Tame the Mobile Beast

Airship
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Mastering mobile experience is a beast. We’re here to help. Welcome to Tame the Mobile Beast. This show contains everything you need to capture customer value, whether it’s in the app, on the web, or everywhere in between. Join Airship CMO Tom Butta as he talks to leading experts in product and marketing. In each episode you’ll hear their strategies and tactics for creating impeccable in-app experiences and leveraging the outside-the-app environment to engage customers across channels. Tame the Mobile Beast. Brought to you by the team at Airship.

  1. Nick Law on Breaking Down Silos and Fostering Creative Collaboration

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    Nick Law on Breaking Down Silos and Fostering Creative Collaboration

    On this episode of Tame the Mobile Beast, host Tom Butta dives deep into the challenges of breaking down business silos and fostering creativity with Nick Law, Creative Chairperson at Accenture Song.  Throughout their conversation, Nick and Tom explore the importance of aligning what matters to customers with what drives profitability for the business. Nick argues that “ You're not making business decisions separate from what's good for the customer, and you're also not making  customer decisions that aren't gonna be good for business.” Together, they emphasize that a unified approach not only fosters a more cohesive customer experiencem, but also strengthens the organization as a whole. Nick points out that while operating in silos is a natural step of scaling your organization, it can create costly inefficiencies and jeapordizies a collaboration that is rooted in shared vision and principles.  Drawing on real-world examples from his own career, Nick reflects on how businesses can adapt to technological advancements without sacrificing empathy and creativity. Ultimately, he urges organizations to remember that technology should enhance, not replace, the nuanced human judgment that’s essential for delivering exceptional customer experiences. — Guest Quote " The hardest thing is to reverse engineer everything from your customer. Now, it doesn't mean by the way that we surrender to everything the customer wants, but don't run a business. We're always a business. But what you need to align is what's relevant for the customer with what's gonna make you money. There’s an overlap there. It's not a silo. You're not making business decisions separate from what's good for the customer, and you're also not making customer decisions that aren't gonna be good for business. So that's the trick.” – Nick Law — Time Stamps  00:53 Introducing Nick Law and the Beast of the Week 01:17 Understanding business silos 02:56 The importance of collaboration in creativity 06:45 Designing effective collaborations 12:46 The role of vision in breaking down silos 18:50 Principles vs. practices in creative work 23:13 Leadership and vision in organizations 26:14 Customer-centric business strategies 29:17 Balancing systematic and empathetic thinking 38:45 The future of creativity and AI 44:59 Rapid Fire Questions — Links Connect with Nick Law on LinkedInCheck out Accenture SongConnect with Tom Butta on LinkedInCheck out the Airship Website

    48 phút
  2. How OneFootball's VP of Product Management is Creating a Unified Digital Fan Experience

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    How OneFootball's VP of Product Management is Creating a Unified Digital Fan Experience

    In this episode of Tame the Mobile Beast, Tom Butta is joined by Pietro Lambert, Vice President of Product Management at OneFootball, to talk about how the platform is delivering a unified fan experience to its 100M+ users. Throughout their conversation, Tom & Pietro cover the strategies OneFootball utilizes in creating a seamless and engaging fan experience across both web and mobile. Pietro highlights the evolution of the platform from a basic score app to the robust digital ecosystem it is today. Their goal? To be the one stop shop for anything a football fan needs, from merch and tickets to highlights and news stories. A key part of Pietro’s approach to staying close to OneFootball’s user base is what he calls “Breakfast Club,” his daily routine where he and the team review user feedback from real reviews. This live engagement not only helps his team quickly identify and address user issues, but also serves a more holistic purpose by truly connecting the team with their users. The discussion also touches on the importance of having a clear mission and aligning the entire organization behind it. Rather than prescribing solutions and building a “Feature Factory,” Pietro empowers his team to tackle the right problems, encouraging innovation and accountability. This approach ensures OneFootball stays ahead in delivering standout fan experiences. — Guest Quote "If you are close to the user and really understand what they want, you really create something that is meaningful for them. And they come back because you are delivering against that promise." – Pietro Lambert — Time Stamps  00:53 Meet Pietro Lambert from OneFootball 01:06 OneFootball’s Goals 02:02 The Beast of the Week: Disjointed Fan Experience 03:13 Creating a seamless user experience 04:45 Building a one-stop shop for football fans 08:03 Engaging users with native experiences 14:38 Driving user engagement with notifications 17:30 Understanding and engaging your user base 19:56 Balancing user needs and business goals 21:29 Importance of a clear mission 25:50 Tracking metrics and user engagement 30:00 Community moderation and user interaction 31:14 Empowering the product team 33:43 Rapid Fire Questions — Links Connect with Pietro Lambert on LinkedInCheck out OneFootballConnect with Tom Butta on LinkedInCheck out the Airship Website

