Wellness Center Creators

Kendall Hagensen
  • 5.0 (12)
  • ALTERNATIVE HEALTH
  • UPDATED WEEKLY

Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center.Kendall is a somatic psychotherapist turned multidisciplinary clinic owner and business coach, and she has dedicated her professional life to helping people live in their truth and work in a way that feeds their soul and still allows them to feed their family.She believes in empowering health and wellness professionals to create the collaborative, integrated wellness practices they have always dreamed of. That's why she’s here with this podcast bringing ideas, information, and guests that can help you find WELLlth in life and business.Sponsored by Jane.app

  1. 12/23/2025

    Escape the Social Media Treadmill: Build Real Authority Without the Burnout

    You're posting every day. Creating reels. Engaging with comments. Chasing the algorithm. And yet... your client list isn't growing the way you hoped. Sound familiar? James, host of the Wellness Center Creators podcast and founder of the Authority Plan, joins Anna and Kendall to reveal why the social media grind is burning out wellness practitioners—and what to do instead. As James explains, "Most practitioners are stuck in what I call the social media hamster wheel... you're constantly creating content, posting, engaging, but you're not seeing the results that match the effort you're putting in." The problem isn't that social media doesn't work—it's that practitioners are using it backwards. The conversation introduces a powerful alternative: building authority through strategic, SEO-optimized content that works for you 24/7. James shares how practitioners can create "pillar content" that establishes expertise while addressing the specific questions and concerns their ideal clients are already searching for online. Instead of daily posts that disappear into the void, this approach creates evergreen content that continues attracting clients months and even years later. As James notes, wellness practitioners often resist this strategy because "it feels self-promotional... but really what you're doing is you're serving people." If you're exhausted from the social media treadmill but don't know how else to attract clients, this episode offers a refreshing alternative that aligns with how wellness practitioners actually want to show up. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    27 min

  2. 11/25/2025

    The Conversation You're Avoiding: How to Fire Someone You Actually Like

    They're a wonderful person. You genuinely enjoy their company. Your team likes them. But they're not performing in their role and it's affecting everyone. How do you fire someone when you actually like them as a human being? Anna and Kendall tackle this emotionally complex situation with remarkable honesty, drawing from their own painful experiences. As Anna admits, "Kendall's a much better firer than me" – acknowledging that this is a skill most healthcare providers aren't naturally equipped with. The key insight? As Anna explains: "You take yourself out of the equation. It's not about you. It's not about whether you're friends... It's simply, it's not a match for the company at this time." This reframe transforms a personal rejection into a business reality. Kendall shares a critical tool – using a script: "Thanks for meeting today. I have some bad news. This is difficult for me... So I wrote some things out and I'm actually just going to read it." This approach protects both parties and keeps the conversation from devolving into an emotional negotiation. The conversation also addresses the harsh reality of relationships post-termination. As Kendall notes: "Very rarely are they going to welcome or initiate a relationship forward." This is often the hardest part for practice owners who've found someone they genuinely like. If you're avoiding a difficult termination because you like the person too much, this episode provides both the practical tools and emotional permission to do what needs to be done. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    23 min
  3. The Sh*tstorm Survival Guide: How to Manage Your Clinic Through Personal Crisis

    11/18/2025

    The Sh*tstorm Survival Guide: How to Manage Your Clinic Through Personal Crisis

    The question every practice owner dreads: What happens to my clinic when my personal life falls apart? When you're dealing with illness, family crisis, or parenting challenges that demand your full attention—how do you keep everything from crumbling? Anna and Kendall tackle this vulnerable topic head-on, sharing wisdom from their own experiences navigating personal storms while running their practices. As Anna reflects on parenting teens: "It might involve more energy than originally anticipated from the baby years. Maybe I underestimated 13." Kendall shares the foundational principle that shaped her entire practice structure: "From the beginning, set up the practice in a way that everyone could still be paid, even if I, in the beginning, wasn't seeing clients." This wasn't theoretical planning—it came from living with MS and understanding that stepping away isn't a possibility, it's an inevitability. The hosts address the emotional weight of feeling like you're disappointing people when you need to step back. As Kendall notes, "It's okay to disappoint people... most of the time what I've received is take care of yourself, it's okay, we'll be fine." They emphasize that preemptive delegation, especially administrative support, is the critical first step in crisis-proofing your practice. This episode offers both practical strategies and emotional permission to prioritize your wellbeing without letting your practice collapse. Get all the links, resources and show notes here: https://wellnesscentercreators.com And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    21 min
  4. The End-of-Year Tasks You're Dreading (And How to Actually Get Them Done)

