When AI Gets It Wrong: Liability Risks from Chatbots and the Moffatt v. Air Canada Decision

In this episode of the Reminger Report Podcast on Emerging Technologies, attorneys Zachary B. Pyers and Kenton Steele analyze the Canadian case Moffatt v. Air Canada, where an airline chatbot provided inaccurate bereavement fare information, ultimately leading to liability. Although non-binding in the United States, the decision offers a meaningful framework for evaluating legal exposure tied to AI-driven customer interactions.

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