    38 phút
  3. Shama Hyder and Zen Media on Driving Customer Confidence

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    Shama Hyder and Zen Media on Driving Customer Confidence

    In this episode of Tame the Mobile Beast, Tom Butta discusses customer confidence and present-mindedness with Shama Hyder, CEO of Zen Media. Their conversation touches on a multitude of topics including how customer expectations continually rise due to leading brands, how organizations need to balance future planning with current opportunities, and the importance of strong leadership between agencies and internal teams. Shama Hyder kicks off the conversation by sharing the exciting news of Zen Media's acquisition of Sevans PR, marking a significant expansion on the West Coast. As a seasoned agency leader, Shama highlights the importance of strong leadership and cohesive teamwork between agencies and internal teams. She advocates for creating unique, co-created experiences that resonate with clients seeking innovative solutions.  With current customer expectations skyrocketing, Tom & Shama emphasize that all brands need to step it up, regardless of the industry they’re operating in. It doesn’t matter if your direct competitors are behind you because leading brands such as Apple, Amazon, and Uber are the ones setting the standards.  Shama views herself as a “now-ist” and explains that organizations are too often focused on innovations years away when they should be implementing today’s technology to beat their competitors. She shares her insights on harnessing AI to streamline workflows, but only after laying a solid foundation. — Guest Quote "Customer confidence is something that in the past was given, and then you had to lose it. And now it starts almost at zero or negative, and you have to prove that you have confidence and you are trustworthy." – Shama Hyder — Time Stamps  00:46 Meet Shama Hyder and Zen Media 01:19 Zen Media's recent acquisition 02:30 Beast of the Week: Customer Confidence 04:06 The importance of perception and experience 07:37 Trust and transparency in branding 13:28 The role of technology and data 16:54 Balancing now and next in strategy 20:06 Insights on leadership and agency collaboration 25:54 The mobile consumer and future trends 29:07 Rapid Fire Questions — Links Connect with Shama Hyder on LinkedInCheck out Zen MediaConnect with Tom Butta on LinkedInCheck out the Airship Website

    32 phút
  4. How Harvest Hosts' CEO is Building Communities on the Open Road

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    How Harvest Hosts' CEO is Building Communities on the Open Road

    In this episode of Tame the Mobile Beast, Tom Butta is joined by Joel Holland, CEO of Harvest Hosts, a membership program that offers RVers unique places to overnight camp across the United States and Canada. Joel shares what inspired him to enter the space, what strategies he has leveraged to grow the community, and key lessons he has had on his entrepreneurial journey.  Harvest Hosts was originally founded by Don and Kim Greene in 2010, and once Joel discovered the service, he saw the opportunity to supercharge a loyal customer base with user-friendly technology and expanded locations. So in 2018, he purchased Harvest Hosts and got to work.  Fast forward to today, Joel and the team have grown the platform to over 9,000 unique locations with over 260,000 members. The conversation explores the keys to this continued success, including a large emphasis on consistently across platforms, which he Joel terms “web-app parity.” Through this strategy, friction and mental burden have been reduced to make booking a stay as simple as possible.   As the episode continues, Joel shares valuable lessons he’s gained throughout his entrepreneurial journey. He underscores the benefits of acquiring and scaling businesses with proven product-market fit, the necessity of strategic advertising, and the importance of building a strong team. Looking to the future, Joel outlines plans to expand Harvest Hosts' appeal without compromising its unique offerings by incorporating more community-driven features.  — Guest Quote "Our users really didn't appreciate the disjointed experience. And we're always trying to make things easier, not harder. And so web-app parity was the easiest way to take the mental load off the user.” – Joel Holland — Time Stamps  00:46 Meet Joel Holland, CEO of Harvest Hosts 01:39 The rise of adventuring and RV travel 04:45 Harvest Hosts: unique overnight experiences 10:15 Web and app parity for seamless experience 13:34 Joel Holland's journey to Harvest Hosts 18:08 Navigating outsider perspectives 18:28 Effective survey methods 19:01 In-app feedback strategies 21:40 Success stories and growth 22:46 Marketing and advertising insights 24:39 Referral programs and influencers 27:32 Lessons from a CEO 31:26 Rapid fire questions — Links Connect with Joel Holland on LinkedInCheck out Harvest HostsConnect with Tom Butta on LinkedInCheck out the Airship Website

