Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Marvin Bee
  • 5,0 (8)
  • TECNOLOGIA
  • SEMANAL

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such as: - Best Practices for Managed Services - Cybersecurity - Compliance - Business ownership - Cloud computing

  1. Ubiquiti - The MSP Game Changer (EP 908)

    HÁ 19 H

    Ubiquiti - The MSP Game Changer (EP 908)

    Join Uncle Marv and veteran MSP Tom Wyant as they dive deep into the Ubiquiti ecosystem for IT professionals. Discover real-world tips for replacing SonicWall and Cisco hardware, advanced UniFi management, and transitioning to cost-effective network hardware for MSPs. Whether you’re an Ingenious, Synology, or Cisco fan, get candid pros and cons plus actionable advice designed for IT business owners. Actionable Takeaways Consider Ubiquiti for new deployments and client upgrades: it offers robust features, is easy to manage, and dramatically reduces ongoing licensing costs.Always stock spare hardware and leverage 5-year replacement warranties to provide seamless support and minimize downtime for clients.Use Synology not just for storage, but for virtualization, backup, and value-added MSP services; maximize the compatibility features for deploying third-party devices and apps.Amazon Links Apple iPad 11-inch: https://amzn.to/4nTH6cs16-in-1 Thunderbolt Docking Station: https://amzn.to/472VLwiPhilips Sonicare Protection Rechargeable Electric Toothbrush: https://amzn.to/42mtBd1Companies, Products, and Books Mentioned Ubiquiti: https://www.ui.com/Synology: https://www.synology.com/SonicWall: https://www.sonicwall.com/Engenious: https://www.engeniustech.com/Hostifi: https://hostifi.com/Meraki: https://meraki.cisco.com/Cisco: https://www.cisco.com/UniFi Store: https://store.ui.com/Reolink: https://reolink.com/Philips Sonicare: https://www.usa.philips.com/Domotz: https://www.domotz.com/Datto: https://www.datto.com/Keeper: https://www.keepersecurity.com/CrowdStrike: https://www.crowdstrike.com/SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSIC Item Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC: Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    1h5min
  2. MSP Spotlight: Tech Brews LLC (EP 907)

    HÁ 1 DIA

    MSP Spotlight: Tech Brews LLC (EP 907)

    This episode explores the journey of Kevin Dutkiewicz launching Tech Brews, his approach to serving underserved small businesses, the struggles with business administration, and the philosophy of running a modern MSP without the typical minimums. Uncle Marv and Kevin debate the realities of break-fix models, Trunk Slammer myths, and community-driven solutions. Listeners gain insight into tech stacks, vendor management, legacy client support, and why being active in groups like MSP Geek is vital for IT pros. Geek out with discussions on home automation, Code Mash, and what truly helps an MSP succeed in today’s dynamic market. Actionable Takeaways Focus on providing IT support to small businesses with affordable, accessible service—there’s an untapped market below typical MSP minimums.Evolve your toolset (ticketing, quoting, documentation) as your business matures and scales.Be intentional with work/life boundaries and stay active in community groups to sharpen your skills and network.Companies, Products, and Books Mentioned Tech Brews: https://techbrews.comOIT VoIP: https://www.oit.coHalo PSA: https://halopsa.comHudu: https://hudu.com/Sophos: https://sophos.comHuntress: https://huntress.comIT Glue: https://itglue.comClickUp (Project Management Platform): https://clickup.comZomentum (Quoting): https://www.zomentum.comCode Mash Conference: https://codemash.orgMSP Geek: https://www.mspgeek.orgTony Packo’s Restaurant: https://tonypackos.comSPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    46min
  3. The Future of AI in IT Services (EP 906)

    HÁ 2 DIAS

    The Future of AI in IT Services (EP 906)

    Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and customer service. The episode covers practical frameworks for integrating AI based on MSP business models, current trends in tech adoption, and strategies to avoid common pitfalls like shiny object syndrome. Jermaine’s insights are drawn from years of MSP experience and a passion for helping IT businesses scale and innovate. Actionable Takeaways Use Sherweb’s 90-day blueprint to assess internal processes, automate repetitive tasks, and create scalable business models.Leverage AI agents for automating onboarding, ticket triage, and customer support to reduce human error and boost consistency.Focus on upskilling your staff with AI-powered learning platforms, certifications, and real use-case training for team growth.Companies, Products, Books Mentioned Sherweb: https://www.sherweb.comMicrosoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilotPerplexity: https://www.perplexity.aiOpenAI / ChatGPT: https://openai.comGemini (Google AI): https://gemini.google.comSlack: https://slack.comMicrosoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-softwareSPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    34min
  4. AI Readiness for MSPs: Jermaine Clark (EP 905)

    HÁ 6 DIAS

    AI Readiness for MSPs: Jermaine Clark (EP 905)

    Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular data governance. Jermaine recounts his journey from saving sea turtles to leading Sherweb’s AI initiatives, offering humorous and relatable anecdotes from cross-industry experiences. The episode guides listeners through the strategic steps MSPs should take to stay relevant—upgrading systems, empowering teams, and leveraging robust cloud solutions. Listeners will get actionable recommendations, hear about real-world training, and find out why adaptation and ethical deployment are key to thriving in today’s IT environment. Why Listen: Learn practical steps for AI readiness specifically for MSPs.Explore the urgency of securing data and client environments as AI spreads.Unlock lessons from Jermaine’s career pivot—from biology to IT success.Get up to speed on Sherweb’s cloud, security, and backup solutions.Discover how to empower and train IT teams for AI-driven support.Enjoy memories, tech humor, and candid advice on staying competitive.Companies, Products, and Books Mentioned: Sherweb: https://www.sherweb.com/Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilotAppRiver: https://www.appriver.com/Matrix (film): https://www.imdb.com/title/tt0133093/Johnny Mnemonic (film): https://www.imdb.com/title/tt0113481/Blade Runner (film): https://www.imdb.com/title/tt0083658/iRobot (book): https://en.wikipedia.org/wiki/I,_RobotSPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    33min
  5. Kimmel & Free Speech in Tech (EP 904)

