Wellness Center Creators

Kendall Hagensen
  • 5.0 (12)
  • ALTERNATIVE HEALTH
  • UPDATED WEEKLY

Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center.Kendall is a somatic psychotherapist turned multidisciplinary clinic owner and business coach, and she has dedicated her professional life to helping people live in their truth and work in a way that feeds their soul and still allows them to feed their family.She believes in empowering health and wellness professionals to create the collaborative, integrated wellness practices they have always dreamed of. That's why she’s here with this podcast bringing ideas, information, and guests that can help you find WELLlth in life and business.Sponsored by Jane.app

  1. 3D AGO

    The Interview Red Flags We Can't Ignore, Even If We're Getting Old(er)

    A candidate shows up to your interview in a hoodie. Another arrives exactly at the scheduled time—not a minute early. Someone else cancels the morning of with no explanation. Are these deal breakers, or are you just out of touch with how hiring works now? Anna and Kendall tackle this question head-on, testing their own hiring standards against the reality of today's job market. As Kendall admits when discussing a recent hoodie-wearing candidate: "I'm questioning myself. It's like, well, okay... but to me, what it says is they don't care that much about it." The conversation covers everything from professional attire expectations to thank-you notes (now practically extinct), from AI-generated follow-ups to the dreaded limp handshake. Anna shares a moment of self-doubt: "I almost stopped the interview... I had to be talked back from the brink... that's going to be the deal breaker. Really?" Both hosts acknowledge they might sound like they're from another generation. As Kendall wonders: "Have we given up as a society?" Yet they defend most of their standards as indicators of respect, attention to detail, and future behavior as employees. The episode balances self-awareness with conviction, acknowledging when standards should flex (English as a second language, neurodivergence) and when they shouldn't (showing up late with no explanation, oversharing in first meetings). If you've questioned your own hiring standards or wondered whether you're being too picky, this honest conversation offers both validation and perspective. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    26 min
  2. AI in Healthcare: Best Practices and Critical Pitfalls for Wellness Practitioners

    FEB 5

    AI in Healthcare: Best Practices and Critical Pitfalls for Wellness Practitioners

    AI is everywhere. Your inbox is full of tools promising to revolutionize your practice. Your colleagues are either raving about efficiency gains or warning about ethical dangers. So what's a wellness practice owner supposed to do? Anna and Kendall tackle AI head-on, sharing how they're actually using it in their practices while addressing the serious concerns many healthcare providers have. As Anna admits, "I use AI constantly... for me it helps level the playing field as a neurodiverse person." The conversation covers practical applications—from AI scribes that reduce charting burden to using AI for hiring decisions and content creation. Anna shares a fascinating approach: "I started bringing in different data points and asking AI to synthesize data... an applicant's DISC assessment plus their resume, plus feedback from interviews... where are the green flags, where are the red flags." But the episode doesn't shy away from the darker side. Kendall issues a stark warning about AI therapy companies: "People are dying... if you have someone using it who has suicidal, homicidal thoughts and the AI is now agreeing with them that their lethal thoughts are in the best interest of everyone—these things are happening." The hosts balance enthusiasm for helpful AI tools with clear-eyed recognition of where human expertise and presence remain irreplaceable. If you're trying to navigate AI in your wellness practice—knowing what to embrace and what to avoid—this episode offers essential guidance. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    29 min
  3. Hiring Insights: How to Attract and Retain Top Massage Therapy Talent