    37 phút
  5. Rinse's Co-Founder & CEO on Elevating Customer Experience by Focusing on Strategic Growth

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    Rinse's Co-Founder & CEO on Elevating Customer Experience by Focusing on Strategic Growth

    In this episode of Tame the Mobile Beast, host Tom Butta sits down with Ajay Prakash, Co-Founder and CEO of Rinse, the #1 delivery app for laundry and dry cleaning services. Founded in 2013, Rinse has been taming the laundry beast through innovative technology working hand in hand with operational excellence.  Ajay shares why he set out to plant his flag in this space with his friend and Co-Founder James Joun, including how Rinse solves every pain point in the laundering process and how the type of culture they have created has led to their success.  A simple concept, Rinse creates a seamless pickup and delivery service catering to busy professionals. You’ll hear Ajay credit some of the company’s success to its sophisticated technology infrastructure, which helps manage the “death by 1,000 cuts” of the traditional laundry experience. Additionally, the Rinse team has consistently removed friction from their customer experience through the combination of an advanced SMS system, a clean web experience and a powerfully simple mobile app.  On the culture side of things, Ajay points out a few of the pillars the team strives to embody. His sophisticated understanding of the founder of experience offers great advice for aspiring entrepreneurs, including their decision to  scale slowly to ensure they could healthily sustain long-term operations and elevate customer experiences. — Guest Quote "As opposed to worrying about the number of customers that come through the door, worry about when they come through the door, how do you make sure they have an amazing experience?" – Ajay Prakash — Time Stamps 00:28 Meet Ajay Prakash 01:15 Rinse's Origin Story 04:21 Creating a Seamless Customer Experience 07:01 The Role of Technology in Rinse's Success 10:45 Building a Strong Company Culture 13:00 Strategic Growth and Operational Excellence 17:11 Scaling the Business Nationwide 20:02 Scaling and Supporting Cleaners with Rinse 22:40 Investing in the Face of the Brand 24:57 Advanced Technology 28:06 Advice for Aspiring Entrepreneurs 31:44 Rapid Fire Questions — Links Connect with Ajay Prakash on LinkedInCheck out RinseConnect with Tom Butta on LinkedInCheck out the Airship Website

    37 phút
  6. How Headway Supercharges Microlearning with Empathy-Based Onboarding

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    How Headway Supercharges Microlearning with Empathy-Based Onboarding

    In this episode of Tame the Mobile Beast, Tom is joined by Yeva Koldovska, Product Manager at Headway, one of the world’s fastest-growing companies in edtech. Their conversation focuses on creating user-centric onboarding experiences, which the Headway team calls “empathy-based onboarding.” The idea behind Empathy-Based Onboarding is simple, but powerful. By tailoring onboarding flows to meet individual users’ needs and emphasizing that their voice matters, you are able to bridge the gap between quantifiable business objectives and subjective user experiences. Yeva emphasizes that her team has seen significant boosts in conversion rates with each  empathetic onboarding question they have added to the flow.  Additionally, Tom and Yeva address how Headway tackles the challenge of self-development through their innovative approach of microlearning. Each of their products offer bite-sized, digestible pieces of information designed to be consumed during short breaks, making lifelong learning more accessible. Ultimately, the team is hoping their approach will also combat ‘doomscrolling’ to enhance their users’ lives through meaningful learning.  — Guest Quote "You want to make your onboarding flow a pleasant experience for your users, [but] you [also] have your business goals. There is actually a way to transcend this dichotomy. And that's what we call Empathy-Based Onboarding.”  – Yeva Koldovska — Time Stamps  00:48 Meet Yeva Koldovska 01:27 The Beast of Self-Development 03:58 A new approach to microlearning 08:11 The start of the customer journey 10:19 What is Empathy-Based Onboarding? 21:36 Expanding microlearning through Nibble 25:22 Exploring Headway for Business and B2B solutions 26:17 Addressing future challenges, including tackling doomscrolling 27:49 Rapid-fire questions  — Links Connect with Yeva Koldovska on LinkedInCheck out HeadwayConnect with Tom Butta on LinkedInCheck out the Airship Website

    31 phút
  7. Twilio's CMO on Mastering Cross-Channel Orchestration

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    Twilio's CMO on Mastering Cross-Channel Orchestration

