We Call This Work

We Call This Work

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Bringing awareness to the opportunities in Southern Illinois communities!

17.10.2025

Money and Mindset in Business

Keywords business management, entrepreneurship, debt management, financial strategies, startup challenges, mindset, adaptability, employee management, dental industry, success tips Summary In this episode, Dr. Travis Cripps and Dr. Luke Steele discuss the various challenges and strategies involved in running a business, particularly in the dental industry. They emphasize the importance of mindset, adaptability, and financial management, especially regarding debt and investment in oneself. The conversation highlights the significance of camaraderie over competition and the necessity of being prepared for unexpected challenges in business. Takeaways You have to have a mindset of where you want to be. Success just isn't going to come overnight. You need to protect your time as a service provider. Camaraderie is more important than competition in your field. Common sense isn't so common in today's world. You either win or you learn from your experiences. Don't look at money as just money; it's a tool for success. Invest in yourself first before splurging on luxuries. Time in the market is more important than timing the market. Having an emergency fund is crucial for business stability. Titles Navigating the Challenges of Business Management Mastering Debt Management for Entrepreneurs Sound bites "You always bet on yourself." "You either win or you learn." "Invest in yourself first." Chapters 00:00 Navigating Business Mindset and Stressors 22:19 Debt Management and Financial Strategies 22:46 Navigating Student Debt and Financial Realities 26:23 Investing in Yourself: The Key to Success 30:54 Building a Financial Foundation for Your Practice 36:14 Planning for the Unknown: Emergency Funds and Investments 40:54 Learning from Experience: The Value of Mentorship and Education

46 мин.
10.10.2025

Season 2: Hiring and Firing in the Dental World

SUMMARY In this episode of We Called This Work, hosts Dr. Travis Cripps and Dr. Luke Steele discuss the challenges and insights of running a small business, particularly in the dental field. They explore the complexities of hiring and firing employees, the emotional toll of turnover, and the importance of finding the right fit for their teams. The conversation also touches on the balance between work and family life, emphasizing the need for flexibility and understanding in today's work environment. In this episode, Lucas Steele and Travis Cripps discuss the complexities of managing a growing dental practice, including the challenges of team dynamics, the emotional toll of firing employees, and the importance of learning from other industries. They emphasize the need for compassion in management and the reality of business ownership, highlighting that success in dentistry is not just about clinical skills but also about effective business practices. TAKEAWAYS The podcast aims to bring value to rural communities.Firing employees is one of the most challenging aspects of business ownership.Hiring fast and firing faster can be an effective strategy.Job hopping is a red flag in potential hires.It's important to look for humility, hunger, and intelligence in candidates.The first 90 days are crucial for new hires to impress.Employee turnover can feel like a personal failure for business owners.Clarity in expectations is essential to avoid misunderstandings.Balancing work and family life is increasingly important for employees.Creating a supportive work environment can lead to better employee performance. Navigating growth requires aligning and energizing the team.Firing employees is emotionally challenging and requires compassion.Documenting performance issues is crucial before termination.Emotional investment in employees affects management decisions.Learning from other industries can provide valuable insights for dental practices.Business ownership involves balancing clinical work with management responsibilities.Creating a positive work environment can enhance team morale.Understanding the emotional impact of firing on both parties is essential.Networking with other business owners can lead to new ideas and strategies.Success in dentistry is as much about business acumen as it is about clinical skills.Navigating the Challenges of Small Business OwnershipThe Art of Hiring and Firing in DentistryBalancing Work and Family: A Modern DilemmaInsights from the Dental Practice: Hiring Strategies"It's not the funnest thing.""I hire fast. I fire faster.""Are they humble, hungry, and smart?""I don't know if I like it.""Firing people is hard.""I take a lot of the blame.""You never do that one-on-one.""You have to rip the bandaid off.""We want to help you." Chapters 00:00 Welcome to Season 2 02:30 Shifting Focus: Small Business Insights 03:28 The Challenges of Hiring and Firing 09:06 Finding the Right Fit: Hiring Strategies 11:26 The Emotional Toll of Turnover 15:04 Responsibility in Firing: Owner's Perspective 19:14 Balancing Work and Family Life 24:31 Navigating Growth and Team Dynamics 28:25 The Challenges of Firing Employees 32:56 Emotional Investment in Team Management 36:58 Learning from Other Industries 42:45 The Reality of Business Ownership

