Why Your Recognition Strategy Isn’t Working (And How to Fix It)

In this episode of the HR Leaders Podcast, we speak with KeyAnna Schmiedl, Chief Human Experience (People) Officer at Workhuman, about reimagining recognition in the age of AI.

KeyAnna shares how Workhuman is using AI to enhance - not replace - human connection, from just-in-time recognition to personalized career support. She explains why recognition must go beyond rewards, how to build cultures where people feel truly seen, and why strategic investment in recognition is a business imperative, not a nice-to-have.

🎓 In this episode, KeyAnna discusses:

1. The ROI of recognition and its cultural impact
2. Why recognition is more than just rewards and bonuses
3. Creating just-in-time, personalized employee experiences
4. How AI enhances human connection instead of replacing it
5. Why trust, authenticity, and care should anchor HR strategy

🙏‍ Thanks you to our series partner - Greenhouse.

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