On this episode of Vet Tech Talk, we welcome Jen Serling to the studio. Jen is the assistant program director of the Appalachian State University veterinary technology program. Dave Blanks: Welcome, Jen. I'm going to give a little history on you, but I'm glad you're here. Jen Serling: Thank you so much for having me. It's a pleasure to be here. Dave Blanks: I'm glad you found the place. Thanks for visiting. Jen Serling, you are a credentialed veterinary technician and you have been since 1992. Jen's specialty is large animal nursing. However, she's had quite a bit of experience encompassing all facets of veterinary medicine, and she's been a veterinary technician educator since 2007. Jen, you were also the program director for a veterinary technician school in Tucson, Arizona. And you did that for 11 years, correct? Jen Serling: Correct. Dave Blanks: All right. I told you I was going to just do your thing- Jen Serling: You are. Dave Blanks: ... And then talk to, but I keep bringing you back into the conversation. Jen Serling: It's good. Dave Blanks: You're rolling with it good. Now, you've joined Appalachian State University and our program, which we will discuss today. Jen has written two veterinary technician textbooks for bluedoor Publishing on pharmacology and large animal medicine and nursing, as well as contributed to several other textbooks. In addition to teaching and writing, she's a firm believer in giving back to the community and serves on the board of directors for three animal welfare and rescue groups, as well as donating her time to several veterinary charity events throughout the year. And she is the current president for the Association of Veterinary Technician Educators, or the AVTE, and also a founding member of the Academy of Veterinary Technician Specialists in Education, AVTSE, and holds the advanced certification of veterinary technician and education specialist, VTSE. She currently resides in Tucson, right? Correct? [inaudible 00:01:44]. Jen Serling: Yes. You got it. Dave Blanks: All right. In Arizona, she has a dog, she has a cat who we will learn about, and two grown human boys as well. Welcome, Jen Serling. Jen Serling: Thank you so much. Dave Blanks: Yeah. So, let's start it out by introducing the animals that are in your life. Jen Serling: Yes. So, my two favorite animals... Don't tell my children this, although they know it. So, I have this- Dave Blanks: Wait, are you saying your children are animals too? Jen Serling: Yeah. Well, they're all boys, boys. Yes, they are. Dave Blanks: Then they're wild animals. Jen Serling: But they accept that. But yeah, so I have a dog and a cat now. I used to have a horse, but I've definitely downsized since then. Yeah. So, my cat, his name is Marshall Meowthers and he's an alley cat that I ended up adopting. Initially, his name was called, not my cat, because he came into the school, he kept showing up in the back door and he would just walk in and make himself at home. And I would take him home on the weekends because I didn't want to leave him at the school, and I'm like, "He's not my cat. He's not my cat." And then the weekend kept expanding longer and longer, and so now, I think four years later, he's not my cat. Dave Blanks: Aw. That's awesome. Jen Serling: But he's amazing. He's just this big gray alley cat. And then my absolute favorite child is my golden retriever, named Daffy. Yeah. So, she'll be eight this summer and the kids realize she is my absolute favorite child ever. Dave Blanks: You can't hide it, right? Jen Serling: Yeah. She's dumb as a brick, but she's the best dog ever. Dave Blanks: Aren't Golden's supposed to be relatively intelligent? Jen Serling: Oh yeah, they are. Not this one. There's air in her skull. Dave Blanks: But she's got a good heart, right? Jen Serling: Oh, she's the best. She's the sweetest dog ever. I love her. Dave Blanks: Oh, Daffy. Jen Serling: Yeah. Oh, Daffy. Dave Blanks: Well, you're new to the program here at Appalachian State. The program's new. How long have you been on board here at App? Jen Serling: So, I started here at App the end of January, so not too very long. I've now kind of feel like I got my feet wet and I'm ready to go. I'm in the groove. Super excited we're starting our first cohort, classes are starting in fall of '22, so the train has left the station. We are barreling. We're ready to go. Dave Blanks: Well, so you've had plenty of experience in the world of veterinary medicine, technicians, technology, when did you know that this was going to be your calling? Jen Serling: So, it's funny, I started off thinking that I wanted to go to vet school. When you talk to the guidance counselor in high school, they're like, "Oh, you like animals. You like medicine. You like science. Well, you should be a veterinarian." During that time, when I was doing my undergrad, you had to do a certain amount of hours working in a veterinary clinic before