Wrench Turners Podcast

Mr Joshua Taylor
  • 4,2 (5)
  • Автомобили

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. -14 ч

    why dealerships lose their best technicians and how to keep them - Nicholas Martin on WTP

    What happens when a dealership develops an exceptional technician but gives them nowhere to go next? Nicholas Martin began his automotive career pushing a broom, cleaning tools, and learning from every technician in the workshop. He eventually became a Mercedes-Benz Certified Diagnostic Technician before moving into OEM technical support and dealer advisory, helping dealerships solve difficult technical and business problems across Australia. In this episode, Nicholas explains why dealerships often lose their best technicians and what leaders can do to keep them. The answer isn’t always more money. Experienced technicians need meaningful progression, greater responsibility, continued development, and opportunities to use their knowledge beyond producing hours in a service bay. Joshua and Nicholas also discuss apprenticeship, mentorship, advanced diagnostics, technical documentation, customer trust, OEM support cases, and the value of using a whiteboard to work through complicated vehicle problems. Nicholas closes with an important reminder for every technician: nobody will advocate for your career more strongly than you will. This conversation is for technicians, shop foremen, service managers, fixed operations leaders, dealer principals, and anyone responsible for developing and retaining automotive talent. Subscribe to the Wrench Turners Podcast for more conversations designed to help technicians live happier, healthier, and more productive lives. Follow Nicholas https://www.linkedin.com/in/nicholas-martin-3779b4249/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 From Apprentice to Advisor 02:31 Falling in Love With Cars 07:38 Learning the Workshop 11:48 Becoming a Diagnostic Technician 16:10 Physics Behind Better Diagnostics 22:48 Why Top Technicians Leave 27:55 Communicating With Technical Support 32:21 Technical Decisions, Business Consequences 42:41 Whiteboarding Difficult Diagnoses 46:58 Advocate for Your Career

  2. 14 авг.

    He wanted to quit, so he became world #2 - Jamie Robinson on Wrench Turners Podcast

    Jamie Robinson almost left the trade in his first year. He hated it. He felt like he wasn’t good enough. He wanted out. Then everything changed. Jamie found the right people. He asked for help. He chased the hard jobs. He learned diagnostics. He got better one day at a time. Years later, he won the UK skills contest and went to Seoul to compete for Hyundai on the world stage. He finished second in the world. This episode is about what happens when a young tech is almost pushed out of the trade, but keeps going anyway. We talk about bad first years, shop culture, mentors, foremen, apprentices, diagnostics, and why the best techs slow down before they speed up. Jamie's best advice is simple: Don't be too proud to seek guidance. The Wrench Turners Podcast is about improving the life, well-being, and productivity of mechanics everywhere. Negative Pushes Positive Pulls God Bless j. Follow Jamie https://www.linkedin.com/in/jamie-robinson-1b216b370/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 Meet Jamie Robinson 00:53 First Year Was Brutal 03:39 Building Or Bullying 04:42 Protecting Young Apprentices 09:33 From Tires To World #2 15:30 Slow Down To Win 18:28 Diagnose Before Touching Cars 23:21 Notes Get Techs Paid 28:29 Using Pain As Fuel 37:12 Seek Guidance

  3. 13 авг.

    What great shops do DIFFERENTLY - Earned Influence S4E3

    What separates a great shop from everybody else? Patty Ruggia has spent years seeing dealerships from the recruiting side. Jade Price sees the industry from inside the workshop. Their answers point back to the same things: leadership, recognition, communication, customer experience, and the culture created inside the shop. We also get into why constantly correcting people can destroy trust, why great shops make customers feel like part of the community, and how the attitude of one leader can spread through an entire team. What did the best shop you’ve ever worked in do differently? Drop it in the comments. Negative Pushes. Positive Pulls. God Bless. j. Featuring: Patty Ruggia https://www.linkedin.com/in/patty-ruggia-07913863/ https://www.linkedin.com/company/autocanada Jade Price https://www.linkedin.com/in/jade-price-4675016b/ https://www.instagram.com/theautomotivecapture/ https://www.tiktok.com/@theautomotivecapture Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Season 4 Finale 01:05 What Great Shops Do 02:08 Leadership Starts at Top 03:42 Praise Before Criticism 06:49 Make Customers Feel Welcome 08:49 Your Shop Has a Vibe 09:57 Leadership That Spreads 11:47 Negative Culture Costs 12:27 The Biggest Change 13:28 Closing Season 4

