Why You Win

Element Three
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From dealing with complex distribution channels to trying to control a distant customer experience, leaders in mobility manufacturing deal with complexity every day. But then, there are the leaders who are, simply, winning. This is Why You Win, the show hosted by Element Three’s Kyler Mason and John Gough that asks the foremost leaders in the industry to share where they are placing bets and making hard choices that put their businesses in a better position to win.

  1. Steve Tam of ACT Research

    1D AGO

    Steve Tam of ACT Research

    Timing the market is easy in hindsight. Making the right call when the cycle is turning is where most OEMs feel the pressure. In this episode, Kyler Mason and John Gough sit down with Steve Tam, Vice President at ACT Research Co., LLC, to unpack how data, forecasting, and judgment come together in an industry defined by cycles. As a longtime analyst in the commercial vehicle space, Steve explains how ACT collects and synthesizes market data from OEMs, suppliers, and freight markets to help leaders anticipate what's next. Steve shares how macroeconomic forces like consumption, freight demand, regulation, and tariffs shape truck demand, why the industry continues to chase cycles it knows are coming, and how OEMs are thinking about the next inflection points. He also discusses where technologies like alternative fuels and autonomy are making a real impact, where expectations have outpaced reality, and what smart leaders do when the rules keep changing. Listen in for a grounded look at how OEMs and dealers can make better bets when uncertainty is the only constant. Key Takeaways: Use Market Cycles as Signals, Not Surprises: Truck cycles rarely repeat, but they follow familiar patterns that leaders can prepare for if they watch momentum and inflection points closelySeparate Structural Demand from Short-Term Noise: Consumption and freight growth create long-term demand even when short-term shocks distort the marketMake Data a Starting Point, Not the Answer: Strong decisions combine transparent assumptions, good data, and informed judgment rather than blind trust in forecastsTimestamps: (00:00) Meet Steve Tam (01:00) How ACT collects OEM data without crossing antitrust lines (02:48) Turning industry data into forecasts leaders can act on (04:11) What ACT got wrong and right about market shocks like COVID (05:30) Why medium-duty trucks create more stability than Class 8 (06:16) Who really uses truck market data beyond OEMs (08:00) How alternative fuels and freight data changed ACT's strategy (10:30) Why timing matters more than demand in cyclical markets (12:45) What the industry still refuses to learn about overcapacity (15:30) How EPA 2027 regulations drive pre-buy behavior (19:00) Tariffs, uncertainty, and why forecasting is harder than ever (22:48) Making billion-dollar bets with imperfect data (36:07) Which tech trends matter and which ones do not (41:03) The long-term bet Steve Tam would make as a chief strategist

    45 min
  2. Inside Marine’s Retail Ecosystem with Freya Olsen

    JAN 14

    Inside Marine’s Retail Ecosystem with Freya Olsen

    The success of any remarkable boating experience begins not with the engine, but with the dealers who guide the buyer. In this episode, Kyler and John sit down with Freya Olsen, Senior Director of Engagement at the Marine Retailers Association of the Americas (MRAA), to explore how dealers shape the customer experience long before a buyer steps on a boat. After nearly two decades supporting manufacturers through Discover Boating and NMMA, Freya now works directly with dealers, giving her a rare, full-funnel perspective on what truly moves the marine market. Freya shares how consumer expectations, pricing transparency, and category competition shape today’s buyer. She explains why dealer performance has become a defining factor in OEM growth, and how education, certification, and AI tools like Amy are helping retailers serve customers in unpredictable conditions. You’ll hear how MRAA gathers honest dealer feedback, where the ecosystem still experiences friction, and what it takes to create a seamless handoff from awareness to retail. For anyone operating in an OEM, dealer, or B2B2X environment, this conversation surfaces the signals that matter when the market is shifting fast. Key Takeaways: Understand Roles in the Funnel: Knowing when awareness hands off to brand consideration and then to retail improves the customer journeySupport Dealer Education: Practical training for sales, service, and leadership helps new hires transition into the marine industry quicklyTrack Real Dealer Needs: Frequent outreach anchors decisions in actual pain points around staffing, service, and customer retentionTimestamps: (00:00) Meet Freya Olsen (00:54) Why passion keeps people in the marine industry (05:15) Pros and cons of newcomers entering the category (05:57) How pricing transparency builds consumer trust (07:39) Freya's career path across associations and OEMs (09:52) The impact of Discover Boating on market demand (12:35) Competing for attention in a crowded outdoor market (14:50) What Freya learned by shifting focus to retailers (17:13) Why retention starts with the dealer experience (17:25) How MRAA supports dealers with education and tools (19:14) Certification programs that help teams level up (21:31) How advocacy protects access and dealer operations (22:35) What to expect at Dealer Week and why it matters (25:35) Market uncertainty and preparing for unpredictable demand (27:05) Freya's next six months: engaging and supporting members (28:58) The role of AI and how dealers are using Amy (34:01) What Freya is excited about for next year