    JAN 27

    Hiring Insights: How to Attract and Retain Top Massage Therapy Talent

    You're ready to add massage therapy to your wellness center. You know it would complement your existing services beautifully. But then reality hits: What should you pay them? What equipment do they need? How many clients can they actually see in a day? Where do you even begin? In this episode from Kendall's "What the Wellness Center?!" series, she's joined by Crystal Meyer, a licensed massage therapist who's worked in chiropractic offices, high-end spas, and private practice before finding her home at Vancouver Wellness Studio. Together, they tackle the real questions practice owners have about hiring massage therapists. The conversation reveals a crucial insight many employers miss: "Massage therapists are definitely underpaid in our industry and the work that we do is invaluable," Crystal explains. She goes on to share what LMTs are really looking for in job postings, and it's not what most practice owners expect. From compensation structures (spoiler: those massage chains paying $15 per session are creating the burnout crisis) to understanding physical labor limitations, from legal requirements to room setup essentials, this episode covers the practical details that determine whether your hiring effort succeeds or fails. Crystal's insider perspective, combined with Kendall's experience as an employer, creates a comprehensive guide that helps you avoid costly mistakes while creating an environment where talented massage therapists actually want to work. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    22 min
  4. Subletting Success: Your Complete Guide to Sharing Wellness Practice Space

    JAN 20

    Subletting Success: Your Complete Guide to Sharing Wellness Practice Space

    You've got extra space in your wellness practice. Maybe it's a room you're not using full-time, or perhaps you're ready to expand but not quite ready to hire employees. Subletting seems like the perfect solution—but where do you even begin? In this episode from Kendall's "What the Wellness Center?!" series, she breaks down everything you need to know about subletting office space in your wellness practice. Drawing from years of experience at Vancouver Wellness Studio, Kendall shares the critical first steps most practitioners overlook. As Kendall explains, "The very first thing I would recommend is that you understand what your lease says about subletting." This seemingly obvious step is where many practitioners create legal problems before they even start. Beyond lease agreements, Kendall covers essential considerations like insurance requirements, what to include in sublet agreements, and how to structure financially beneficial arrangements. The conversation addresses common concerns: How do you find the right practitioners? What should you charge? How do you maintain your practice culture when sharing space? Kendall provides practical guidance on each, emphasizing that "you want to make sure that whoever is coming into your space aligns with your values and your vision for your practice." Whether you're considering subletting for the first time or looking to improve your current arrangements, this episode offers straightforward, actionable advice from someone who's navigated these decisions successfully. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    9 min

  5. 12/23/2025

    Escape the Social Media Treadmill: Build Real Authority Without the Burnout

    You're posting every day. Creating reels. Engaging with comments. Chasing the algorithm. And yet... your client list isn't growing the way you hoped. Sound familiar? James, host of the Wellness Center Creators podcast and founder of the Authority Plan, joins Anna and Kendall to reveal why the social media grind is burning out wellness practitioners—and what to do instead. As James explains, "Most practitioners are stuck in what I call the social media hamster wheel... you're constantly creating content, posting, engaging, but you're not seeing the results that match the effort you're putting in." The problem isn't that social media doesn't work—it's that practitioners are using it backwards. The conversation introduces a powerful alternative: building authority through strategic, SEO-optimized content that works for you 24/7. James shares how practitioners can create "pillar content" that establishes expertise while addressing the specific questions and concerns their ideal clients are already searching for online. Instead of daily posts that disappear into the void, this approach creates evergreen content that continues attracting clients months and even years later. As James notes, wellness practitioners often resist this strategy because "it feels self-promotional... but really what you're doing is you're serving people." If you're exhausted from the social media treadmill but don't know how else to attract clients, this episode offers a refreshing alternative that aligns with how wellness practitioners actually want to show up. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    27 min
  6. The Conversation You're Avoiding: How to Fire Someone You Actually Like

    11/25/2025

    The Conversation You're Avoiding: How to Fire Someone You Actually Like

    They're a wonderful person. You genuinely enjoy their company. Your team likes them. But they're not performing in their role and it's affecting everyone. How do you fire someone when you actually like them as a human being? Anna and Kendall tackle this emotionally complex situation with remarkable honesty, drawing from their own painful experiences. As Anna admits, "Kendall's a much better firer than me" – acknowledging that this is a skill most healthcare providers aren't naturally equipped with. The key insight? As Anna explains: "You take yourself out of the equation. It's not about you. It's not about whether you're friends... It's simply, it's not a match for the company at this time." This reframe transforms a personal rejection into a business reality. Kendall shares a critical tool – using a script: "Thanks for meeting today. I have some bad news. This is difficult for me... So I wrote some things out and I'm actually just going to read it." This approach protects both parties and keeps the conversation from devolving into an emotional negotiation. The conversation also addresses the harsh reality of relationships post-termination. As Kendall notes: "Very rarely are they going to welcome or initiate a relationship forward." This is often the hardest part for practice owners who've found someone they genuinely like. If you're avoiding a difficult termination because you like the person too much, this episode provides both the practical tools and emotional permission to do what needs to be done. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    23 min
  7. The Sh*tstorm Survival Guide: How to Manage Your Clinic Through Personal Crisis