you could apply to veterinary school. And I worked as a veterinary assistant at that point, and I'm like, "Wow, you know what? I don't need to go to vet school. This is really what I want to do. This is veterinary nursing and this is cool." And no one had ever talked to me at that point. That was the late 80s, which is dating me now. But I thought, "Wow, this is a great profession to get into that really nobody talks about." They're like, "Okay, well, if you want to go into veterinary medicine, your only option is to be a veterinarian," and that's not true. There's many other professions in the veterinary healthcare team that kind of play into that. So, I ended up deciding to become a credentialed veterinary technician. And I worked my butt off in the clinics and took my board exams in 1992 and passed my state and my national examinations. Dave Blanks: Nice. So, is that a bar type thing? I mean, how much are you studying for this...? Look, full disclosure, the world of veterinary technology and medicine is a new one to me, so I'm learning maybe right along with our listeners. Our listeners are probably better informed than I am. So, can you tell me about that process just as an aside here for a second? Jen Serling: Yeah. So, it's kind of interesting. So, back then, and like I said, I was from Arizona, Arizona and certain states at that time, as well, had a grandfather clause. And that instead of going to a vet tech program, like what App State is doing, you could work, it was almost 5,000 hours in a veterinary clinic and study for your exams. And then you could go ahead and sit for the exams as long as you had a certain number of hours. So, that was my initial track. I basically did on the job training and then took my board exams and became credentialed that way. Later on in 2016, I actually went back to tech school. After I had my bachelor's and all that, I actually then went back to tech school because I needed that veterinary technology degree to advance in my career in veterinary education. Dave Blanks: Even though you've been doing it for- Jen Serling: Even though I've been doing it from umpteen years. Dave Blanks: Oh, that's hilarious. Jen Serling: What's even funnier, this is so bad, I use one of my books in my reports I had to do for the online school, so I cited my myself. Dave Blanks: Wow. That's hilarious. Jen Serling: Yeah, it was kind of funny. But what's beautiful about it... There's a very big push now in the veterinary technology profession to really credentialize our standards and push pro education, which I'm 110% for. And what the beauty of kind of my backstory is, is I've done it both ways. I did it without the education and I've done it with the education. And I look back at what I did and learning on the job, I would never want to do that again. And there's something to be said for knowing the "why" behind it and not just... I can teach a monkey to run anesthesia, but to understand why the animal is responding to drugs and gases in a certain way, you can't learn that on the job. You have to get the book smarts behind it. Dave Blanks: Understood. Well, that's an interesting perspective that not everybody has. We heard about some of your background as it pertains to veterinary medicine, so how has that journey led you to Appalachian State? Jen Serling: So, it was interesting. Like I said, I've been working in the field for a long time and I had gotten my bachelor's degree from the University of Arizona, and I was recently getting divorced and I'm like, "I love veterinary medicine, but I just don't know feasibility-wise," I had two young kids and I'm like, "You know what, on a whim, let's apply for a job at a veterinary assistant program as a teacher." The hours were good and the pay was good and I'm like, "This makes much more sense as a single mom, so let's do that." So, I went in, and again, I tell this story to my students, because this is how you don't go to apply for jobs. It was summer in Arizona and I was wearing shorts because I was thinking I'm just going to pick up an application, fill it out and be done with it, but actually they chased me down in the parking lot and said, "Can you come in for an interview now?" And I'm like, "Oh my gosh, I'm not dressed for this." They're like, "It's okay. It's fine." So, they interviewed me that day and hired me the next day to teach their vet assistant program. Dave Blanks: Holy Moly. Jen Serling: Yeah. And that was back in 2007 and I did that for three years. And then at the school they started a vet tech program and then they promoted me to the director. So, I started that vet tech program, but I fell in love with it. I never imagined if you had told me 20 years ago that this is what I would be doing, I would've laughed. And I'm like, "No, I don't know how to teach. I don't know what I'm doing." And absolutely this is my calling. This is what I'm meant to do. I love working with the s