47 мин.
04.05.2025

Episode 8: Corporate Dentistry in Rural Areas

In this episode of the We Call This Work podcast, Dr. Travis Cripps and Dr. Luke Steele engage in a comprehensive discussion about the complexities of dental practice ownership, particularly in rural areas. They explore the implications of multiple practice ownership, the balance between profit and patient care, and the challenges of hiring and retaining staff. The conversation also delves into the differences between corporate dentistry and private practice, emphasizing the importance of ethical treatment plans and building strong relationships with patients. The hosts encourage self-awareness among dental professionals and highlight the significance of community engagement in practice success. Takeaways No question is a stupid question.Self-awareness is crucial in practice management.Profit should never come before patient care.Multiple practice ownership can be complex and challenging.Building relationships with patients is key to practice success.Corporate dentistry has its pros and cons compared to private practice.Hiring and retaining staff is a significant challenge in dentistry.Ethical treatment plans are essential for patient trust.Flexibility in small business allows for quick adaptations.Community engagement enhances the value of dental practices.Navigating Multiple Practice Ownership in DentistryThe Balance of Profit and Patient Care"No question is a stupid question.""It comes down to self-awareness.""If you build it, they will come." Chapters 00:00 Introduction and Community Engagement 01:26 Exploring Multiple Practice Ownership 05:27 Self-Awareness in Practice Management 08:21 Balancing Patient Care and Profit 15:28 Corporate Dentistry: Myths and Realities 22:46 The Importance of Ethical Treatment Plans 23:39 Ethical Problem Solving in Dentistry 24:53 Building Confidence and Experience 27:02 Challenges of Small Market Dentistry 28:17 Corporate vs. Private Practice Dynamics 30:52 The Importance of Community Relationships 32:48 Adapting to Change in Private Practice 39:46 The Value of Autonomy in Dentistry 44:03 Self-Awareness and Career Choices

47 мин.
27.04.2025

Episode 7: "The Customer is Always Right" is Wrong

In this episode of the We Call This Work podcast, Dr. Luke Steele and Dr. Travis Cripps discuss the expectations that both patients and dental professionals have in a dental practice. They emphasize the importance of mutual respect, open communication, and accountability in the patient-doctor relationship. The conversation covers various aspects of patient experience, handling difficult situations, and the impact of reviews and feedback on dental practices. The hosts share personal anecdotes and insights to illustrate their points, ultimately advocating for a collaborative and respectful environment in dental care. TAKEAWAYS Patients have high expectations when visiting a dental office.Respect and dignity should be mutual between patients and staff.Open communication can prevent misunderstandings and improve patient experience.Accountability is essential for both patients and dental professionals.Handling difficult situations with empathy is crucial in dental practice.Creating a positive environment enhances patient satisfaction.Reviews can be subjective and may not reflect the true quality of care.It's important to set clear boundaries in patient interactions.A little appreciation can go a long way in building relationships.The dental profession requires a balance of business and care.Setting Expectations in Dental CareThe Importance of Communication in Dentistry"Open communication is key.""I want to help you out.""Everything is marketing."Chapters 00:00 Setting Expectations in Dental Care 03:14 Respect and Communication in the Dental Office 06:15 Accountability and Policies 09:29 The Importance of Open Communication 12:17 Empathy and Understanding in Patient Care 15:17 Building Positive Relationships with Patients 21:54 The Impact of Attitude in Dentistry 24:51 Navigating Patient Expectations 27:23 Advancements in Dental Technology 30:30 Enhancing Patient Experience 32:18 Marketing Through Patient Interactions 35:06 Understanding Mutual Expectations 38:06 Handling Reviews and Feedback

