53 episodes

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

weWFM Show The weWFM Podcast

    • Business
    • 5.0 • 3 Ratings

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

    Community Builders: Transforming CX and Workforce Management

    Community Builders: Transforming CX and Workforce Management

    In our latest episode, we step into the transformative power of community builders in CX and workforce management. Join us as we uncover how these unsung heroes drive customer experience innovation and enhance team dynamics. Our guest Nate Brown shares invaluable insights and practical strategies that redefine success in today’s competitive landscape.Don’t miss out on this enriching discussion! Whether you’re a CX enthusiast or a workforce strategist, there’s something here for everyone looking to elevate their game.

    • 32 min
    Streamlined WFM: Enable Productivity and Operational Success

    Streamlined WFM: Enable Productivity and Operational Success

    In this episode of the weWFM Show, we are joined by Wayne Mitchell from EE and Graeme Gabriel, a WFO Solution Consultant at NICE.Wayne shares insights from EE's major transformation in workforce management, highlighting the challenges faced and the remarkable outcomes achieved.Graeme discusses common hurdles organizations encounter when implementing WFM solutions and the significant role of AI and automation, including RPA, in modern workforce management.Together, they explore future innovations and offer valuable advice for organizations looking to enhance their workforce management processes. Tune in for an enlightening conversation on optimizing workforce management systems!



    This episode is sponsored by NICE ⁠https://www.wewfm.com/sponsor-nice⁠



    For more information about the case study mentioned in this episode visit:

    https://www.nice.com/resources/ee-expands-workforce-flexibility-and-engagement-with-nice-workforce-management

    • 35 min
    Power of Strategic Planning

    Power of Strategic Planning

    In this episode we speak with Dr. Mark Alpern and together we explore the "Power of Strategic Planning" in workforce management.Join us as Dr. Alpern, co-founder of Cinareo, explores foundational principles of effective planning and addresses the evolution of planning challenges amidst digital transformation.He shares valuable strategies and technological insights that can enhance planning processes and discusses the future trends that will shape workforce management.This episode is a must-listen for anyone from students to seasoned managers eager to refine their planning skills and prepare for future challenges in the field.



    For more information about Cinareo:

    https://www.cinareo.com/

    • 32 min
    Asynchronous Workflows: Blending Worlds for Efficiency

    Asynchronous Workflows: Blending Worlds for Efficiency

    In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems.

    Join us as we dive into the heart of operational efficiency, we explore the evolution of contact centers, the rise of asynchronous work, and the blending of front and back office operations.

    Unpack the future of back office work, including the transformative role of AI and machine learning. With expert insights and practical advice, this episode is a must-listen for business leaders looking to streamline their operations and embrace innovation.



    This episode is sponsored by NICE https://www.wewfm.com/sponsor-nice

    • 42 min
    Alec's Backstage Pass to WFM Innovations

    Alec's Backstage Pass to WFM Innovations

    Step behind the curtain with Alec as he shares the unfiltered scoop on the WFM world's latest hits and misses.From the echo of AI in every corner to the cloud's rising chart-toppers and the mixed reviews on remote work arrangements, Alec breaks it down with the ease of a musical producer mixing tracks. He offers a deep dive into the dynamics of workforce management technologies, the intricate process of harnessing data for business insights, and the strategic advantages of cloud adoption for organizations looking to stay ahead in the digital era.This episode is packed with straightforward discussions aimed at those eager to stay in tune with the evolving landscape of work and technology.Don't miss out on this opportunity to sync up with the future of the tech industry.

    • 30 min
    Chaos to Clarity: Navigating Workforce Challenges

    Chaos to Clarity: Navigating Workforce Challenges

    Join us for a compelling episode with a Workforce Management expert Irina Mateeva, Founder of RightWFM. Irina discusses her global journey in transforming WFM chaos into efficient, people-centric operations. She shares insights on addressing workforce management challenges, optimizing resources, and balancing operational efficiency with employee well-being. This episode is essential for anyone in workforce planning, offering practical solutions for today's challenging business environments.

    • 32 min

Customer Reviews

5.0 out of 5
3 Ratings

3 Ratings

Rbigd ,

Long Overdue look at WFM

This is something I have looked for for a long time. Workforce Management is one of the least studied disciplines in Business. Doug Casterson has written a good portion of the articles that formed my foundational knowledge of Workforce. Looking forward to conversations with Ger Koole and other standouts in the field!

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