    42 min
  3. How Great Dane Built a Network Lasting Generations with Noah Thomas

    11/12/2025

    How Great Dane Built a Network Lasting Generations with Noah Thomas

    What does it take to build a dealer network that lasts generations? In this episode, Kyler and John talk with Noah Thomas, Director of Marketing at Great Dane, about how the 125-year-old trailer manufacturer continues to strengthen relationships across its dealer community and grow in a shifting market. Noah explains how Great Dane’s heritage of quality and resilience continues to shape its strategy today, from restoring a 1953 trailer to celebrating the brand’s long-standing partnerships. He shares how his team supports dealers through programs like buygreatdane.com, new digital enablement tools, and initiatives that maintain open and consistent communication across the network. This is a look inside a brand that wins by standing behind the people who represent it every day. Key Takeaways: Dealer Relationships Fuel Growth: Great Dane strengthens loyalty through long-term partnerships, open communication, and shared success across its national network.Heritage Shapes Strategy: A 125-year foundation of quality and resilience continues to guide innovation, brand consistency, and market confidence through every cycle.Digital Enablement Elevates Dealers: Programs like buygreatdane.com and Champ’s Spot connect data, marketing, and training to drive measurable results at the local level.Timestamps: (00:00) Meet Noah Thomas (01:42) Inside Great Dane’s 125-year legacy of resilience (02:58) Navigating freight market shifts and customer confidence (04:54) Celebrating 125 years with a 1953 trailer revival (06:23) Why small product details create lifetime brand value (09:21) Turning customer stories into marketing proof points (10:24) How Great Dane supports its exclusive dealer network (12:57) Listening to dealers to guide marketing priorities (14:55) Building buygreatdane.com to drive digital sales leads (16:56) Empowering dealers with Champ’s Spot sales tools (18:54) Expanding into last-mile delivery with truck bodies (19:44) FleetPulse telematics and data-driven product insights (21:58) Cross-selling strategies with fleets and truck dealers (26:16) Rebranding Great Dane and protecting an iconic logo (30:57) Lessons from Noah’s Peace Corps experience in Vanuatu

    34 min
  4. Scaling a Global Marine Franchise Network with Cecil Cohn

    10/15/2025

    Scaling a Global Marine Franchise Network with Cecil Cohn

    What happens when you treat boat clubs like hospitality instead of ownership? In this episode, Kyler and John sit down with Cecil Cohn, President of Freedom Boat Club, to explore how a subscription-based boating model is unlocking a whole new category of customers and redefining the marine industry along the way. Backed by Brunswick, Freedom Boat Club is creating access and loyalty in a traditionally high-barrier space. Cecil shares the strategy behind scaling to 400+ locations worldwide, how digital tools like their mobile app are driving member retention, and why investing in hospitality and experience at the local level makes all the difference. You’ll also learn how their franchise network drives national growth and why OEMs and dealers alike can benefit from Freedom’s data-driven approach to customer engagement. This is a conversation about what it takes to grow an ecosystem from the ground up. Key Takeaways: Subscription Boating Reaches New Customers: Freedom Boat Club attracts a completely different audience—over 90% of members had no intention of buying a boat, proving the power of alternative access models.Retention Is Built on Experience: With nearly 90% annual member retention, Freedom shows that consistency, hospitality, and localized service are key to long-term loyalty.Digital Tools Drive Engagement: By focusing on mobile-first functionality and ease of reservations, Freedom encourages more frequent trips, which directly impact member satisfaction and retention.Timestamps:(00:00) Meet Cecil Cohn(01:31) Freedom Boat Club’s unique position in the marine ecosystem(02:32) Why subscription boating attracts non-owners(04:18) Retention rates and member loyalty benchmarks(05:50) Strategy built on scale and experience(07:23) The network effect of 600,000+ annual boat trips(08:34) How reciprocal access works across global locations(09:51) Balancing member growth and market expansion(11:21) Franchise vs. corporate-owned club dynamics(14:01) How member enthusiasm drives franchise sales(15:46) Digital transformation and the power of the mobile app(18:17) Enhancing member experiences through new activities(21:47) Lessons OEMs can learn from subscription engagement(26:37) Using data and research to inform strategy(34:20) Competing with top consumer brands on NPS(43:54) What’s next: doubling down on digital and community

