26 episodes

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?

We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.

Hosted by: Marina Terteryan

Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else.

Like what you hear? Please subscribe, rate, and review us!

Why Service Design Thinking Why Service Design Thinking

    • Business
    • 4.7 • 47 Ratings

Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?

We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.

Hosted by: Marina Terteryan

Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else.

Like what you hear? Please subscribe, rate, and review us!

    Creating Culture with Claus Raasted | # 21

    Creating Culture with Claus Raasted | # 21

    Claus Raasted is an experience and behavior designer who creates Live Action Role Play events, where groups of strangers come together to collaborate on co-creating their shared experience. We discuss how to help a group of collaborators become comfortable enough as a team to co-create something great.

    • 30 min
    Developing Confidence as a Designer with Lauren Currie, OBE | #20

    Developing Confidence as a Designer with Lauren Currie, OBE | #20

    Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers. This week's episode features Lauren Currie, OBE, is Head of Design at Good Lab in London and the founder of #UPFRONT - an organization that exists to change confidence.

    Show notes:
    http://www.whyservicedesignthinking.com/podcastepisodes/lauren-currie-developing-confidence-as-a-designer

    • 30 min
    Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

    Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller

    Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Business Development & Operations at the Dubai Design District and she played an instrumental role in developing this human-centered neighborhood.
    Check out the show notes for all references and links.
    ________
    Feedback loops are crucial in service design!
    Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback
    ________
    Love what you hear? Please subscribe, rate, and review us. Each review goes a long way.
    As always, thank you for listening!

    • 33 min
    Service Design in Government and Public Services | Benjamin Taylor

    Service Design in Government and Public Services | Benjamin Taylor

    One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with Benjamin Taylor, who is a consultant in public services. As the founder of RedQuadrant management consultancy and a Chief Executive of the nonprofit Public Service Transformation Academy, Benjamin has a long history of innovating public services.
    Check out the show notes for all references and links.
    ________
    Feedback loops are crucial in service design!
    Please take a moment to share your thoughts about this show at whyservicedesignthinking.com/feedback
    ________
    Love what you hear? Please subscribe, rate, and review us. Each review goes a long way.
    As always, thank you for listening!

    • 35 min
    Turning a Service into an Experience | Paul Bulencea

    Turning a Service into an Experience | Paul Bulencea

    Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul discusses how the economy is shifting from being based on services to being based on experiences and how businesses can beat commoditization by providing memorable experiences.
    Check out the show notes for all references and links.
    ________
    Love what you hear? Please subscribe, rate, and review us! Each review goes a long way!
    Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

    • 36 min
    The Business Case for Service Design | Jod Kaftan of Fjord

    The Business Case for Service Design | Jod Kaftan of Fjord

    Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides valuable insights about how creating meaning can lead to customer loyalty.
    Check out the show notes for all references and links.
    ________
    Love what you hear? Please subscribe, rate, and review us! Each review goes a long way!
    Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.

    • 35 min

Customer Reviews

4.7 out of 5
47 Ratings

47 Ratings

TracyTaylor ,

Great show!

I came across this podcast well after it had gone off the air but I’m still so glad I did. The content is evergreen and I am learning so much already! The episodes are the perfect length and I’m totally hooked. So excited I found it!!!!

Zee Najarian ,

So Valuable!

Love love love this podcast! The information is so valuable, especially for entrepreneurs! Love the guests and all the different viewpoints. Will be using the pointers in my line of work as I design programs for my tribe! Thank you for this wonderful service, the worlds needs it!

JonfromLA ,

Well made podcast!

Thoughtful podcast on a framework that can help anyone create better businesses, processes, and projects for the people they hope to serve.

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