    11/11/2025

    The End-of-Year Tasks You're Dreading (And How to Actually Get Them Done)

    It's October, or maybe even November, eek! You know what's coming. The tax forms, the employee compensation reviews, the strategic planning meetings. Your to-do list is growing longer and your energy for "administrative stuff" is growing shorter. Can't someone else just handle all of this? Anna and Kendall get refreshingly real about the unglamorous side of practice ownership—end-of-year planning. From tax preparation nightmares to the delicate dance of raises and fee increases, they share hard-won wisdom about what actually matters at year's end. Anna opens with a hilarious wake-up call from her CPA: "On April 14th, I get a text... 'Hi, Anna, how are you doing? Have you got any inclination towards filing your taxes this year?' It hadn't even crossed my radar." The lesson? Even with great support, owners need to stay engaged enough to catch what's falling through the cracks. The conversation shifts to more strategic territory—preparing for economic uncertainty. As Anna reflects on past recessions: "We've done three big economic downturns... In fact, we've grown every time. How did we do it?" This leads to a valuable discussion about building resilience and identifying which services people seek during uncertain times. If you've been putting off your year-end planning or feel overwhelmed by everything on your plate, this episode offers both practical guidance and the reminder that you don't have to do it all perfectly—you just have to do it thoughtfully. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    27 min

  5. 11/08/2025

    Beyond the Holiday Party: Creating Meaningful Team Events That Actually Work

    You've planned the holiday party, ordered the food, picked out gifts for everyone. But will your team actually enjoy it? Or worse—will your well-intentioned gestures create resentment instead of connection? Anna and Kendall get refreshingly honest about team events and celebrations, sharing what's worked beautifully and what's spectacularly backfired. From holiday parties to team retreats to the surprisingly fraught topic of year-end bonuses, they reveal the hidden dynamics most practice owners don't anticipate. Anna shares a painful lesson about bonuses: "I can't say how many times people never so much as acknowledged receipt of this bonus. And it would, it just made me feel so terrible that I thought I've—how in the world can I get away from this precedent that I've set?" Her solution? She switched to PTO instead, eliminating the resentment on both sides. The hosts discuss how team dynamics change as your practice grows and evolves. Kendall notes a recent shift: "We actually have a whole cohort of young people on our team right now, so 20s, early 30s. And they are asking for more social events to be planned and it's kind of a first." From annual retreats that deepen team bonds to birthday celebrations that respect individual preferences, this episode offers practical guidance for creating meaningful team connections without the awkwardness or expectations that can derail even the best intentions. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    25 min
  6. Before You Add That New Service: Lessons from Costly Expansion Mistake

    10/21/2025

    Before You Add That New Service: Lessons from Costly Expansion Mistake

    You've been thinking about it for months: adding that new service to your wellness practice. You can already picture how it will serve your patients better, create more revenue streams, and elevate your brand. But what if you're not as ready as you think you are? Kendall shares a hard-won lesson from her own experience: "If you're adding a new modality, complete new modality to your team that you've never had before, you should hire someone who is very experienced in that modality." This wisdom came after jumping in too soon with aesthetics, driven by good intentions but lacking the crucial preparation needed for success. The hosts walk through their expansion journeys—the failures and the wins. From adding aesthetics right before COVID to Anna's recent massage therapy expansion, they reveal the hidden complexities most practice owners don't anticipate. As Anna reflects on adding massage: "I don't think I realized how little I know about massage until I hired or added it to the practice." The conversation covers the essential steps often missed: understanding overhead costs, testing services before launch, practicing with new modalities, and ensuring brand alignment. Kendall emphasizes starting with the why: "What problem is it solving for your clients? Is it in alignment with your brand? Is there a demand for it?" If you're considering adding a new service or modality, this episode could save you thousands of dollars and months of frustration. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    29 min