39 мин.
18.04.2025

Episode 6: Lessons Learned

In this episode, Dr. Travis Cripps and Dr. Luke Steele reflect on their podcast journey, discussing the insights gained from their guests and the importance of community engagement in dentistry. They emphasize the value of patient care, the challenges faced by new dentists, and the significance of building a good reputation in the field. The conversation also touches on the benefits of residency and continuing education, as well as the importance of trust within the community. Looking ahead, they express excitement for future episodes featuring specialists and the opportunity to further explore these themes.takeaways The podcast has been well-received by the community.Community engagement is a vital aspect of dental practice.Every guest shares a common theme of valuing community.The first six months of practice are crucial for new dentists.Experience is more valuable than immediate financial gain.Residency can significantly enhance a dentist's skills.Building a good reputation is essential in dentistry.Patient care should always be prioritized.Trust between dentists and patients is critical.Future episodes will feature specialists to provide more insights.The Journey of Dentistry: Lessons LearnedCommunity and Care: The Heart of Dentistry"You have to reframe your mindset.""Maybe COVID wasn't the worst thing ever.""You have to do the best job you can." Chapters 00:00 Reflecting on the Podcast Journey 04:16 Community Engagement in Dentistry 08:15 Lessons from Guests: Insights and Experiences 12:11 The Importance of Residency and Training 16:24 Building Confidence in Practice 20:19 Caring for Patients and Community 24:12 Closing Thoughts and Future Directions

27 мин.
13.04.2025

Episode 5: Dr Nathan Leiske

In this episode of the We Call This Work podcast, Dr. Lucas Steele and Travis Cripps interview Dr. Nathan Leiske, a successful dentist practicing in Southern Illinois. Dr. Leiske shares his journey from Washington to Illinois, discussing the challenges and opportunities in rural dentistry, the impact of insurance on practice, and the importance of community involvement. He emphasizes the need for financial planning for new dentists and the value of building a good reputation in the community. The conversation also touches on the rewards of dentistry, including the joy of transforming patients' smiles and the importance of supporting local initiatives. Dr. Leiske's insights provide valuable guidance for dental students and young professionals navigating their careers. Takeaways Dr. Leiske emphasizes the importance of community involvement in building a successful dental practice.Rural areas often provide better opportunities for dentists without the constraints of insurance companies.Financial planning is crucial for new dentists to manage student debt and ensure long-term success.Building a good reputation in the community can lead to a steady stream of patients.Dentistry can be incredibly rewarding, especially when transforming patients' smiles.The Casey's effect highlights the potential for success in rural areas with a strong community presence.New dentists should seek mentorship and guidance to avoid common pitfalls in their careers.Organized dentistry can provide valuable resources and support for young professionals.It's important to treat patients ethically and with respect to foster trust and loyalty.Dentists should not judge patients by their appearance, as true wealth often comes from unexpected places.Transforming Dentistry in Southern IllinoisThe Journey of a Rural Dentist"Every place needs good dentists.""I would do it again.""I love extracting teeth." Sound Bites 00:00 Introduction to Dr. Nathan Lyski 01:36 Journey to Southern Illinois 05:21 The Impact of Insurance on Dentistry 09:39 The Appeal of Rural Dentistry 12:49 The Casey's Effect in Dentistry 19:27 Challenges Faced by New Dentists 24:25 Financial Planning for Dentists 29:57 Building a Supportive Dental Community 34:20 Creating a Supportive Dental Community 37:22 The Importance of Organized Dentistry 39:36 Giving Back to the Community 41:16 Transformative Patient Experiences 44:24 The Value of a Good Partner 45:39 Lightning Round: Insights and Reflections

