24 episodes

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

Working Smarter: Presented by Calabrio Calabrio

    • Business
    • 5.0 • 2 Ratings

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

    Preference-Based Scheduling with Ashley Snow

    Preference-Based Scheduling with Ashley Snow

    Join Dave Hoekstra as he discusses the benefits of preference-based scheduling with Ashley Snow, the Resource Management Consultant at Alliant Energy.

    • 29 min
    Juanita Coley - That WFM Girl discusses WFM and her career

    Juanita Coley - That WFM Girl discusses WFM and her career

    An open and honest discussion about Juanita's life, career and trajectory with WFM and Contact Centers.

    • 33 min
    Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage

    Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage

    With Sandrine Asseraf from Webhelp - How reimagining your CX process could lead to a large competitive advantage.

    • 33 min
    Information Security with Calabrio's Security Experts

    Information Security with Calabrio's Security Experts

    What can you and your organization do to prevent security breaches? Calabrio's security experts weigh in on simple practices to ensure data security.

    • 30 min
    Datagamz - The Impact of Employee Engagement on CX with Kunal Rahalkar

    Datagamz - The Impact of Employee Engagement on CX with Kunal Rahalkar

    Dave talks to Kunal Rahalkar of Datagamz about the impact of employee engagement on CX.

    • 43 min
    Clare Muscutt - Founder and CEO of Women in CX

    Clare Muscutt - Founder and CEO of Women in CX

    Join Calabrio as we talk with Clare about the role of technology in CX, and why the current approach may not be working.

    • 33 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings