Multifamily Tech Gurus

Kerry W. Kirby

The Multifamily Tech Gurus Podcast Series brings you the latest real-world experiences of PropTech innovator Kerry W. Kirby and technologist James W. Lancaster. Kerry and Jimmy live on the technology side of the multifamily housing industry. Kerry has built an award-winning company, 365 Connect, the multifamily industry’s leading innovator in AI-driven marketing, leasing, and resident engagement platforms, that he founded over two decades ago, and Jimmy leads product development at the company. Together, they are on the frontline of managing their team of developers, customers, and all the craziness in-between.

  1. 5天前

    The Catfish Effect: Exposing Altered Photos in Apartment Marketing

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore a growing problem in the digital leasing journey—catfishing renters with heavily altered or misleading photos, and reveal why authenticity matters more than ever in an era where online impressions shape leasing decisions long before a prospect ever sets foot on the property. In this episode, Kerry and Jimmy uncover how over-edited images—from amenity shots to virtual renovations that don’t exist—can quickly erode renter trust, damage a community’s online reputation, and even open the door to serious compliance risks under Fair Housing guidelines. They emphasize that in today’s climate of heightened renter awareness and online transparency, even a single misleading photo can spiral into lost leads and increased vacancies—making authenticity not just a best practice, but an absolute necessity. Kerry and Jimmy’s Words of Wisdom: “The fastest way to lose a renter’s trust is to show them something online that doesn’t exist in real life. When an over-edited photo or staged renovation sets false expectations, you’re not just risking disappointment; you’re risking reputational damage and potential compliance violations under Fair Housing guidelines. Authenticity isn’t optional anymore; it’s the foundation of credibility, compliance, and ultimately, closing the lease. What renters see online has to match what they’ll experience when they walk through the door.” Resources: Where Smart Marketing & Compliance Intersect

    21 分钟

  2. 10月16日

    Cracking the Code: Keyword Optimization That Turns Traffic into Leads

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how operators can move beyond guesswork to uncover the exact search terms renters are using, align content with intent, and build campaigns that drive measurable results. In this episode, Kerry and Jimmy break down the art and science of keyword optimization—transforming it from a marketing buzzword into a powerful revenue-generating strategy. The duo explains how keyword research connects the dots between visibility and conversions, why long-tail strategies matter in multifamily, and how data-backed optimization fuels everything from Google Business Profiles to AI-driven leasing tools. Kerry and Jimmy’s Words of Wisdom: “Keywords are more than just rankings on a page—they’re the language of intent. When you crack the code on what renters are actually searching for, you don’t just drive traffic, you attract people ready to take action. That’s where clicks turn into conversations, and conversations turn into leases.” Resources: Relentlessly Expand Your Digital Footprint to Dominate Search

    28 分钟

  3. 9月25日

    Transitions to Triumph: Implementing Tech Amid Management Shifts

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they delve into the strategies for successfully implementing technology during management transitions. From overcoming resistance and ensuring data integrity to training new teams and maintaining seamless operations, they explore how to transform potential disruptions into a launchpad for progress. In this episode, Kerry and Jimmy explore the challenges and opportunities that arise when new management takes over a property and fresh technology must be implemented. They discuss why transitions often create uncertainty for both teams and residents, and how the right tech approach can turn what feels like disruption into a pathway for growth. The duo examines the pitfalls of rushing rollouts during a handover—such as incomplete data migration, communication breakdowns, and how these missteps can undermine performance. Kerry and Jimmy’s Words of Wisdom: "Every management transition comes with a mix of challenges and possibilities. Too often, operators view change as a setback—focusing on the disruption instead of the potential. The truth is, these moments present one of the best opportunities to reset operations, modernize workflows, and introduce technology that can elevate performance for years to come. Transitions, when handled right, aren’t just hurdles to clear—they’re milestones that can propel communities forward.” Resources: Purpose-Built Platform Made for Today’s Renter

    21 分钟

  4. 9月18日

    Hyperscaling: How the Right Tech Stack Transforms Property Management

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore how the right tech stack is the key to hyperscaling property management companies, as they break down the strategies and technologies that fuel rapid growth—without sacrificing control, compliance, or consistency. In this episode, Kerry and Jimmy uncover how forward-thinking operators are leveraging technology to streamline operations, boost efficiency, and create frictionless experiences for both teams and residents—transforming everything from marketing and leasing to day-to-day management. They highlight how automation eliminates repetitive tasks, integrations break down data silos, and AI delivers insights that drive smarter decisions. By examining real-world use cases, they reveal how the right tech stack not only reduces costs and mitigates risk but also elevates the renter journey. Kerry and Jimmy’s Words of Wisdom: “Property management companies that want to hyperscale can’t afford to be weighed down by fragmented systems or outdated tools. Growth at this level requires more than just adding units—it demands a technology foundation that connects every part of the business. The right tech stack doesn’t just streamline operations; it frees teams from repetitive tasks, improves decision-making with real-time data, and creates seamless experiences that today’s renters expect.” Resources: What’s Next for Innovation in Multifamily PropTech

    23 分钟

  5. 9月11日

    The Accessibility Overlay Trap: Why Shortcuts Don’t Equal Compliance

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the rising challenge of data overload and how excessive information can cloud judgment, distract from key objectives, and lead to analysis paralysis, creating a culture of hesitation rather than action. In this episode, Kerry and Jimmy expose the dangers of relying on overlays instead of real accessibility practices. They break down why these shortcuts fail to address the underlying code issues, how they often interfere with assistive technologies, and why they’re increasingly becoming the focus of lawsuits and regulatory scrutiny. The duo also explains what true compliance requires—code-level remediation, continuous testing, and transparency—and how operators can protect their businesses while actually making their digital platforms usable for everyone. Kerry and Jimmy’s Words of Wisdom: "Accessibility isn’t a box you can check with a widget. Operators who think an overlay will shield them from lawsuits or deliver real compliance are setting themselves up for failure. True accessibility requires commitment, not shortcuts—and the companies that understand this are the ones building trust, avoiding risk, and serving all renters with dignity." Resources: Expand Your Digital Services to a Wider Audience

    27 分钟

  6. 9月4日

    The Referral Effect: The Quiet Influence of Multifamily’s Vendor Ecosystem

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they uncover how vendors are quietly reshaping the market—leveraging connections, sharing trusted recommendations, and wielding behind-the-scenes influence that drives real change. In this episode, Kerry and Jimmy reveal how service providers in the multifamily housing industry have moved beyond one-sided relationships to become gatekeepers, matchmakers, and catalysts for growth. They’re often tapped by ownership groups for recommendations on property management companies, leveraging their unique vantage point across the industry. With referrals, data insights, and cross-portfolio visibility, these providers wield significant influence—many working with hundreds of communities across dozens of portfolios, providing them with a rare 360-degree view of what works and what doesn't. Kerry and Jimmy’s Words of Wisdom: “Property management companies often hold the purse strings, creating a one-sided dynamic. Vendors can find themselves constantly pitching, over-delivering, or waiting on slow payments just to stay in the game. But in today’s market—where technology, compliance, and renter expectations evolve at lightning speed—vendors are no longer just suppliers; they’re strategic enablers. The smartest property management firms are beginning to recognize this, treating vendor relationships as long-term partnerships rather than transactional checkboxes.” Resources: Time to Rethink Yesterday's Operating Model

    28 分钟

  7. 8月28日

    Data Overload: How to Slice, Dice, and Act on What Actually Matters

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the rising challenge of data overload and how too much information can cloud judgment, distract from key objectives, and lead to analysis paralysis that creates a culture of hesitation rather than action. In this episode, Kerry and Jimmy unpack the difference between vanity metrics and actionable insights, and how operators are buried under layers of analytics that often feel more confusing than helpful. They challenge the industry’s over-reliance on outdated or misleading metrics like bounce rates, time on page, and sessions as a measurement of success. The duo explains why operators need to move beyond chasing flashy numbers and instead focus on aligning their data strategies with meaningful business outcomes—like lead generation, tour activity, and lease conversion efficiency. Kerry and Jimmy’s Words of Wisdom: "The problem isn’t that we don’t have enough data that we’re measuring the wrong things. Operators are spending too much time chasing metrics that look good on a dashboard but don’t drive leases or revenue. When you stop obsessing over bounce rates, page views, and other vanity stats—and start focusing on lead quality, tour-to-lease ratios, and true conversion points, that’s when your data becomes a competitive advantage instead of a distraction." Resources: Reinvent Operational Performance to Maximize Efficiency

    27 分钟

  8. 8月21日

    Vibe Coding: The Rise of Conversational AI Programming in Software

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they dive into the emerging world of vibe coding, a new approach to software development where conversational AI tools like Cursor, GitHub Copilot, and ChatGPT help developers build and refine code using natural language prompts. In this episode, Kerry and Jimmy break down how this shift accelerates innovation, reduces development friction, and empowers smaller teams to build enterprise-grade solutions. They discuss the hurdles in bringing vibe coding–style products into the multifamily housing space, due to the lack of open, standardized integrations across most property management systems (PMS), making it difficult for AI-assisted tools to plug in and deliver value out of the box seamlessly. Kerry and Jimmy’s Words of Wisdom: “Vibe coding unlocks a whole new way to build software—fast, fluid, and focused on outcomes. It transforms how we think about development, turning natural language into working code in real time. But in the multifamily housing space, we’re still trying to integrate with PMS systems that were never built for agility, openness, or even collaboration. These platforms are often walled gardens with outdated APIs, which slow innovation and create friction for any AI-driven tool trying to connect and create value. Until the ecosystem evolves, we’ll keep seeing powerful tech hit roadblocks—not because it doesn’t work, but because it can’t connect.” Resources: AI-Powered Platform for Today’s Renters

    28 分钟
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关于

The Multifamily Tech Gurus Podcast Series brings you the latest real-world experiences of PropTech innovator Kerry W. Kirby and technologist James W. Lancaster. Kerry and Jimmy live on the technology side of the multifamily housing industry. Kerry has built an award-winning company, 365 Connect, the multifamily industry’s leading innovator in AI-driven marketing, leasing, and resident engagement platforms, that he founded over two decades ago, and Jimmy leads product development at the company. Together, they are on the frontline of managing their team of developers, customers, and all the craziness in-between.

信息

  • 创作者
    Kerry W. Kirby
  • 活跃年份
    2024年 - 2025年
  • 单集
    75
  • 分级
    儿童适宜
  • 版权
    © 2024
  • 节目网站
    Multifamily Tech Gurus