Connect Customer Needs & Show ROI
• Transformative Sales Strategies & Executive Alignment
• Monetizing Services - Structured Packaging & Clear Scoping
• Compelling Storytelling for New Software Adoption
• Change Management - Setting Realistic Expectations for Success

Jeff is also a member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry. Find out more here.

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