    In this episode of 'Tame the Mobile Beast,' Tom Butta hosts Chris Koehler, Chief Marketing Officer of Twilio, in a discussion about the intricacies of orchestrating seamless customer experiences across multiple channels.  Chris highlights the complex challenge brands face in integrating new technologies, evolving user needs, and vast data streams, emphasizing that creating cohesive and delightful customer journeys requires more than just advanced technology—it calls for strong internal alignment and a well-thought-out strategy. The conversation underscores the importance of viewing customer experience as a holistic journey rather than a series of isolated interactions, warning that disjointed experiences across touchpoints can undermine customer satisfaction and brand loyalty. Additionally, the conversation would not be complete without touching on the potential of AI, specifically how it can be leveraged to enable personalization at scale. By leveraging a unified data profile and activating it across communication channels, AI can generate more relevant content, offers, and experiences. However, he cautions that success hinges on a deliberate strategy to avoid pitfalls like poor AI management, which could lead to negative customer experiences and increased skepticism.  Finally, Chris shares his insights on balancing the digital and human elements in customer interactions and the future impact of AI on marketing and customer experience strategies. His advice underscores the importance of creating value-driven and efficient customer journeys that are deeply rooted in rich, contextual data. — Guest Quote "There's so many different ways to interact with your customers across your brand. Keeping that consistent, contextual experience - it's just really, really hard. And there's very few brands that are doing this.”  – Chris Koehler — Time Stamps  01:01 Meet Chris Koehler, CMO of Twilio 01:35 Beast of the Week: Customer Journey Irchestration 02:45 The challenge of consistent customer experience 03:49 The role of technology and organizational challenges 09:53 The importance of data in customer experience 12:04 AI: The future of personalization at scale 20:16 Rapid Fire Questions — Links Connect with Chris Koehler on LinkedInCheck out TwilioConnect with Tom Butta on LinkedInCheck out the Airship Website

    24 phút
  8. Why Adam Nash and Daffy are Transforming How We Approach Charity

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    Why Adam Nash and Daffy are Transforming How We Approach Charity

    In this episode of 'Tame the Mobile Beast,' host Tom Butta sits down with Adam Nash, CEO and Co-founder of Daffy, to delve into the inspiration and growth behind this innovative financial platform aimed at enhancing charitable giving.  Adam reveals how Daffy is reimagining philanthropy by tackling two critical challenges that often prevent people from giving: financial uncertainty and choice paralysis. By allowing users to set aside money for charitable causes proactively, Daffy makes it easier for people to meet their philanthropic goals without the usual stress and guilt associated with last minute charitable contributions.  The conversation also touches on the emotional connections people have with their charitable activities, emphasizing how understanding these human insights can considerably improve product design and user experience. Adam’s broader vision for Daffy extends beyond a simple donation platform. He sees it as a communal space where individuals can connect, inspire each other, and amplify their collective impact. For anyone interested in the intersection of technology, personal finance, and philanthropy, this episode offers a rich exploration of how modern solutions can make giving both simpler and more meaningful. — Guest Quote “ 60M [American] households give to charity every year. It's more than half a trillion dollars a year, about 2% of GDP. And yet it had been underinvested in because really people just focused on the act of donating versus the more fundamental goal people had. And so we really started tackling this idea of what if we built an app like that, used all this modern technology, all these capabilities, and made it very easy for people to automatically put aside money every month so that when they want to give, they have that money.” – Adam Nash — Time Stamps  01:07 Meet Adam Nash, CEO of Daffy 01:39 The concept of giving and Daffy's mission 05:47 The birth of Daffy 08:24 Designing for human emotions 10:57 The role of technology in giving 15:29 The story behind Daffy's name 18:12 Adam Nash's personal journey and passion 23:11 Connecting people through giving 25:57 How to amplify impact 29:05 Understanding and engaging members 33:14 The power of early evangelists 37:56 Rapid Fire Questions — Links Connect with Adam Nash on LinkedInCheck out DaffyConnect with Tom Butta on LinkedInCheck out the Airship Website

    42 phút
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Giới Thiệu

Mastering mobile experience is a beast. We’re here to help. Welcome to Tame the Mobile Beast. This show contains everything you need to capture customer value, whether it’s in the app, on the web, or everywhere in between. Join Airship CMO Tom Butta as he talks to leading experts in product and marketing. In each episode you’ll hear their strategies and tactics for creating impeccable in-app experiences and leveraging the outside-the-app environment to engage customers across channels. Tame the Mobile Beast. Brought to you by the team at Airship.

Thông Tin

  • Nhà sáng tạo
    Airship
  • Năm hoạt động
    2022 - 2025
  • Tập
    38
  • Xếp hạng
    Sạch
  • Bản quyền
    © Airship
  • Trang web chương trình
    Tame the Mobile Beast