57 мин.
06.04.2025

Episode 4: Dr Ethan Grounds

SUMMARY In this episode of 'We Call This Work', Dr. Ethan Grounds shares his journey in dentistry, discussing his transition from associate to practice owner in a small town. He highlights the unique opportunities and challenges faced in rural dentistry, particularly regarding patient care and insurance dynamics. The conversation delves into the importance of work-life balance, the impact of insurance on practice profitability, and the personal fulfillment derived from serving a community. The episode concludes with a lightning round of questions, providing insights into Dr. Grounds' experiences and perspectives on the dental profession. TAKEAWAYS Ethan Grounds transitioned from associate to practice owner in Harrisburg.Small town dentistry offers unique opportunities for growth.Insurance challenges significantly impact dental practices.Quality of care is prioritized over quantity in patient treatment.Work-life balance is a constant struggle for dental professionals.The income potential in small towns can be higher than in cities.Patients often leave when practices go out of network with insurance.Effective communication with patients is crucial during transitions.Delegating tasks is essential for managing a growing practice.Community involvement enhances the fulfillment of dental practice.Navigating Small Town Dentistry with Dr. Ethan GroundsThe Journey from Associate to Practice Owner"Quality over quantity issue.""You have to sacrifice time somewhere.""What do you love most about your job?" SOUND BITES 00:00 Introduction to Dr. Ethan Grounds 01:15 Ethan's Journey in Dentistry 05:02 Opportunities in Small Town Dentistry 08:57 Work-Life Balance and Practice Management 11:19 Insurance Challenges in Dentistry 13:32 Quality Over Quantity in Patient Care 16:21 Negotiating Insurance Fees 18:37 The Frustrations of Insurance Companies 19:34 Navigating Dental Insurance Challenges 23:11 Transitioning to Fee-for-Service Models 28:13 Managing Growth and Employee Dynamics 31:16 Lightning Round: Insights and Reflections

37 мин.
30.03.2025

Episode 3: Dr Kelsea Ashton

KEYWORDS orthodontics, Southern Illinois, work-life balance, community involvement, dental school, business ownership, mentorship, small town living, career journey, patient care SUMMARY In this episode of 'We Call This Work', hosts Dr. Travis Cripps and Dr. Luke Steele welcome Kelsea Ashton, an orthodontist from Southern Illinois. Kelsea shares her journey from a young girl dreaming of becoming an orthodontist to her return to her hometown to practice. The conversation explores the benefits of small-town living, the challenges of business ownership, and the importance of community involvement. Kelsea emphasizes the value of work-life balance and the fulfillment she finds in her profession, while also discussing the lessons learned throughout her career. The episode concludes with Kelsea's insights on mentorship and the impact of her role in the community. TAKEAWAYS Kelsea has wanted to be an orthodontist since third grade.Building relationships with patients is a priority for Kelsea.Southern Illinois offers a supportive community for practitioners.Work-life balance is crucial for Kelsea as a business owner.Kelsea values mentorship and collaboration in her practice.The demand for orthodontic care in Southern Illinois is high.Community involvement enhances the practice experience.Kelsea enjoys coaching softball as a way to give back.Owning a business comes with unique challenges and pressures.Kelsea appreciates the bonds formed during dental school.The Journey of an OrthodontistSmall Town, Big Dreams: Kelsea Ashton's Story SOUND BITES "There's plenty of patients to go around." "I love being able to make that decision." "I think sometimes it can get lonely." CHAPTERS 00:00 Introduction to Kelsea Ashton 03:14 Kelsea's Journey to Orthodontics 06:16 Returning to Southern Illinois 09:10 The Benefits of Small Town Living 12:14 Challenges of Business Ownership 15:02 Community Involvement and Impact 18:24 Work-Life Balance as a Business Owner 21:13 Lessons Learned in Dentistry 24:21 Final Thoughts and Future Aspirations

