Wisdom by WESA

Horse Radio Network

The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!

  1. Retail Sales Training and Upselling Ethically

    FEB 19

    Retail Sales Training and Upselling Ethically

    Sales expert and podcaster Donald Kelly talks about practical sales training for small equine retailers. They dive into role-play as the most effective way to teach associates “what good looks like,” including how to handle the classic “I’m just looking” objection and use micro stories to build trust. Donald explains how to upsell ethically by focusing on solving customer problems, not pushing product, and how to compete with online price-shoppers through superior in‑store experience and expertise. They wrap up by exploring simple, concrete ways small retailers can start using AI to analyze sales data, optimize store layouts, and improve overall performance. Listen in... WESA Retail Roundup January 19, 2026: Host: Glenn the Geek, Host of Horses in the MorningFacebook: Retail Roundup Facebook groupGuest: Donald Kelly, The Sales EvangelistPresented By: Western English Sales Association Time Stamps: 00:00 – Intro, show setup, Donald introduced 01:44 – Small retail sales training; role-play focus 06:32 – Handling “I’m just looking” and better opening questions 10:42 – Using personal/customer stories to sell 13:31 – Upselling mindset and Amazon-style “also buy” approach 19:55 – Competing with online price-checking via in-store experience 23:01 – 80/20 rule, difficult customers, and “fire your worst client” 26:39 – How small retailers can use AI (data, layout, training) 34:00 – Donald’s podcast/consulting info 35:31 – New podcast release schedule and closing

    35 min

Ratings & Reviews

5
out of 5
6 Ratings

About

The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!

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