weWFM Show

weWFM
  • 5.0 (3)
  • MANAGEMENT
  • UPDATED BIWEEKLY
weWFM Show

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

  1. AUG 15

    Integrating for Impact: Enhancing WFM with Seamless Connections

    In this episode of the weWFM Show, we welcome two experts in the field of workforce management: Mark Gill, a Solutions Sales Executive at NICE, and Doug Shaulis, a WFM Administrator at PayPal. Together, they will explore the pivotal role of integrations in WFM systems, examining how seamless connectivity can drive operational efficiency, enhance user experience, and support the complex needs of a global workforce.

    47 min

  2. JUN 20

    Community Builders: Transforming CX and Workforce Management

    In our latest episode, we step into the transformative power of community builders in CX and workforce management. Join us as we uncover how these unsung heroes drive customer experience innovation and enhance team dynamics. Our guest Nate Brown shares invaluable insights and practical strategies that redefine success in today’s competitive landscape.Don’t miss out on this enriching discussion! Whether you’re a CX enthusiast or a workforce strategist, there’s something here for everyone looking to elevate their game.

    32 min

  3. JUN 2

    Streamlined WFM: Enable Productivity and Operational Success

    In this episode of the weWFM Show, we are joined by Wayne Mitchell from EE and Graeme Gabriel, a WFO Solution Consultant at NICE.Wayne shares insights from EE's major transformation in workforce management, highlighting the challenges faced and the remarkable outcomes achieved.Graeme discusses common hurdles organizations encounter when implementing WFM solutions and the significant role of AI and automation, including RPA, in modern workforce management.Together, they explore future innovations and offer valuable advice for organizations looking to enhance their workforce management processes. Tune in for an enlightening conversation on optimizing workforce management systems! This episode is sponsored by NICE ⁠https://www.wewfm.com/sponsor-nice⁠ For more information about the case study mentioned in this episode visit: https://www.nice.com/resources/ee-expands-workforce-flexibility-and-engagement-with-nice-workforce-management

    35 min

  4. MAY 9

    Power of Strategic Planning

    In this episode we speak with Dr. Mark Alpern and together we explore the "Power of Strategic Planning" in workforce management.Join us as Dr. Alpern, co-founder of Cinareo, explores foundational principles of effective planning and addresses the evolution of planning challenges amidst digital transformation.He shares valuable strategies and technological insights that can enhance planning processes and discusses the future trends that will shape workforce management.This episode is a must-listen for anyone from students to seasoned managers eager to refine their planning skills and prepare for future challenges in the field. For more information about Cinareo: https://www.cinareo.com/

    33 min

  5. MAR 17

    Asynchronous Workflows: Blending Worlds for Efficiency

    In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems. Join us as we dive into the heart of operational efficiency, we explore the evolution of contact centers, the rise of asynchronous work, and the blending of front and back office operations. Unpack the future of back office work, including the transformative role of AI and machine learning. With expert insights and practical advice, this episode is a must-listen for business leaders looking to streamline their operations and embrace innovation. This episode is sponsored by NICE https://www.wewfm.com/sponsor-nice

    42 min

  6. FEB 27

    Alec's Backstage Pass to WFM Innovations

    Step behind the curtain with Alec as he shares the unfiltered scoop on the WFM world's latest hits and misses.From the echo of AI in every corner to the cloud's rising chart-toppers and the mixed reviews on remote work arrangements, Alec breaks it down with the ease of a musical producer mixing tracks. He offers a deep dive into the dynamics of workforce management technologies, the intricate process of harnessing data for business insights, and the strategic advantages of cloud adoption for organizations looking to stay ahead in the digital era.This episode is packed with straightforward discussions aimed at those eager to stay in tune with the evolving landscape of work and technology.Don't miss out on this opportunity to sync up with the future of the tech industry.

    30 min

  7. JAN 30

    Chaos to Clarity: Navigating Workforce Challenges

    Join us for a compelling episode with a Workforce Management expert Irina Mateeva, Founder of RightWFM. Irina discusses her global journey in transforming WFM chaos into efficient, people-centric operations. She shares insights on addressing workforce management challenges, optimizing resources, and balancing operational efficiency with employee well-being. This episode is essential for anyone in workforce planning, offering practical solutions for today's challenging business environments.

    33 min

  8. JAN 13

    A Journey of Learning and Leadership

    Explore the transformative journey of a call center expert over three decades in this podcast with Mark Williams. The guest shares insights from starting as an agent to becoming a senior manager, emphasizing the importance of diverse skills, empathy, and adaptability in workforce management. He discusses the critical aspects of leading teams, addressing challenges, and balancing customer and employee needs. This episode offers valuable lessons for anyone in the call center industry or in leadership roles, revealing the nuances of career growth and effective team management.

    36 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

Information

  • Creator
    weWFM
  • Years Active
    2022 - 2024
  • Episodes
    54
  • Rating
    Clean
  • Copyright
    © weWFM
  • Show Website
    weWFM Show

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