Why Every AI Company Needs Forward Deployed Engineers | Why You Cannot Build Vertical AI Without Living at the Customer | The 10X Deployment Unlock Nobody Talks About | Pablo Palafox on Building Happy Robot from $0 to Millions in 2 Years

The forward deployed engineer model took Happy Robot from zero to millions in revenue in under 2 years.

In this episode, Pablo Palafox reveals exactly how to implement Palantir's FDE motion at a startup - including when to use it, who to hire, and the costly mistakes to avoid. Learn why embedding engineers directly with customers beats traditional sales approaches for complex AI products.

Pablo Palafox is the co-founder and CEO of Happy Robot, the AI-native operating system for supply chain and logistics. Prior to Happy Robot, Pablo completed his PhD in computer science and deep learning. Happy Robot has raised over $60M from investors including a16z, YC, and Base10, and serves enterprise customers like DHL.

In Today's Episode We Discuss:
02:01 - When the CEO realizes they're actually the company's first FDE
05:13 - Why embedding with customers beats having a sales pitch
09:01 - Stop trying to copy Palantir - build your own FDE playbook
13:25 - The critical difference between FDEs and deployment strategists
17:19 - How Discord servers led to billion-dollar freight broker clients
21:33 - FDEs must become industry insiders, not just tech experts
25:46 - When NOT to use the forward deployed engineer model
30:55 - The FDE hiring secret: Look for "nerds who can sell"
36:35 - Why FDEs need 1-2% equity vs 0.1-0.5% for regular engineers
41:49 - An FDE's day: 80% building, 20% with customers onsite
47:00 - The $30K to $3M expansion playbook for FDE accounts
52:10 - Building FDE "pods" for vertical specialization
56:27 - Why waiting to verticalize FDEs was their biggest mistake
59:19 - The 10X deployment accelerator most startups forget
62:00 - Why FDEs will soon build entire vertical products autonomously
64:58 - When to transition from "things that don't scale" to scale
67:11 - The one place every vertical AI founder must go immediately