If it relates to VoIP, you heard it here first!
10 Ways To Optimize Your Small/Medium-Sized Call Center
Learn 10 Ways to Optimize Your Small/Medium-Sized Call Center, including what reporting you should be looking at, how to optimize your call queues and call routing, and why it’s important to give you agents wrap-up time.
Mission-Critical VoIP Security for SMEs
Let’s not get too relaxed. Most routine phone calls among employees may seem harmless and not tasty bait for a hacker. However, other calls may include sensitive and confidential information, which could expose your company to a cybercriminal.From DDoS attacks, Spam over Internet Telephony (SPIT) and Vishing, it is important that you understand the complexities and plan ahead.
VoIP Contracts: How to Avoid the Pitfalls of a Bad Deal
Learn about the major components of a VoIP service contract and how to understand the differences.This information will give you confidence that your next VoIP service deal will not have any hidden surprises.
How to Turn your Microsoft Teams Investment into An Enterprise Communications Powerhouse
Tom Minifie, with OpenText, will cover the obstacles you will likely encounter on your way to a full Teams deployment and tips for how to overcome those obstacles.
VoIP First Spotlight: OpenText
Meet John Chamber with OpenText. OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world.
VoIP First Spotlight: AVX Cloud
Meet Adam Estruch with AVX Cloud. AVX Cloud is a business phone system supplier headquartered in New Jersey. They provide an entirely cloud-based solution, eliminating the need for equipment maintenance and costs and providing the highest level of security.