Wellness Center Creators Kendall Hagensen

In this episode, I talk with Jenn Collins, an experienced acupuncturist and founder of a virtual reception company, about the importance of virtual services for healthcare practitioners. We discuss how it can help acupuncturists and chiropractors improve their practices.

“A lot of people don't realize how significant it is until it starts happening for them. And they're like, oh my goodness, my business is really grown just because we answered the phone.” - Jenn Collins

Jenn has been an acupuncturist in Oregon for over 20 years. She also runs a virtual reception firm specializing in phone coverage, appointments, and admin support for acupuncturists and chiropractors. With her extensive field experience, Jenn understands the management challenges practitioners face.

Our conversation explores Jenn’s organic transition into the virtual reception business. She shares how she hired her previous receptionist remotely after realizing the potential of cloud-based apps like Jane. This sparked the launch of her virtual reception company Acu-Hub, which now assists numerous practitioners nationwide.

We discuss the ideal scenario for practitioners to benefit from virtual reception. Jenn highlights that busy solo practitioners seeing 30-40 weekly clients struggle to afford full-time in-person reception. Her services offer a cost-effective solution, allowing practitioners to focus on quality care.

This episode is perfect for acupuncturists and chiropractors seeking to streamline operations and reduce admin burdens. Jenn provides valuable insights on how virtual reception can enhance efficiency and productivity, whether practitioners have an office manager or need a new receptionist.

Jenn offers a free 30-minute call for acupuncturists and chiropractors to explore the benefits of virtual reception. Jenn has also expanded her services through Chiro-Hub to further support chiropractors.

Tune in to discover how Jenn Collins’ virtual reception services can revolutionize acupuncture and chiropractic practices! Contact Jenn to improve efficiency, client experiences, and your ability to provide exceptional care.

Get all the links, resources, and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it!

If you're feeling frustrated and overwhelmed by the high turnover rate of massage therapists in your clinic, constantly having to recruit and train new staff, only to have them leave after a short time, then you are not alone! Despite your efforts, you may find that your current hiring and management strategies are failing to create a stable and committed team. Instead of experiencing a successful clinic, you are faced with the ongoing challenge of finding and retaining quality therapists, hindering your ability to provide consistent and reliable services to your clients.
“Being a business owner means facing challenges that test your capacity for stress, resilience, and planning. It's not always talked about, but these tests determine whether we'll succeed long-term.” - Kelly Cabrera

In this episode, you will be able to:
- Master the art of running a successful massage practice to boost your clinic's profitability.
- Improve your communication skills to enhance client satisfaction and loyalty.
- Learn effective hiring and management strategies to build and maintain a team of skilled massage therapists.
- Explore different compensation structures for massage therapists to foster motivation and retention in your team.
- And more!

Get all the links, resources, and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it!

Do you want to overcome your hesitations and fears about marketing your healthcare services, and attract clients and build a thriving practice? Are you searching for genuine, generous, and effective marketing strategies that don't make you feel uncomfortable? Look no further! In this episode, Michelle Grasek will share marketing solutions to achieving the outcome you desire – creating a successful healthcare practice that feels authentic and impactful.

“Think of your marketing as sharing information with real life people in your local area. You're just letting the people who need you know that you exist.” - Michelle Grasek

Get all the links, resources, and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it!

With a passion for helping others succeed, Ildi Arlette is an accomplished expert in the field of leadership and team development for medical aesthetics clinics and Med Spas. With over 20 years of experience, Ildi has worked extensively with clinic owners and healthcare professionals, helping them build strong teams, retain patients, and drive rapid and sustainable growth for their clinics.

“Internal marketing is where the money is at. It's about the actions, behaviors, and systems in your clinic that make your patients feel welcome, known, seen, heard, and felt.” - Ildi Arlette

Today we chat about her proven RCI framework which focuses on the importance of self-awareness, team dynamics, and goal-oriented strategies. Listen in and understand the unique challenges faced by clinic owners, such as balancing roles as healthcare professionals and entrepreneurs. Ildi's expertise and insights have made her a sought-after speaker and consultant in the industry, providing valuable guidance and practical solutions for clinic owners to achieve success in the competitive medical aesthetics landscape.

“Know yourself, know your team, and then work towards the goal. Self-awareness and leveraging the power of your team are competitive advantages in achieving success in your clinic.” - Ildi Arlette

Get all the links, resources, and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it!

Nicole McCance is a retired psychologist who has transitioned into a business coach specializing in helping psychotherapists scale their practices quickly. With an impressive track record, Nicole successfully grew her own group practice to include 55 therapists and achieved a revenue in the multiple seven figures. Her journey began with a personal experience of burnout and income limitations, which motivated her to systemize her practice and establish a solid foundation before expanding. Through trial and error, Nicole learned the importance of building strong systems, hiring the right team members, and implementing effective digital marketing strategies.

"Systems will set you free. Systemize every aspect of your practice, from onboarding to marketing, to create consistency, efficiency, and success." - Nicole McCance

Now, as a full-time business coach, Nicole is passionate about sharing her expertise and empowering therapists to overcome challenges, streamline their operations, and achieve efficient growth in their therapy practices. With her guidance, therapists can benefit from her proven strategies and experience increased success in their professional endeavors.

Get all the links, resources, and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it!

Do you want to establish strong patient-provider relationships and foster trust in healthcare? Are you searching for effective communication strategies to enhance your interactions with patients? Listen in as Dr. Josh Satterlee reveals solutions that will help you achieve this desired outcome. Discover how to cultivate improved patient-provider relationships and build trust in healthcare, ultimately leading to a more positive healthcare experience for all involved.

If we can establish trust with our patients, empathy is like a cherry on top. - Dr. Josh Satterlee

In this episode, you will be able to:

- Discover the crucial role of trust in healthcare for building strong patient-provider relationships.
- Master effective communication strategies to enhance patient understanding and satisfaction.
- Learn a four-step framework for powerful communication in healthcare, resulting in improved patient outcomes.
- Understand the importance of tailoring communication methods to match individual patient preferences and promote better engagement.
- Explore the benefits of using two-way texting as a primary means of communication in healthcare, utilizing technology to optimize patient-provider interactions.

Dr. Josh Satterlee’s dedication to patient communication stems from a personal tragedy, the loss of a friend to a late-stage cancer diagnosis. This heartbreaking event prompted Dr. Satterlee to delve into the role of effective communication and trust in healthcare. Dr. Satterlee emphasizes the importance of preemptive communication strategies, advocating for systems that guide patients through their healthcare journey. By establishing trust from the outset, he aims to enhance patient experiences and foster better healthcare outcomes. With his wealth of knowledge and expertise, Josh offers valuable insights into the significance of trust and effective communication in the healthcare industry.

Get all the links, resources, and show notes here: https://wellnesscentercreators.com

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/

Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it!