    25 DE SET.

    Kimmel & Free Speech in Tech (EP 904)

    Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and the impact—of going public. You’ll get personal experiences, cautionary tales, plus clear advice for handling DEI, solo tech reality checks, and the uncomfortable but necessary conversations all professionals should have. 3 Most Actionable Takeaways: Stand up for honest speech in business—even when there’s personal or professional riskCall out unethical practices and support marginalized colleagues to foster real diversity and inclusionDon’t judge IT pros by stereotypes; boost professionalism and unity in the MSP spaceSPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    40min
  6. MSPX 2.0: The Future of MSP Contracts (EP 903)

    24 DE SET.

    MSPX 2.0: The Future of MSP Contracts (EP 903)

    I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including trust scores, escrow-backed transactions, and tools for contract evaluation that are driving real change in the managed services sector. Whether you’re looking to grow or streamline your MSP business, this episode gives you actionable insights for scaling up and standing out. Why Listen: Discover what’s new in MSPX 2.0Learn how trust scores and onboarding build confidenceFind out about escrow-backed transactionsDive into the Client Compass tool for portfolio healthGet inspired by community-driven MSP dealsCompanies, Products, and Books Mentioned: MSPX Marketplace: https://mspx.storeYesteck IT Services: https://yesteck.ioMonjur (Legal/MSA partner): https://monjur.comASCII (peer group/partner): https://www.ascii.comChannelnomics (advisor): https://www.channelnomics.comClient Compass (tool): https://clientcompass.mspx.storePax8: https://www.pax8.comSPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    30min
  7. Building Better MSPs with Bret Erickson (EP 902)

    23 DE SET.

    Building Better MSPs with Bret Erickson (EP 902)

    If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country to leading a tech business that’s thrived since the late ‘90s. Trust me, there’s some wisdom here you won’t find anywhere else. We dive into what it really means to run an MSP in today’s tech jungle: hybrid service models that actually work, why the “unlimited help desk” isn’t always smart, and how surviving vendor bundling is the new name of the game. Bret talks candidly about balancing old-school networking chops with new remote management platforms—plus the pros and cons of going all-in on Microsoft Intune versus keeping your stack best-of-breed. If you care about professionalism, industry reputation, and smart business moves, you’ll love hearing Bret’s take on joining NSITSP and working to standardize best practices for MSPs. He’s a committee veteran with real skin in the game. We also geek out over tools like Kaseya 365 Ops, ThreatLocker for application control, and the future of endpoint security. Bret brings up community topics like the CMMC framework and CIS Controls—essential reading for anyone who wants to step up their compliance game. Companies, Products and Books mentioned:  Passkey Technology: https://www.passkeyinc.com/NSITSP: https://www.nsitsp.org/Kaseya 365 Ops: https://www.kaseya.com/resource/k365-ops-for-msps/Microsoft Intune: https://learn.microsoft.com/en-us/intune/Microsoft Defender for Endpoint: https://www.microsoft.com/en-gb/security/business/endpoint-security/microsoft-defender-endpointSaaS Alerts: https://saasalerts.com/Huntress Security: https://www.huntress.com/CMMC (DoD Information): https://business.defense.gov/Programs/Cyber-Security-Resources/CMMC-20/CIS Controls: https://www.cisecurity.org/controlsPax8 Beyond Conference: https://www.pax8.com/events/beyond/SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    23min
  8. Your Customer Is Your Paycheck: Why It Matters (EP 901)

    18 DE SET.

    Your Customer Is Your Paycheck: Why It Matters (EP 901)

    On this episode of the IT Business Podcast, I dig deep into why customer service often misses the mark—sharing both hilarious and infuriating stories from recent tech support calls and product woes. You’ll hear about my battles with big brands like Samsung and Bosch, porting nightmares with Fusion Connect, and wins with vendors who still “get it”—plus practical shout-outs for industry friends and events like the Channel Program, ASCII Edge, MSP Summit, and TechCon Unplugged. I pull wisdom from foundational books, “Customer Service is Worthless, Customer Loyalty is Priceless” and “Delivering Knock Your Socks Off Service,” breaking down actionable principles every IT pro should adopt ASAP. Learn why your customers truly are your paycheck, how first impressions make or break client relationships, and why a simple thank you goes further than any technical fix. Tune in for takeaways, vendor picks, and a special peek at my process for keeping support human. Amazon Featured Products: Pluggable 16-in-1 Dock: https://amzn.to/41Vm8SaCustomer Service is Worthless (Jeffrey Gitomer): https://amzn.to/4pAOg7hDelivering Knock Your Socks Off Service (Kristin Anderson): https://amzn.to/46mPOsAFlorida Man: Crossbow Trash Dispute: https://em8k.short.gy/CtKGUS Other Links: Channel Program: https://www.channelprogram.comHelpt: https://www.helpt.comCynomi: https://www.cynomi.comLAN Infotech: https://laninfotech.comCapstone IT Services: https://www.capstoneitservices.comUnbound Digital: https://unbounddigital.comFusion Connect: https://www.fusionconnect.comEnGenius: https://www.engeniustech.com/SonicWall: https://www.sonicwall.comASCII Edge: https://asciievents.com/events/ascii-edge/TechCon Unplugged: https://www.techconunplugged.comSPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSIC Item Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC: Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Show Information Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

    55min
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Sobre

The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such as: - Best Practices for Managed Services - Cybersecurity - Compliance - Business ownership - Cloud computing

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