  7. 10/14/2025

    When You Know It's Not Working: Navigating Employee Transitions with Integrity

    Every practice owner faces this moment: you've hired someone, gone through training, implemented performance plans, and yet deep down you know it's not going to work out. The question isn't if this relationship will end, but when and how. Anna and Kendall tackle this uncomfortable reality head-on, sharing hard-won insights about recognizing when a team member isn't the right fit. As Anna reflects, "Sometimes a hire isn't just about the skill set of bringing somebody on board. It's actually about the growth of the team and the growth of us as leaders as well, through that experience." The hosts reveal the early warning signs they've learned to recognize, from scheduling issues to energy shifts that signal an employee doesn't have "two feet in." Kendall emphasizes a critical lesson: "Always listen to your gut... I catch myself and I have to remind myself, Kendall, you think that you're listening to your gut all the time. But why did you make this decision?" The conversation includes specific strategies for documentation, conducting termination meetings, and deciding when to act versus when to wait. Both hosts balance compassion with business reality while always prioritizing patient care and team wellbeing. If you've ever lost sleep over an employee situation, this episode offers the guidance and validation you need. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    29 min

  8. 09/16/2025

    Informed Consent Unpacked: Navigating Patient Communication in Wellness Practices

    In this important episode, Anna and Kendall discuss the critical topic of informed consent in wellness practices, sparked by Anna's recent hospital experience with her son's appendectomy. The conversation reveals significant gaps in how alternative healthcare providers approach patient communication compared to traditional medical settings. Anna reflects on her hospital experience: "It didn't feel threatening. I didn't feel afraid. I felt safe and I felt seen. And I think that those are huge takeaways." This contrasts sharply with the challenges she's faced implementing informed consent in her acupuncture clinic. The hosts discuss the resistance many practitioners have to providing detailed informed consent, with Anna noting that "they were terrified that the patients would get up and walk out of the treatment room the minute that they said that there might be a side effect of needling or cupping or gua sha." Kendall emphasizes the importance of proper training and systems: "We do have to audit charts... we can put these protocols in place, but the reality is that it's not universal across the board." This episode provides valuable insights for wellness practice owners looking to implement proper informed consent protocols, emphasizing that transparency builds rather than diminishes trust with patients. Get all the links, resources and show notes here: https://wellnesscentercreators.com Listen to The Authority Plan Insider (https://theauthorityplan.com), a mini-series that will guide you through a simple system that will help you create a podcast that really delivers, that creates the impact that you want to make and lets you be in the driver's seat. And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

    21 min
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Ratings & Reviews

5
out of 5
12 Ratings

About

Health and wellness providers know that better patient outcomes require a whole person multidisciplinary approach that they just can't provide on our own. That's why host Kendall Hagensen started the Wellness Center Creators podcast. Every week she brings you interviews with experts, tips, tricks, secrets, resources, systems, and solutions, so that you don't have to reinvent the wheel when creating your wellness center.Kendall is a somatic psychotherapist turned multidisciplinary clinic owner and business coach, and she has dedicated her professional life to helping people live in their truth and work in a way that feeds their soul and still allows them to feed their family.She believes in empowering health and wellness professionals to create the collaborative, integrated wellness practices they have always dreamed of. That's why she’s here with this podcast bringing ideas, information, and guests that can help you find WELLlth in life and business.Sponsored by Jane.app

Information

  • Creator
    Kendall Hagensen
  • Years Active
    2022 - 2025
  • Episodes
    136
  • Rating
    Clean
  • Copyright
    © 2026 null All Rights Reserved.
  • Show Website
    Wellness Center Creators