31 мин.
22.03.2025

Episode 2: Dr Travis Cripps

The tables are turned! Dr Luke Steele interviews Dr Travis Cripps from Little Egypt Pediatric Dentistry. This episode is full of business insights and good laughs! Please continue to like, comment, share, and follow us across platforms! Hope you enjoy! Show Notes: KEYWORDS:pediatric dentistry, patient experience, dental practice, business psychology, dental insurance, communication techniques, healthcare, dental anxiety, practice management, dentist PODCAST SUMMARY: In this episode of 'We Call This Work', hosts Travis Cripps and Lucas Steele discuss their experiences in pediatric dentistry, the importance of patient experience, and the challenges of running a dental practice. They explore the psychological aspects of patient interactions, the realities of dental insurance, and effective communication techniques to handle difficult situations. The conversation emphasizes the need for empathy and understanding in healthcare, while also addressing the business side of dentistry. TAKEAWAYS: The feedback from viewers is crucial for improvement.Travis Cripps shares his journey to becoming a pediatric dentist.Creating a fun and comfortable patient experience is essential.Business psychology plays a significant role in dentistry.Future business decisions may involve expanding or maintaining current operations.Handling difficult patients requires effective communication and empathy.Listening to patients can diffuse tension and improve interactions.Dental insurance often complicates patient care and costs.Maintaining a one-doctor practice allows for personalized care.Adaptability is key in managing a dental practice.The Journey to Pediatric DentistryCreating a Fun Patient Experience"Make dentistry fun.""You have to be a decent salesperson.""I get very defensive.""You kind of kill them with kindness.""You have that adaptability." Sound Bites Introduction and Gratitude01:14 Travis Cripps: Journey to Pediatric Dentistry04:10 The Importance of Patient Experience06:54 Business Psychology in Dentistry09:53 Future Business Decisions12:18 Maintaining a One-Doctor Practice15:11 Handling Difficult Patients19:42 Effective Communication Techniques24:12 The Reality of Dental Insurance26:30 Conclusion and Future Topics

26 мин.
16.03.2025

We Call This Work: Pilot Episode

Check out the pilot episode our new podcast, We Call This Work! Join Dr. Lucas Steele of Steele Dental and Dr. Travis Cripps, of Little Egypt Pediatric Dentistry, as they dive head first into all things small town dentistry, thriving in rural America and much more! Their episodes will feature in-depth interviews with Southern Illinois natives and beyond, discussing intriguing topics.. all while keeping it real!Give our podcast page a ‘like’ and be on the lookout for upcoming episodes! Keywords dentistry, rural healthcare, Southern Illinois, dental practice, community engagement, small town living, dentist collaboration, healthcare access, dental opportunities, podcast Summary In this inaugural episode of 'We Called This Work,' hosts Travis Cripps and Lucas Steele discuss the unique challenges and opportunities of practicing dentistry in rural Southern Illinois. They reflect on their experiences as dental school classmates and the importance of raising awareness about the need for dental care in underserved areas. The conversation explores the advantages of small-town living, the collaborative spirit among local dentists, and the misconceptions surrounding the viability of dental practices in rural settings. The hosts aim to highlight the potential for growth and community engagement in their region, encouraging more dental professionals to consider practicing in Southern Illinois. Takeaways The podcast aims to raise awareness about rural dentistry. There is a significant shortage of dentists in rural areas. Practicing in small towns offers unique advantages and challenges. Community engagement is crucial for dental practices in underserved areas. Collaboration among local dentists enhances patient care. Rural areas can provide endless opportunities for dental professionals. Patients often travel long distances for dental care in rural settings. Misconceptions about income levels in rural areas can deter dentists from practicing there. The hosts emphasize the importance of being part of the community. The podcast will explore various topics beyond dentistry to engage listeners. Titles Exploring Rural Dentistry The Value of Community in Dentistry Sound Bites "We are in kind of a small group here." "This is God's country. I love it." "You can be as busy as you want to be." Chapters 00:00 Introduction to We Called This Work 01:23 The Importance of Rural Dentistry 06:09 Living and Practicing in Small Towns 10:21 Opportunities in Southern Illinois Dentistry 14:40 Collaboration Among Dentists 18:42 Perceptions of Income in Rural Areas 22:07 The Role of Dentists in the Community 24:09 Closing Thoughts and Future Aspirations

27 мин.

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Bringing awareness to the opportunities in Southern Illinois communities!

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