    44 min
  5. Pioneering B2B Brand Strategy at Ford Pro with Iain Lanivich

    09/17/2025

    Pioneering B2B Brand Strategy at Ford Pro with Iain Lanivich

    Translating a retail icon into a commercial brand means harnessing great creativity, vision, grit, and a deep understanding of your customer. In this episode, John and Kyler sit down with Iain Lanivich, Head of Brand, Creative, and Content at Ford Pro, to explore how he helped build the Ford Pro brand from the ground up. Coming from an agency background, Iain shares the surprises and challenges of operating in a corporate system not always built for creativity, and how he found ways to make it work anyway. You’ll hear how he made the case for big ideas inside a risk-averse environment and why he believes “pre-selling” internally is the only way innovative creative gets off the ground.  Key Takeaways: Pre-sell Bold Ideas: Don’t wait for permission. Introduce creative thinking early so the assignment is shaped around the idea, not the other way around.Brand Means Productivity: Ford Pro is about saving time, cutting costs, and getting more done. Feeding that into their brand ensures customers experience them the way they want to be experienced.Educate to Differentiate: From dealers to internal engineers, brand storytelling needs to align everyone around the same narrative, even if they’ve been doing it the same way for decades.Timestamps: (00:00) Meet Iain Lanivich(01:24) From agency life to Ford Pro creative leadership(04:10) Why brand consistency is tougher inside big companies(07:18) What makes Ford Pro unique in a fleet-focused world(10:06) Clarifying “Pro”: Productivity, not professionalism(12:48) Translating emotion into B2B fleet marketing(15:27) Gamifying customer education with creative events(17:59) Navigating corporate resistance to innovation(20:51) The Pure Michigan Sleep Album story(26:23) Breaking down the Vehicle Integration System(31:57) How to protect creative energy in high-pressure orgs(35:44) Small business branding advice from Iain(38:41) Segment-based messaging vs. a one-stop shop (43:00) Blending creativity, data, and technology in B2B(44:00) Iain’s reflection on Ford Pro’s evolution

    45 min
  6. Rethinking Fleet Upfitting with Adam Keane

    08/27/2025

    Rethinking Fleet Upfitting with Adam Keane

    What makes a vehicle work-ready isn't always what you see on the surface. In this episode, Kyler and John sit down with Adam Keane, President of Allied Body Works, Inc., and founding partner of Fourward Upfitting, about how upfitters are shaping the future of commercial fleets.  Adam shares how responding to customer needs has sparked innovation and expansion, from custom builds to patented safety products. He discusses the balance of serving fleet customers locally while maintaining consistency, and how being part manufacturer, integrator, and problem-solver drives their approach. You’ll also hear him highlight how customer insights and operational flexibility open doors in a rapidly changing market. Key Takeaways: Focus on the customer: Prioritize understanding your customers' needs and ensure your product or service directly addresses those needs. Embrace innovation in everyday solutions: Small, incremental improvements—like designing specialized vehicle features—can lead to big results and create new market opportunities.Leverage partnerships for growth: Collaborating with like-minded businesses can open doors for national expansion and better serve customers. Find ways to work together, sharing knowledge and resources, to offer consistent solutions across multiple regions.Timestamps: (00:00) Introducing Adam Keane (00:53) Transitioning from second-in-command to owning the business (03:24) The strategic founding of Fourward Upfitting (05:04) Why local builds can benefit national fleet customers (06:37) Custom innovations from dog grooming vans to safety products (11:59) How a city request sparked a patented safety solution (15:52) A family business built on resilience and reinvention (18:25) Balancing legacy, growth, and impact as a business owner (22:24) What it really means to be an upfitter (25:28) Upfitters as the Value Added Resellers of Commercial Vehicles (29:19) Scaling smart solutions without sacrificing customization (36:30) Staying focused on the end-user to keep growing