  4. 12 авг. ·  Бонусный контент

    What’s actually getting BETTER in Automotive? - Earned Influence S4E2

    We spend a lot of time talking about what’s wrong with the automotive industry. So Jade Price asked a different question: What’s actually gotten better? Patty Ruggia talks about the growth of dealership support teams and the increased respect being given to technician education. Jade shares what she’s seen from more women entering the trade and how social media has created a much bigger community of technicians willing to help, share knowledge, and support each other. And the conversation eventually comes back to something simple: Maybe we need to spend a little more time recognizing what’s improving. What’s the biggest positive change YOU’VE seen in automotive? Drop it in the comments. Negative Pushes. Positive Pulls. God Bless. j. Featuring: Patty Ruggia https://www.linkedin.com/in/patty-ruggia-07913863/ https://www.linkedin.com/company/autocanada Jade Price https://www.linkedin.com/in/jade-price-4675016b/ https://www.instagram.com/theautomotivecapture/ https://www.tiktok.com/@theautomotivecapture Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Welcome to Earned Influence 00:50 What’s Getting Better? 01:29 Better Dealership Support 03:36 Supporting Technician Education 06:25 More Women in Automotive 07:26 Mechanics Helping Mechanics 08:40 Looking for the Positive 11:14 Change Your Mindset 11:53 Final Thoughts

  5. 11 авг. ·  Бонусный контент

    We keep promoting Technicians who were NEVER taught to LEAD - Earned Influence S4E1

    Being the best technician in the shop doesn't automatically make someone ready to lead it. But across the "we fix things" industries, that's often exactly how shop foremen are chosen. They're great diagnosticians. They're productive. They're experienced. They know the vehicles. Then one day they're responsible for leading people. In this episode of Earned Influence, Patty Ruggia, Jade Price, and Joshua Taylor dig into what actually separates a technically capable shop foreman from an effective leader. We talk about why communication matters just as much as diagnostic ability, why empathy should be treated as an operational tool, how trust is earned through action, the importance of one-on-one conversations, and why the difference between saying “my team” and “our team” might matter more than you think. Jade also shares a personal example of what happened when a leader took the time to listen, understand what she was dealing with, and create an environment where the rest of the shop supported her too. The question isn't whether your shop foreman can fix the hardest car in the building. It's whether anyone ever taught them how to lead the people fixing them. This is Earned Influence on The Wrench Turners Podcast. Send this episode to a service manager, shop foremen, advisor, technician, or fixed-operations leader who wants their departments to work better together. Negative pushes. Positive pulls. God Bless j. Featuring: Patty Ruggia https://www.linkedin.com/in/patty-ruggia-07913863/ https://www.linkedin.com/company/autocanada Jade Price https://www.linkedin.com/in/jade-price-4675016b/ https://www.instagram.com/theautomotivecapture/ https://www.tiktok.com/@theautomotivecapture Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Earned Influence 01:11 Are Soft Skills Operational Tools? 03:49 You Can't Checklist Leadership 06:55 Trust Is Earned Through Action 09:12 Leaders Have to Listen 12:43 Why Foremen Get Promoted 16:20 Communication Reveals Priorities 19:04 “My Team” vs “Our Team” 21:06 The Words Leaders Use 23:31 Humans Are Complicated 24:41 Teaching Foremen to Lead 26:15 Are We Training Leaders?

  6. 10 авг. ·  Бонусный контент

    More Tools, Worse Service: Are Service Advisors Overloaded? | 10 Mill Mastery

    Dealerships have added BDCs, technician videos, digital inspections, AI, warranty processes, new software, and more administrative responsibilities. So why does the customer experience often feel the same—or even worse? In this Ten Mil Mastery conversation, Marshall, Josh Arnold, Brent Osmond, and Joshua Taylor compare automotive and heavy-duty service departments, examine how the service advisor role has changed, and discuss the administrative work increasingly being pushed onto technicians. The problem may not be the technology itself. The problem is adding tools without delivering the training, expectations, leadership, and measurement required to use them successfully. The practical takeaway for dealers is straightforward: Map every task your advisors and technicians perform. Separate customer relationship work from purely administrative work. Train each process clearly. Measure whether the process improves communication, productivity, customer satisfaction, and profitability. Every new tool should make it easier for your people to care for the customer. It shouldn’t simply become another task they’re expected to manage. What’s one process in your store that has become more complicated than it needs to be? Leave it in the comments and join the conversation. Subscribe for more conversations about technicians, leadership, fixed operations, and the people responsible for keeping the world moving. Negative Pushes Positive Pulls God Bless j. Follow Brent Osmond: https://www.linkedin.com/in/brent-osmond-7b8302149/ Dynamic Diesel Solutions https://www.linkedin.com/company/dynamic-diesel-solutions-canada/posts/?feedView=all Follow Marshall Sheldon https://www.linkedin.com/in/marshall-sheldon-981349176/ Briggs Industrial Solutions https://www.linkedin.com/company/briggs-industrial-solutions/ Follow Josh Arnold https://www.linkedin.com/in/josh-arnold-%F0%9F%A7%B0-aa249b349/ Continental Automotive Group https://www.linkedin.com/company/continentalautomotivegroup ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 0:00 The advisor role changes 3:34 Should administration be separated? 5:22 More tools, worse results 6:23 Has service gone backwards? 6:55 Automotive versus heavy duty 7:37 The service mindset 8:58 Why customer trust matters 10:21 How dealers can improve

  7. 7 авг.

