Why being data-driven is key to proactive customer success | With Philipp Wolf of Custify

How to empower your customer success team to improve customer experience.

In this week’s episode, join special guest Philipp Wolf, Founder of Custify, and our host Claudiu Murariu, CEO and Co-Founder of InnerTrends, as they dive into proactive customer success. 

Here’s what they talk about:

1. What is Proactive Customer Success?
2. Defining the customer in a B2B environment
3. What data your customer success team needs
4. Setting yourself up for success with implementation
5. Avoiding disaster during implementation