    40 min
  7. Redefining Dealer Experience in the Motorcycle Industry with Chris Peterman

    07/16/2025

    Redefining Dealer Experience in the Motorcycle Industry with Chris Peterman

    Building trust with dealers takes time, but when you’re determined to win, every challenge becomes an opportunity. In this episode, John and Kyler talk to Chris Peterman, a 30-year veteran of the power sports industry, about his journey from aspiring teacher to sales leader. Chris shares why his competitive drive is the key to his success and how he tackles industry challenges, from shifting markets to building strong dealer relationships. He reveals how staying aggressive, embracing risk, and focusing on innovation are essential for staying ahead. Plus, learn how Chris uses his unique experience in both dealerships and OEMs to drive product success and customer loyalty in an intensely competitive space. Key Takeaways: Build transparent OEM and dealer partnerships: Chris underscores that open data sharing and shared goals create healthier, faster growth and prevent complacency across the channel.Lead with demo-first experiences: He explains how traveling test-ride trucks and community rides put “butts in seats,” turning curiosity into sales and deepening customer loyalty.Attract Gen Z with affordable, standout bikes: Chris shows why visually striking models priced in the $5–7K range meet younger riders’ budgets and style expectations, expanding ridership even amid tariff pressures. Timestamps: (00:00) Why Chris can’t stand losing (01:39) State of the powersports market and tariff headwinds (02:59) From teaching track to dealership fast lane (06:30) How an education background shapes leadership (10:12) Ingredients for winning OEM and dealer channels (14:29) Japan versus China versus India business styles (15:35) Landmark launches including Ducati 916, Yamaha Rhino, and CFMOTO 450 SS (18:06) Demo rides and the “butts-in-seats” formula (24:53) Embracing competition inside crowded dealerships (32:07) Gen Z price points and post-COVID demand

    38 min
  8. Lessons from the Frontlines of Agricultural Innovation with Brad Fruth

    06/25/2025

    Lessons from the Frontlines of Agricultural Innovation with Brad Fruth

    True innovation is about creating meaningful connections and building trust at every level of an organization. In today’s episode, Brad Fruth, Director of Innovation at Beck’s Hybrids, shares his insights on how the agriculture industry can continue to innovate and thrive. He discusses how Beck’s has maintained its growth by prioritizing relationships over typical ROI-driven metrics and creating a culture that values authenticity and transparency. Brad highlights the importance of empowering teams and developing an environment where innovation thrives from the ground up. He discusses how Beck’s approach to partnering with startup companies and collaborating with farmers has been crucial to achieving long-term growth.  Key Takeaways: Build Relationships, Not Just Products: Brad emphasizes that success comes from strong relationships with both dealers and customers, fostering trust through authenticity and consistent service.Support Innovation Across All Levels: From team members to external partners, Beck’s focuses on empowering everyone to contribute to innovation, ensuring it’s integrated throughout the organization.Create Long-Term Value: Brad shares how they’ve built programs that not only address immediate needs but also nurture the long-term growth of the business, ensuring sustainable success for all involved. Timestamps: (00:00) Introducing Brad Fruth (02:12) Balancing innovation with daily operations (06:10) Why Beck’s focuses on internal consultancy (08:50) Building value with startups without money exchanges (10:20) Understanding what drives customers and dealers (13:15) Emphasizing authenticity and market feedback (16:00) Supporting farmers and dealers with research-backed insights (18:22) Integrating new technology with Beck’s strategy (20:10) Prioritizing long-term relationships over quick wins (22:30) The need for flexibility in decision-making (26:45) Supporting managers with ideation and execution (30:20) Building empathy within dealer networks (35:10) The success of Beck’s design thinking workshops (48:22) Creating fanatical customers with unique experiences (52:33) Reflecting on Beck’s values and sustained growth

    1h 2m
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From dealing with complex distribution channels to trying to control a distant customer experience, leaders in mobility manufacturing deal with complexity every day. But then, there are the leaders who are, simply, winning. This is Why You Win, the show hosted by Element Three’s Kyler Mason and John Gough that asks the foremost leaders in the industry to share where they are placing bets and making hard choices that put their businesses in a better position to win.

Information

  • Channel
    Element Three
  • Creator
    Element Three
  • Years Active
    2024 - 2026
  • Episodes
    27
  • Rating
    Clean
  • Copyright
    © 2024
  • Show Website
    Why You Win

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