The Broadband Bunch

Pete Pizzutillo

Welcome to the Broadband Bunch, a podcast about broadband and how it impacts all of us. Join us to learn about the state of the industry and the latest innovations and trends. Connect with the thought leaders, pioneers and policymakers helping to shape your future through broadband. The Broadband Bunch is sponsored by: ETI Software: www.etisoftware.com VETRO: www.vetrofibermap.com

  1. 2天前

    Episode 465: AI in Broadband 101 – Why Interoperability Comes First

    In this episode of The Broadband Bunch, host Brad Hine is joined by Jeff Boozer, VP of Broadband Strategy at ETI Software, and Don Eben, CEO of Core Consults, for a conversation on what it really takes for broadband providers to succeed with artificial intelligence. While AI is being hailed as the future of telecom operations, the trio cuts through the buzz to explore the foundational elements that make AI effective—namely, high-quality data, robust integration, and a strategic focus on interoperability. Drawing on their experience across the broadband ecosystem, Jeff and Don explain why many providers are struggling to implement AI in a meaningful way. The discussion covers how to break down legacy data silos, the importance of defining a “gold” data standard, and how to move from isolated tools to an enterprise-level data and integration strategy. They emphasize that AI should not be viewed as a human replacement but rather as an enabler for faster, smarter decision-making—from customer service to network maintenance to executive dashboards. The conversation also explores the growing preference for best-in-class systems over end-to-end platforms and how this shift is driving the need for interoperability across OSS, BSS, GIS, and beyond. As Brad notes, AI success doesn’t begin with the model—it begins with the data architecture and the ability to integrate that data cleanly and contextually.

    38 分钟
  2. 9月2日

    Episode 462: How Drew Beverage is Driving 360 Broadband’s Transformation in Rural America

    In this episode of The Broadband Bunch, host Brad Hine sits down with Drew Beverage, Chief Operating Officer of 360 Broadband, from the floor at Mountain Connect in Denver. Drew shares the story of 360 Broadband’s evolution from a fixed wireless provider to a hybrid network operator bringing fiber to some of the most rural areas in Oklahoma and Texas. With 96 competitors in their expansive 12,000-square-mile footprint, Drew emphasizes that price is not their differentiator—customer experience is. The conversation explores how 360 Broadband is using innovative tools and AI-powered platforms like GoCare, QC.AI, Actifai, and Sonar to meet customers where they are, proactively communicate during outages, and personalize service at scale. Drew walks through the operational benefits of text-based support, intelligent call scoring, and AI-driven self-service sales that happen even after midnight—all backed by real-time data and seamless system integrations. Listeners will also hear Drew reflect on his personal journey from tower climber to telecom COO, his early days in the family business, and the leadership values that continue to guide his team today. With his trademark humility and wit, Drew offers insight into the changing broadband landscape, from BEAD funding complexities to the future of rural connectivity, and why an open ecosystem of best-in-class vendors is key to staying competitive.

    34 分钟

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Welcome to the Broadband Bunch, a podcast about broadband and how it impacts all of us. Join us to learn about the state of the industry and the latest innovations and trends. Connect with the thought leaders, pioneers and policymakers helping to shape your future through broadband. The Broadband Bunch is sponsored by: ETI Software: www.etisoftware.com VETRO: www.vetrofibermap.com

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