    11/18/2025

    The Sh*tstorm Survival Guide: How to Manage Your Clinic Through Personal Crisis

    The question every practice owner dreads: What happens to my clinic when my personal life falls apart? When you're dealing with illness, family crisis, or parenting challenges that demand your full attention—how do you keep everything from crumbling? Anna and Kendall tackle this vulnerable topic head-on, sharing wisdom from their own experiences navigating personal storms while running their practices. As Anna reflects on parenting teens: "It might involve more energy than originally anticipated from the baby years. Maybe I underestimated 13." Kendall shares the foundational principle that shaped her entire practice structure: "From the beginning, set up the practice in a way that everyone could still be paid, even if I, in the beginning, wasn't seeing clients." This wasn't theoretical planning—it came from living with MS and understanding that stepping away isn't a possibility, it's an inevitability. The hosts address the emotional weight of feeling like you're disappointing people when you need to step back. As Kendall notes, "It's okay to disappoint people... most of the time what I've received is take care of yourself, it's okay, we'll be fine." They emphasize that preemptive delegation, especially administrative support, is the critical first step in crisis-proofing your practice. This episode offers both practical strategies and emotional permission to prioritize your wellbeing without letting your practice collapse. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    21 min
  8. The End-of-Year Tasks You're Dreading (And How to Actually Get Them Done)

    11/11/2025

    The End-of-Year Tasks You're Dreading (And How to Actually Get Them Done)

    It's October, or maybe even November, eek! You know what's coming. The tax forms, the employee compensation reviews, the strategic planning meetings. Your to-do list is growing longer and your energy for "administrative stuff" is growing shorter. Can't someone else just handle all of this? Anna and Kendall get refreshingly real about the unglamorous side of practice ownership—end-of-year planning. From tax preparation nightmares to the delicate dance of raises and fee increases, they share hard-won wisdom about what actually matters at year's end. Anna opens with a hilarious wake-up call from her CPA: "On April 14th, I get a text... 'Hi, Anna, how are you doing? Have you got any inclination towards filing your taxes this year?' It hadn't even crossed my radar." The lesson? Even with great support, owners need to stay engaged enough to catch what's falling through the cracks. The conversation shifts to more strategic territory—preparing for economic uncertainty. As Anna reflects on past recessions: "We've done three big economic downturns... In fact, we've grown every time. How did we do it?" This leads to a valuable discussion about building resilience and identifying which services people seek during uncertain times. If you've been putting off your year-end planning or feel overwhelmed by everything on your plate, this episode offers both practical guidance and the reminder that you don't have to do it all perfectly—you just have to do it thoughtfully. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat.

    27 min
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Ratings & Reviews

5
out of 5
12 Ratings

About

Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center.Kendall is a somatic psychotherapist turned multidisciplinary clinic owner and business coach, and she has dedicated her professional life to helping people live in their truth and work in a way that feeds their soul and still allows them to feed their family.She believes in empowering health and wellness professionals to create the collaborative, integrated wellness practices they have always dreamed of. That's why she’s here with this podcast bringing ideas, information, and guests that can help you find WELLlth in life and business.Sponsored by Jane.app

Information

  • Creator
    Kendall Hagensen
  • Years Active
    2022 - 2026
  • Episodes
    140
  • Rating
    Clean
  • Copyright
    © 2026 null All Rights Reserved.
  • Show Website
    Wellness Center Creators