In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
Preference-Based Scheduling with Ashley Snow
Join Dave Hoekstra as he discusses the benefits of preference-based scheduling with Ashley Snow, the Resource Management Consultant at Alliant Energy.
Juanita Coley - That WFM Girl discusses WFM and her career
An open and honest discussion about Juanita's life, career and trajectory with WFM and Contact Centers.
Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage
With Sandrine Asseraf from Webhelp - How reimagining your CX process could lead to a large competitive advantage.
Information Security with Calabrio's Security Experts
What can you and your organization do to prevent security breaches? Calabrio's security experts weigh in on simple practices to ensure data security.
Datagamz - The Impact of Employee Engagement on CX with Kunal Rahalkar
Dave talks to Kunal Rahalkar of Datagamz about the impact of employee engagement on CX.
Clare Muscutt - Founder and CEO of Women in CX
Join Calabrio as we talk with Clare about the role of technology in CX, and why the current approach may not be working.