    Customer Satisfaction Is NOT the Goal | Attilio Guidetti on Wrench Turners Podcast

    Attilio Guidetti has gone from automotive school and race-team work in Bologna to leading Ducati service operations across 15 Asia-Pacific markets. Along the way, he’s worked as a technician, service advisor, international trainer, business owner, and aftersales leader. In this episode, we discuss why skilled technicians can still struggle inside poorly managed shops, why customer experience and profitability must work together, and why service improvement has to begin with ownership, leadership, clear expectations, and meaningful KPIs. Attilio also shares how he learned English in three months to earn an international training opportunity, why technicians should begin developing for their next role before they feel ready, and what it actually takes to move from the workshop into management. This conversation is for technicians, foremen, service advisors, service managers, fixed operations leaders, and shop owners who want to build stronger careers, teams, and businesses. Subscribe to the Wrench Turners Podcast for conversations designed to help technicians live happier, healthier, more productive lives. Negative Pushes. Positive Pulls. God Bless. j. Follow Attilio https://www.linkedin.com/in/service-manager/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 Introduction 00:35 The Crash That Started Everything 09:41 Racing Teams And Service 14:44 Learning English In Three Months 22:47 Building Businesses Worldwide 24:35 Joining Ducati Across Asia 33:45 Customer Satisfaction Is A Tool 38:42 Leadership Starts At The Top 47:59 Begin Before You Are Ready 52:48 Final Thoughts

  8. 5 авг. ·  Бонусный контент

    Your Customer Doesn’t Care Which Department Failed | S3E3 Earned Influence

    Your customer doesn’t experience your dealership as service, parts, sales, and BDC.They experience one dealership.When an appointment is mishandled, a call isn’t returned, a part update never arrives, or departments blame one another, the customer doesn’t care which team caused the problem. They only know the dealership failed to solve it.In the season finale of Earned Influence Season 3, Mindy Williams, Kaylee Felio, Wendy Reeves, and Joshua Taylor discuss how service, parts, and the BDC can stop working in silos and start winning together.Wendy explains why dealerships are underusing their BDC teams. Beyond setting appointments, the BDC can support advisor overflow, missed calls, special-order parts updates, recall communication, customer retention, and relationship building.Kaylee discusses the importance of understanding the person behind the department. The parts employee who appears difficult may be managing technicians, advisors, warranty claims, inventory, and customer requests simultaneously. Sometimes the most useful question is simply, “Are you okay, and how can I help?”Mindy brings the conversation together with one clear message:“Just seeing each other as a whole rather than breaking it up into departments.”This episode covers departmental silos, internal communication, BDC utilization, employee workload, customer follow-up, cross-department relationships, and why every dealership must organize around the customer instead of its org chart.Send this episode to a service manager, parts manager, BDC manager, advisor, technician, or fixed-operations leader who wants their departments to work better together.Negative pushes. Positive pulls.God Blessj.Featuring:Wendy Reeves of BDC Angelshttps://www.linkedin.com/in/wendy-reeves/https://www.linkedin.com/company/bdcangels/Mindy Williams of Carter Myers Automotivehttps://www.linkedin.com/in/mindy-williams-700b791b7/https://www.linkedin.com/company/carter-myers-automotive/Kaylee Felio of PartsEdgehttps://www.linkedin.com/in/kayleefelio/https://www.linkedin.com/company/partsedge-inc-/Hosted by Joshua TaylorListen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Chapters00:00 Why Departments Become Silos02:18 BDC as the Glue03:14 Parts Communication Gaps03:56 Service Call Overflow05:11 Help Us Help You06:54 Helping Departments Win07:21 See the Human09:18 The Cost of Silos

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Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

Информация

  • Автор
    Mr Joshua Taylor
  • Годы выхода
    2022 - 2026
  • Выпуски
    203
  • Ограничения
    С ненормативной лексикой
  • Авторские права
    © Mr Joshua Taylor
  • Сайт подкаста
    Wrench Turners Podcast

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