We Connect Tech Talk

Connect

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TECHNOLOGY

Customer experience, telecommunications, natural language process, business communications, contact centre.

02/17/2022

Episode 2: Why CX tech convergence means the most important choice is your integration partner

In this podcast, Connect’s VP of Sales and Marketing Steven Fricker and customer engagement expert Martin Hill-Wilson of Brainfood discuss how the cloud has changed tech procurement and strategy. They look at the decisions businesses need to make to capitalise on the opportunities of this more flexible landscape, such as: how to keep pace with the constant roll-out of new features picking the right vendors when their solutions look increasingly similar developing the structure and culture to enable incremental change the changing role for partners – from big-bang implementation projects to ongoing agile delivery The wide-ranging discussion highlights essential topics businesses should consider to make the most of their cloud deployments. Learn more at: https://www.weconnect.tech/

38 min
06/23/2021

Episode 1: Selecting the right contact centre technology

In this episode, we discuss how organisations can select the right Contact Centre technologies to support their overall business objectives. Topics covered: What’s right or wrong about the way organisations go about reviewing and choosing tech? How can they do it better? What gets in the way of effective innovation?

44 min

2 Episodes

Customer experience, telecommunications, natural language process, business communications, contact centre.

Creator

Connect
Years Active

2021 - 2022
Episodes

2
Rating

Clean
Copyright

© Connect
Show Website

We Connect Tech Talk